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I'd hoped that these parts were available a few months ago; I had a chat with someone from support and he mentioned at least the screen was in stock. In the end, I opted to go for the Indiegogo deal which bought me both a screen and a battery (and two screenprotectors) for only an extra $5,- (yes, you may call me cheap) but alas, I still am stuck with a non-functional phone. Does anyone here have an indication on when FX is planning to send these parts?
Greetings, I have one of the fancy Pre-Christmas devices (Lineage). I had horrible problems with ticks and poor sound quality upon recording (mainly uneven recording levels, distortion to the point of being unintelligible). Fxtec asked that I return the device (at my cost) and was told the sound card was replaced. The recording issues remain. There is no answer for 45 days despite repeatedly responding to the last message from Fxtec support on 21JUL21 of: "Dear Gene, We're sorry to hear about this. Different microphones are used to record different things. When you use the voice
No answer from support
Ivan Raiskiy posted a topic in General DiscussionSo much time have passed since I have payed for pro1 (#48416 from 20-th January 2020), but still no tracking info available. After contacting support around 1 month ago, they said, that tracking info will be available "in the next couple of days", but status is still "Processing". Now support is not even responding to emails. This attitude towards customers is simply bad. I didn't issue a refund yet only because I really like idea of pro1's keyboard.
F(x)tec Community on GitHub
Slion posted a topic in General DiscussionI created that F(x)tec Community on GitHub. Get in touch if you want me to add your GitHub account to the community. I'm hoping we could start using it to keep track of stock Android bugs and feature requests.
Support does not answer at all
skyvale replied to melnikovandrey88's topic in SupportI've been trying to get a refund for my pre-order for a month now. Support told me refunds take about a week to process, but I have heard no word. I understand it is a small start-up company, but I am feeling scammed considering I also waited over six months for a phone. I'm assuming everyone here didn't choose to ask for refunds, but I guess I'm just looking for some reassurance.