ovi 0 Posted January 11, 2023 Share Posted January 11, 2023 Hi, You have some issues with your payment method (stripe- credit card payment). I've placed an order yesterday, and I get a "try again later" error. I've managed to pay using bank transfer, but my order is still on hold. How long does it take to get an update? My order number is 66097. Thanks a lot Ov Quote Link to post Share on other sites
Hook 2,907 Posted January 11, 2023 Share Posted January 11, 2023 Need a few more details here. Pay where? IGG? The FxTec Web Store? I believe that if you order from the Web Store, it will have the status "processing" until it is shipped (which will be awhile yet), if that's what you mean by "on hold." Otherwise, I'm not sure. Quote Link to post Share on other sites
ovi 0 Posted January 11, 2023 Author Share Posted January 11, 2023 (edited) Bank to bank transfer, in their Metro Bank account( ending in 4034). As a reference, I've been used the order number. As I've told before, credit card doesn't work. Edited January 11, 2023 by ovi Pers ingo provided Quote Link to post Share on other sites
ovi 0 Posted January 11, 2023 Author Share Posted January 11, 2023 Please find the attached print screens "Order #66097 was placed on January 10, 2023 and is currently On hold." Quote Link to post Share on other sites
ovi 0 Posted January 11, 2023 Author Share Posted January 11, 2023 1 hour ago, Hook said: Pay where? IGG? The FxTec Web Store? Quote Link to post Share on other sites
PoongZY 15 Posted January 11, 2023 Share Posted January 11, 2023 Buy from fxtec? I think that will be a long time. Most people buy from expansys as they are selling half the price. And for IGG backers,most of them still waiting for their perks ordered years ago. Quote Link to post Share on other sites
ovi 0 Posted January 11, 2023 Author Share Posted January 11, 2023 7 minutes ago, PoongZY said: Buy from fxtec? I think that will be a long time. Most people buy from expansys as they are selling half the price. And for IGG backers,most of them still waiting for their perks ordered years ago. Yes, I've bought directly from fxtec. According to their website, they've started the delivery in December. I hope will be soon...never heard about expansys before. I just hope someone form fxtec will give me an update. I'll keep you posted Quote Link to post Share on other sites
PoongZY 15 Posted January 12, 2023 Share Posted January 12, 2023 12 hours ago, ovi said: Yes, I've bought directly from fxtec. According to their website, they've started the delivery in December. I hope will be soon...never heard about expansys before. I just hope someone form fxtec will give me an update. I'll keep you posted you can ask Casey about the status. But they got a really long backlog to work on. 1 Quote Link to post Share on other sites
Casey 316 Posted January 12, 2023 Share Posted January 12, 2023 16 hours ago, ovi said: Hi, You have some issues with your payment method (stripe- credit card payment). I've placed an order yesterday, and I get a "try again later" error. I've managed to pay using bank transfer, but my order is still on hold. How long does it take to get an update? My order number is 66097. Thanks a lot Ov Hi, I've just checked our records and it appears we still have not received this payment yet - it might take longer than usual because it is an international bank transfer. We will check again next Monday and will update your order status accordingly. Quote Link to post Share on other sites
ovi 0 Posted January 12, 2023 Author Share Posted January 12, 2023 31 minutes ago, Casey said: Hi, I've just checked our records and it appears we still have not received this payment yet - it might take longer than usual because it is an international bank transfer. We will check again next Monday and will update your order status accordingly. This is not an international bank transfer. It is a domestic one(UK UK). As you see, I've been used your name, account number and the sort code. Not your IBAN. Apart of that, I personally own a metro bank plc UK account as well. The transfers are instant between the account I've been using to pay you and my personal metro uk account. Amount £654.28 Reference Order no 66097 External reference MODULO00P210F7G04V1020230110826040075 Maybe it helps Thank you Quote Link to post Share on other sites
Casey 316 Posted January 12, 2023 Share Posted January 12, 2023 24 minutes ago, ovi said: This is not an international bank transfer. It is a domestic one(UK UK). As you see, I've been used your name, account number and the sort code. Not your IBAN. Apart of that, I personally own a metro bank plc UK account as well. The transfers are instant between the account I've been using to pay you and my personal metro uk account. Amount £654.28 Reference Order no 66097 External reference MODULO00P210F7G04V1020230110826040075 Maybe it helps Thank you Thanks for confirming it's a domestic one. We have received your payment. The order status has now been changed to processing. 1 Quote Link to post Share on other sites
ovi 0 Posted January 12, 2023 Author Share Posted January 12, 2023 6 hours ago, Casey said: Thanks for confirming it's a domestic one. We have received your payment. The order status has now been changed to processing. Thanks a lot mate! Quote Link to post Share on other sites
Flustig 0 Posted January 22, 2023 Share Posted January 22, 2023 On 1/12/2023 at 11:03 AM, PoongZY said: you can ask Casey about the status. But they got a really long backlog to work on. funnily enough my tickets are also about payment 1 Quote Link to post Share on other sites
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