Slion 1,200 Posted September 1, 2020 Author Share Posted September 1, 2020 4 hours ago, DieBruine said: So still no word on your repairs huh? Nope, then again I have not been chasing them. Just posting here from time to time. I'm so glad I have one Pro1 working, used as my daily driver while waiting for the other one to get fixed. I've not been on the forums so much lately but it looks like shipping was kind of suspended again. Seems they are getting a new batch of devices every 6 weeks or so. They are not ramping up production they only produce limited batch from time to time and are still way behind in servicing. Too bad cause when it works hardware and software are really good. I'm pretty sure I won't buy a third device if this one lets me down. I may as well get myself a Microsoft Duo or something. I already spent over €1300 on Pro1 and I only have that single device now. I'm genuinely concerned they have some serious QA issues. Hope they could work on improving quality in the upcoming batch. 1 1 Quote Link to post Share on other sites
Slion 1,200 Posted September 23, 2020 Author Share Posted September 23, 2020 @ErikI just sent an e-mail to support hoping to get a status update on that repair or replacement. You've had that device for about 10 weeks already. Here is a short reminder of my story: Got a Pro1 in January. Touch screen started acting up 6 months later reading ghost inputs. Bought another Pro1 from a gentleman who did not use it and it turned out the keyboard had an electrical fault. Swapped the screen assembly between my two broken Pro1s to have at least one working phone which is still working to this day thankfully. Sent you the resulting Pro1 with broken touch screen and keyboard for servicing. 1 Quote Link to post Share on other sites
DieBruine 397 Posted September 23, 2020 Share Posted September 23, 2020 I just sent mine in on Monday. Should be delivered on Friday. So not looking forward to beg for my phone back 🤔. And all that for a working USB-C video out. 1 1 Quote Link to post Share on other sites
Slion 1,200 Posted September 23, 2020 Author Share Posted September 23, 2020 2 hours ago, Slion said: just sent an e-mail to support hoping to get a status update I got a tracking number and they apparently just replaced it. Looking forward to that delivery. 4 Quote Link to post Share on other sites
DieBruine 397 Posted September 24, 2020 Share Posted September 24, 2020 I think, given current global conditions, waiting 10 weeks is not that bad. FxTec is still a start-up, at least that's how I see it. This is a niche product, hand assembled craftmenship 🤣. It still hurts, but I am anxiously waiting for my Pro1 to be returned 🥰 . 2 2 Quote Link to post Share on other sites
d 27 Posted October 2, 2020 Share Posted October 2, 2020 My Pro1 has been with them since January and I haven't gotten it back yet... 1 1 Quote Link to post Share on other sites
Slion 1,200 Posted October 2, 2020 Author Share Posted October 2, 2020 15 minutes ago, d said: My Pro1 has been with them since January and I haven't gotten it back yet... What was wrong with it? Was it a qwertz? Maybe they don't have qwertz replacement at this time. You should create your own thread so that your specific case can be discussed in the hope it gains visibility and gets sorted by FxTec. Quote Link to post Share on other sites
d 27 Posted October 2, 2020 Share Posted October 2, 2020 Just now, Slion said: What was wrong with it? Was it a qwertz? Maybe they don't have qwertz replacement at this time. You should create your own thread so that your specific case can be discussed in the hope it gains visibility and gets sorted by FxTec. Broken finger print sensor. I've made several posts already and I have given up. 1 Quote Link to post Share on other sites
Slion 1,200 Posted October 2, 2020 Author Share Posted October 2, 2020 (edited) 6 minutes ago, d said: Broken finger print sensor. I've made several posts already and I have given up. Please make sure you create a new thread describing your timeline, when you first got the phone, when was it broken, what was broken, when did you send it, is it qwertz... Edited October 2, 2020 by Slion Quote Link to post Share on other sites
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