ValdikSS 0 Posted June 2, 2019 Share Posted June 2, 2019 Does f(x)tec have an estimation on how long the phone will be getting major OS updates, security updates and spare parts availability? Only a small number of companies publish such information, but IMO it's very important. Quote Link to post Share on other sites
Doktor Oswaldo 904 Posted June 3, 2019 Share Posted June 3, 2019 I think at this point this information is useless. We have to be realistic here. If the phone is a financial disaster, support will vanish really fast. Spare parts will not be as bad, since they seem to use a lot of standard-parts. Unfortunately it doesn't seem to be easy to dis-/assemble it (would have been great if they used the shiftphone approach). On the software-side things could end really fast. But the open bootloader will enable us to use an OS that gets updated. Quote Link to post Share on other sites
EskeRahn 5,427 Posted June 3, 2019 Share Posted June 3, 2019 I think at this point this information is useless. We have to be realistic here. If the phone is a financial disaster, support will vanish really fast. Spare parts will not be as bad, since they seem to use a lot of standard-parts. Unfortunately it doesn’t seem to be easy to dis-/assemble it (would have been great if they used the shiftphone approach). On the software-side things could end really fast. But the open bootloader will enable us to use an OS that gets updated. I think that is a fair estimate of the worst-case scenario. We will have to wait and see on the repairability. At the least I see some screws, in both halves, so might not be as bad after all :) Quote Link to post Share on other sites
Doktor Oswaldo 904 Posted June 3, 2019 Share Posted June 3, 2019 doktor.oswaldo wrote: I think at this point this information is useless. We have to be realistic here. If the phone is a financial disaster, support will vanish really fast. Spare parts will not be as bad, since they seem to use a lot of standard-parts. Unfortunately it doesn’t seem to be easy to dis-/assemble it (would have been great if they used the shiftphone approach). On the software-side things could end really fast. But the open bootloader will enable us to use an OS that gets updated. I think that is a fair estimate of the worst-case scenario. We will have to wait and see on the repairability. At the least I see some screws, in both halves, so might not be as bad after all :) Don't get me wrong. That is not what I think will happen. I am just saying there are ways without official support. Which is worth considering. As always an official Statement in this question will never be "Preoders are far to low, we can't give you any support at all", the statement will always be "We plan to deliver all patches for at least X years and planing on continue delivering security patches afterwards. At this point we will have newer Hardware ready for you". And I believe them. They hope to do so, and may even already know that they can. I think they are as passionate about they slider keyboard as we are. But if this support is a deciding factor for you, you should consider the consequences if they do not sell enough phones. But I think we all can agree here, that you definitely should at least buy 3 to be safe ;-) Quote Link to post Share on other sites
EskeRahn 5,427 Posted June 3, 2019 Share Posted June 3, 2019 But I think we all can agree here, that you definitely should at least buy 3 to be safe ;-) Good plan, I'm in on that one. Quote Link to post Share on other sites
Waxberry 638 Posted June 5, 2019 Share Posted June 5, 2019 We are committed to bring security update every 90 days (same as other Android One devices) along with other fixes. We have made the preparation of the partitions and drivers to support cross-letter update. However the exact timeline will depend on Qualcomm. We will also support for 24 months manufacturer warranty (i.e not user caused damages). For non warranty covered damages, will also have repair centre to fix it with cost. Also will try to support the sale of spare parts so user can replace by themselves. (For most important parts you only needs a screwdriver, such as screen or battery). Quote Link to post Share on other sites
raphaelcno 21 Posted June 5, 2019 Share Posted June 5, 2019 Also will try to support the sale of spare parts so user can replace by themselves. (For most important parts you only needs a screwdriver, such as screen or battery). That sounds good! Will it be also possible to replace the keyboard just using a screwdriver? Quote Link to post Share on other sites
netman 1,424 Posted June 5, 2019 Share Posted June 5, 2019 Also will try to support the sale of spare parts so user can replace by themselves. (For most important parts you only needs a screwdriver, such as screen or battery). Does that mean there's no need to bake the device and precariously peel away a glued part to get at the battery? If so that's absolutely awesome :)! Quote Link to post Share on other sites
Doktor Oswaldo 904 Posted June 6, 2019 Share Posted June 6, 2019 Waxberry wrote: Also will try to support the sale of spare parts so user can replace by themselves. (For most important parts you only needs a screwdriver, such as screen or battery). Does that mean there’s no need to bake the device and precariously peel away a glued part to get at the battery? If so that’s absolutely awesome :)! It does sound like that. This would be wonderful news indeed. @Waxberry can you confirm this? Where can I order spare Batteries? This makes spending 650 bucks on a phone much much easier. To know you can still use it a full day 2 years after. Quote Link to post Share on other sites
EskeRahn 5,427 Posted June 6, 2019 Share Posted June 6, 2019 Split all the root related posts into a new thread: Quote Link to post Share on other sites
michael.bosscha 142 Posted June 7, 2019 Share Posted June 7, 2019 Also will try to support the sale of spare parts so user can replace by themselves. (For most important parts you only needs a screwdriver, such as screen or battery). That alone is great news. It's a sign that you guys take your users serious. iFixit will have a fieldday with this phone! Quote Link to post Share on other sites
raphaelcno 21 Posted June 10, 2019 Share Posted June 10, 2019 Split all the root related posts into a new thread: I would suggest to move back posts 16590, 16592 and 16629 from the new thread https://www.fxtec.com/forums/topic/root-related-questions-split-from-support-time-thread/ to this thread, since those posts are related to hardware support, not root. Quote Link to post Share on other sites
EskeRahn 5,427 Posted June 10, 2019 Share Posted June 10, 2019 EskeRahn wrote: Split all the root related posts into a new thread: I would suggest to move back posts 16590, 16592 and 16629 from the new thread https://www.fxtec.com/forums/topic/root-related-questions-split-from-support-time-thread/ to this thread, since those posts are related to hardware support, not root. Ah sorry, was a little too hasty with that split. Thanks for the heads up, fixed. Quote Link to post Share on other sites
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