Like most people on this forum, I'm a fan of phones with hardware keyboards. That's why I've co-funded the FxTec (then Livormorium) Keyboard Moto Mod IGG campaign back in 2017. The IGG campaign got postponed several times until it was cancelled altogether. Like most of the IGG supporters, the only thing I got in return to supporting the campaign financially was a promise. Promise from FxTec that I would be among the first to receive the QWERTY smartphone they plan on developing next. I have elected to take up on that promise and did not request a refund for the failed IGG campaign.
When the Pro1 became available for preorder, I have indeed preordered it, having paid the preorder in August 2019.
Fast forward to November 2019 and after several delays, it seemed that FxTec started shipping some devices. Much to surprise of many IGG supporters, these devices were being shipped to customers who have ordered the phone without the IGG coupon. @Erik stepped in and suggested that this was due to a human error and only 0.5% of all orders were shipped to non-IGG supporters. Note how intentionally misleading that number is. At that point, the number of shipped devices overall was extremely low. Hence 0.5% of all orders could have easily meant that 50% of orders shipped until that point were shipped to non-IGG supporters. Strike one.
In December 2019, FxTec have shipped a batch of devices to retailers (most notably Clove and Dragonbox), available for general public to buy. With this move, they have again skipped their IGG-supporters altogether. The explanation (again, as provided by Erik) was that they were in talks with those retailers since MWC in February 2019. I really don't understand how that should give them priority over people who have financially supported FxTec since 2017. This also effectively meant that FxTec was able to sell the same devices twice - they already had money from all preorders, so why not sell devices which were supposed to fulfill those preorders to general public? Thus they willingly exchanged goodwill of their supporters for immediate financial gain. Strike two.
Here comes January 2020 and FxTec ships another batch of devices. Much to my surprise, these were again shipped to people who have preordered without the IGG coupons, as confirmed in the "Tracking" thread yesterday. I have reached out to FxTec customer support to allow them to come up with another excuse clarify the situation, but I have yet to hear back from them. Strike three.
At this point, I have completely lost any remaining faith in the company. The only thing that I'm unsure of is whether they are intentionally screwing over people who have supported them the longest because they are incompetent or because they are malicious. Could it be that they are postponing IGG preorders intentionally, hoping that people would request a refund and instead buy the device from a retailer for a now much higher price?