Druid 20 Posted March 26, 2019 Share Posted March 26, 2019 Hi I tried to send an email but I got no answer I preordered the EU version, but on the Pre-Orders section in my profile it shows as F(x)tec PRO¹ Pre-order - USA Could you please fix this error? It would be pretty disappointing getting a phone I couldn't use after a long wait... Thanks in advantage! Quote Link to post Share on other sites
EskeRahn 5,460 Posted March 26, 2019 Share Posted March 26, 2019 Hope they can fix it easily. But more generally for others: Please note that the difference is the power plug only. The Pro¹ is one version all bands. So even if someone accidentally ordered the wrong variety, it would just require the use of a local charger or a conversion plug. Quote Link to post Share on other sites
Wheeljack 212 Posted March 27, 2019 Share Posted March 27, 2019 There's a pre-orders section? Quote Link to post Share on other sites
EskeRahn 5,460 Posted March 27, 2019 Share Posted March 27, 2019 There’s a pre-orders section? Click the account silhouette, and select pre-orders in the left band. (Note that the silhouette icon and "my account" leads to different places - a bit confusing...) Quote Link to post Share on other sites
SteffenWi 139 Posted March 27, 2019 Share Posted March 27, 2019 I don't quite understand why we can't edit the pre-order thingi directly. As soon as they offer more layouts people will ask for that (editing the pre-order) anyway. Quote Link to post Share on other sites
EskeRahn 5,460 Posted March 27, 2019 Share Posted March 27, 2019 I don’t quite understand why we can’t edit the pre-order thingi directly. As soon as they offer more layouts people will ask for that (editing the pre-order) anyway. Currently it is not a priority, as the only currently available option is the type of power plug, and so few are likely to want to change that, so they can fix that by hand if you mail them at orders@fxtec.com Quote Link to post Share on other sites
Waxberry 638 Posted March 28, 2019 Share Posted March 28, 2019 Thanks Eske! @alexmarzulli Yes indeed please can you send a message to orders@fxtec.com we will update your order accordingly. Many thanks! Quote Link to post Share on other sites
Wheeljack 212 Posted March 29, 2019 Share Posted March 29, 2019 Click the account silhouette, and select pre-orders in the left band. OMG... that thing is blue on blue... this is first time I've seen that small icon below "Contact" Thanks a lot. Quote Link to post Share on other sites
EskeRahn 5,460 Posted March 30, 2019 Share Posted March 30, 2019 OMG… that thing is blue on blue… this is first time I’ve seen that small icon below “Contact” Thanks a lot. On a PC browser it is in the top bar. I hope they find a better colour combination for the mobiles also, where it indeed currently is really hard to spot. Quote Link to post Share on other sites
Druid 20 Posted April 11, 2019 Author Share Posted April 11, 2019 Thanks Eske! @alexmarzulli Yes indeed please can you send a message to orders@fxtec.com we will update your order accordingly. Many thanks! Just sent an e-mail your way. Thanks a lot! Quote Link to post Share on other sites
Druid 20 Posted May 2, 2019 Author Share Posted May 2, 2019 Hi @Waxberry I've sent the mail a long time ago but I still got no answer and the preorder is still stuck for the USA version. I know you are very busy, but it would give me great piece of mind if you could please edit my order for the European Version instead as soon as possible. Thanks in advance! [attachment file=13946] Quote Link to post Share on other sites
Noir 112 Posted May 3, 2019 Share Posted May 3, 2019 @alexmarzulli, Waxberry himself does not handle the pre-orders, but he makes sure to forward that request again. If you don't get any reaction, why not just cancel the pre-order and place a new one? Quote Link to post Share on other sites
Waxberry 638 Posted May 3, 2019 Share Posted May 3, 2019 Thanks @Noir Hi @alexmarzulli, sorry for being a bit late. The team has made the requested change, and a confirmation email has been sent to you. Please kindly check. :) Quote Link to post Share on other sites
EskeRahn 5,460 Posted May 3, 2019 Share Posted May 3, 2019 @alexmarzulli, .... why not just cancel the pre-order and place a new one? If a pre-order is made without a coupon code, that would work fine. But if made with a code, I do not know if the coupon is revitalized on a cancel, so in that case I think it would be better to ask them to modify the order manually. Quote Link to post Share on other sites
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