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Pro 1 charging issue


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Is anyone else having an issue charging the Pro 1 ?

I connect the phone to the supplied charger via the supplied USB-C lead and nothing happens, if I remove the lead, rotate it and reinsert it the phone charges, occasionally.

Sometimes it takes several attempts at this procedure to get the phone to charge, then I've noticed that after a while the charge light will go out and the phone will stop charging requiring me to repeat the whole remove, rotate, reinsert procedure until the phone starts charging again.

Sometimes the charge light will come on but the Android battery indicator does not show any indication  of charging, the battery slowly declines despite the supplied charger being plugged in and the charge light being on and steady.

I have tried different USB-C leads and even a different charger which doesn't support the rapid charge feature and they all exhibit this issue.

I first noticed this problem about a month ago, it appears to be getting worse and I fear I will eventually get to the point where the phone won't charge at all.

I suspect the USB-C socket on the phone itself has worn so the lead isn't seating correctly, so there's an intermittent contact.

I emailed [email protected] a few days ago but no reply yet, I received the phone on 8th October 2020 & having checked on the web site there's a years warranty so it's still covered.

Any suggestions ?

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Yes, looks like your USB-C connection has a hardware problem. Hope you can reach F(x)tec support. Be warned though, it seems they have been rather useless lately. They may also have run out of spare parts. Alternatively maybe you can use someone like @EvilDragon to resolder the USB board.

Edited by Slion
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16 hours ago, Slion said:

Yes, looks like your USB-C connection has a hardware problem. Hope you can reach F(x)tec support. Be warned though, it seems they have been rather useless lately. They may also have run out of spare parts. Alternatively maybe you can use someone like @EvilDragon to resolder the USB board.

They stepped up their game again. Since a few weeks support is answering and sending out parts again. I got a new USB-Board a few days ago, which has brought me one step closer to revive my precious pro1.

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@EskeRahn Stock Android, I read through other threads, rebooting the phone has no effect on charging for me, it looks to be how the lead is seated in the socket or how the socket is soldered to the motherboard. If I get it just so it works but then the slightest thing will stop it being "just so" & it stops charging and the annoying thing is the charge light can stay on when this happens, the phone has a charge light & a black screen but when I check Android says the phone isn't charging any more and the percentage charge hasn't gone up.

So when I can get it to charge I have to keep checking to make sure it's actually charging because I can't trust the charge indicator

@Slion Yes, it does look like the USB socket on the phone is the issue

@Doktor OswaldoThat's reassuring thanks, still no email from F(x)tec, I'll give them a few more days before trying again

 

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OK bit the bullet & tried contacting them via the webform instead of my email lets see if they respond to that

If the warranty runs out before they respond to me & they start playing silly buggers, they're going to end up paying my lawyers legal fees too

 

-- EDIT --

Ah a request received email, thank you automated reply system

Edited by esme
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