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esme

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Posts posted by esme

    Pro 1 charging issue

    in Support

    Posted · Edited by esme
    punctuation

    OK I think I've calmed down enough to finish this story

    First off they managed to lose the jpegs I sent them, so I resent them

    Then they said I needed to return the phone, which I did & they confirmed receipt a week after the post office said it had been delivered

    Several emails & nearly 3 months later I received an update on Pro1-X shipping & was assured the USB module would be included in that shipment

    Eventually, my partner managed to track down one of the directors on LinkedIn & we told them the tale of woe so far & threatened them with legal action if something didn't happen soon

    I received a replacement phone within a few days

    That was nearly 9 months after I sent it back, for a repair they were saying I could do myself in a few hours

    The replacement looks like it has been dropped at some point as there's a chip in the "E" key on the keyboard, so I reckon the screen has been replaced, if anyone recognises that description, it looks like they sent me your phone, hopefully they've sent you a replacement too

    However this one works, so I'm going to use it until it falls apart & then I'll be getting something different

     

    • Sad 1

    Thanks for responding

    in General Discussion

    Posted · Edited by esme
    got what I needed thanks

    As per the title, please give me a date if you've received any communications from F(x)tec, it can be on forum, via email, a delivery, a tweet, facebook, anything

    OK that'll do, there's proof of life up to 3rd Feb, so they haven't gone out of business, thanks to everyone who responded

    Having problems contacting Fxtec support

    in Support

    Posted · Edited by esme
    clarification

    On 2/3/2022 at 1:12 PM, Swond said:

    Lucky you. I still DO NOT HAVE any official reply since 15 October 2021. Tried to push it few days ago: confirmation " thanks for your message " arrived, it still has the same case number what was at the beginning (February 2021), but nothing more happens. No phone repair, no cash back, no communication.. no, no no, no - nothing.

    I have the same problem from about the same date

    I also got a "small team, pandemic" email, well I'm a small team in a pandemic & if I can't deliver I contact my customers & tell them rather than letting them get frustrated

    Well 2 weeks ago I sent an email giving them a deadline, and I made my best effort to alert them via every other channel that I know of, as far as I know they haven't even seen it

    So if they don't respond by close of play today they're going to be dealing with my solicitor, who I assure you has less patience than I do

    ---EDIT--

    I got the "small team, pandemic" email after I wrote & complained, to date I haven't had a single communication that wasn't in response to an email, usually a complaint, that I sent them

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    F(x)tec support URGENT

    in Support

    Posted

    20 hours ago, EskeRahn said:

    This is a user-to-user forum, and though some staff members from time to time look in, you should not count on it being seen here. Sorry.

    I'm making my best effort by hitting every channel I know about

    Pro 1 charging issue

    in Support

    Posted

    Well they got back to me, they wanted some photos of various angles, presumably they want to see if I've dropped it or let a small child use it as a hammer or something

    So I've sent them 17 jpegs front & back from top & bottom, each corner from top & bottom, with keyboard open and finally each edge

    Lighting a shiny black phone so you don't get glare and the damn thing is in focus is a pig btw

    I was tempted to do the Dave Bowman quote from 2001 at one point ... "My god, it's full of stars" if you haven't seen it  😉

    Pro 1 charging issue

    in Support

    Posted · Edited by esme

    OK bit the bullet & tried contacting them via the webform instead of my email lets see if they respond to that

    If the warranty runs out before they respond to me & they start playing silly buggers, they're going to end up paying my lawyers legal fees too

     

    -- EDIT --

    Ah a request received email, thank you automated reply system

    • Haha 3

    Pro 1 charging issue

    in Support

    Posted

    @EskeRahn Stock Android, I read through other threads, rebooting the phone has no effect on charging for me, it looks to be how the lead is seated in the socket or how the socket is soldered to the motherboard. If I get it just so it works but then the slightest thing will stop it being "just so" & it stops charging and the annoying thing is the charge light can stay on when this happens, the phone has a charge light & a black screen but when I check Android says the phone isn't charging any more and the percentage charge hasn't gone up.

    So when I can get it to charge I have to keep checking to make sure it's actually charging because I can't trust the charge indicator

    @Slion Yes, it does look like the USB socket on the phone is the issue

    @Doktor OswaldoThat's reassuring thanks, still no email from F(x)tec, I'll give them a few more days before trying again

     

    • Thanks 1

    Pro 1 charging issue

    in Support

    Posted

    Is anyone else having an issue charging the Pro 1 ?

    I connect the phone to the supplied charger via the supplied USB-C lead and nothing happens, if I remove the lead, rotate it and reinsert it the phone charges, occasionally.

    Sometimes it takes several attempts at this procedure to get the phone to charge, then I've noticed that after a while the charge light will go out and the phone will stop charging requiring me to repeat the whole remove, rotate, reinsert procedure until the phone starts charging again.

    Sometimes the charge light will come on but the Android battery indicator does not show any indication  of charging, the battery slowly declines despite the supplied charger being plugged in and the charge light being on and steady.

    I have tried different USB-C leads and even a different charger which doesn't support the rapid charge feature and they all exhibit this issue.

    I first noticed this problem about a month ago, it appears to be getting worse and I fear I will eventually get to the point where the phone won't charge at all.

    I suspect the USB-C socket on the phone itself has worn so the lead isn't seating correctly, so there's an intermittent contact.

    I emailed info@fxtec.com a few days ago but no reply yet, I received the phone on 8th October 2020 & having checked on the web site there's a years warranty so it's still covered.

    Any suggestions ?

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