As @Hook said, I ordered the phone from their store as a consumer. It's sad because I want the phone but the incessant delays and horror stories about shoddy customer service were the final straw.
Okay, I found the problem, if I press one of the cables tightly in it works, but when I move it a little bit it stops working. So it's a problem of the USB-C port of the phone. Can I change the port by myself?
In the "State of Production" thread, UKAndyWest noted that he didn't trust crowdfunding (called it "witchcraft" 😄 ) and had ordered from the FxTec store,