denmaarten 8 Posted February 28 Share Posted February 28 44161f40-fe7d-43a9-a3f7-4ec4347bf242.jfif Do they still repair broken phones? My screen is bleeding blue and the microphone is not useable when you are inside, every little bit of electromagnetic energy destroys the entire line. I need to use it with a bluetooth headset or its not use-able.. 1 Quote Link to post Share on other sites
Hook 1,620 Posted February 28 Share Posted February 28 7 hours ago, denmaarten said: 44161f40-fe7d-43a9-a3f7-4ec4347bf242.jfif 33.96 kB · 3 downloads Do they still repair broken phones? My screen is bleeding blue and the microphone is not useable when you are inside, every little bit of electromagnetic energy destroys the entire line. I need to use it with a bluetooth headset or its not use-able.. Yes they do. Contact them at [email protected],com with a full description of the problem(s) and they will get back to you. It may take them a week or two to reply to the email, varying on volume of mail and things like how locked down they are. I just had a successful repair done. 1 1 Quote Link to post Share on other sites
DieBruine 276 Posted March 3 Share Posted March 3 That my friend looks like pressure damage. You can try, but I wouldn't keep my hopes up of getting a replacement screen under warranty. Too much pressure damages the crystals. Eventually the blue spot will turn black. My suggestion would be to not complain about the screen. I don't believe FxTec will take the time to investigate a microphone and just replace the complete upper half, including the screen. Just my 2 cents. 1 Quote Link to post Share on other sites
CornholioGSM 146 Posted March 3 Share Posted March 3 yesss...it really looks like pressure damage 😞 Quote Link to post Share on other sites
denmaarten 8 Posted March 16 Author Share Posted March 16 On 3/3/2021 at 1:32 PM, DieBruine said: That my friend looks like pressure damage. You can try, but I wouldn't keep my hopes up of getting a replacement screen under warranty. Too much pressure damages the crystals. Eventually the blue spot will turn black. My suggestion would be to not complain about the screen. I don't believe FxTec will take the time to investigate a microphone and just replace the complete upper half, including the screen. Just my 2 cents. They said they wanted to replace it... then I send them my phone but it didnt contain a certain reference number.. From to moment that I had send it, they ignored me fully. that is 2 weeks now.😔 I don't know what to do with this... Quote Link to post Share on other sites
Hook 1,620 Posted March 16 Share Posted March 16 Two weeks from when you sent it or two weeks since they received? In either case, not a long time. When I sent mine in for screen replacement it took about a month (not counting shipping to and from them (I'm in the US). They did not communicate a lot during that month, however they answered both email queries I made quickly. One, I asked them to confirm they received it (the delivery was made at end of Xmas holiday when I wasn't sure anyone was in office), the other, after a month, I politely asked for a status update. I was told they were getting ready to send it back. Which they did. The time it takes will be a function of how much repair backlog there is, how busy the small staff is (repairs are actually done in London, I believe) and parts availability (do they have the screens in stock or do they have to order). Obviously, I don't know what difficulties are created by their not having the reference number to tie the phone to the previous discussion of the problem. Another reason to email them. 1 Quote Link to post Share on other sites
DieBruine 276 Posted March 16 Share Posted March 16 7 hours ago, denmaarten said: They said they wanted to replace it... then I send them my phone but it didnt contain a certain reference number.. From to moment that I had send it, they ignored me fully. that is 2 weeks now.😔 I don't know what to do with this... Two weeks ain't 💩. Don't worry about that. I forgot it the first time. That phone came back no problems. i am still waiting on my last phone. Delivered July 2020. RMA September 2020. 'Repaired' and shipped January 2021. Got sent back due to missing customs information or whatever. Lost in transit now... DPD doesn't know where it is and FxTex is silent for over a month now. A 'brand' new Pro1, but almost one year old. Again, two weeks are nothing. My first phone was sent in August 2020, got it back last week of January 2021. Just keep your hopes up. I still do. 1 Quote Link to post Share on other sites
denmaarten 8 Posted March 24 Author Share Posted March 24 (edited) On 3/16/2021 at 4:53 PM, DieBruine said: Two weeks ain't 💩. Don't worry about that. I forgot it the first time. That phone came back no problems. i am still waiting on my last phone. Delivered July 2020. RMA September 2020. 'Repaired' and shipped January 2021. Got sent back due to missing customs information or whatever. Lost in transit now... DPD doesn't know where it is and FxTex is silent for over a month now. A 'brand' new Pro1, but almost one year old. Again, two weeks are nothing. My first phone was sent in August 2020, got it back last week of January 2021. Just keep your hopes up. I still do. did you email them again and again or just ignored it as if it was gone? Cuz they tell us if you email too soon they wont look at it only after X time.. (only that story doesnt make sense, in the beginning they answered after 2 days, and now its silent for 3weeks...) Edited March 24 by denmaarten Quote Link to post Share on other sites
denmaarten 8 Posted March 31 Author Share Posted March 31 conclusion, dont send your phone to fxtek, they just take it and... they are still ignoring me... 2 Quote Link to post Share on other sites
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