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So much time have passed since I have payed for pro1 (#48416 from 20-th January 2020), but still no tracking info available. After contacting support around 1 month ago, they said, that tracking info will be available "in the next couple of days", but status is still "Processing". Now support is not even responding to emails. This attitude towards customers is simply bad. I didn't issue a refund yet only because I really like idea of pro1's keyboard.
I've been trying to get a refund for my pre-order for a month now. Support told me refunds take about a week to process, but I have heard no word. I understand it is a small start-up company, but I am feeling scammed considering I also waited over six months for a phone. I'm assuming everyone here didn't choose to ask for refunds, but I guess I'm just looking for some reassurance.