smammy 11 Posted August 3, 2022 Share Posted August 3, 2022 (edited) SMS works, mobile data works, but we can't make or receive calls. The error is "Server unreachable". We're on Consumer Cellular, a US AT&T MVNO that doesn't restrict devices past what AT&T does. AT&T doesn't have the Pro1 X on its support list. VoLTE is switched on in settings. We copied the APN info from my phone (which works for calls/sms/data on the same carrier) because the Pro1 X didn't provision automatically. So, has anyone gotten this phone to make calls on AT&T or any AT&T MVNO? Or any US carrier? Edited August 12, 2022 by smammy Quote Link to post Share on other sites
smammy 11 Posted August 3, 2022 Author Share Posted August 3, 2022 Interesting, Consumer Cellular's IMEI checker say it should be compatible, so we're going to call them. Also T-Mobile's IMEI checker says it's compatible, so that's good to know. Quote Link to post Share on other sites
Hook 3,021 Posted August 4, 2022 Share Posted August 4, 2022 1 hour ago, smammy said: So, has anyone gotten this phone to make calls on AT&T or any AT&T MVNO? Or any US carrier? T-Mobile works fine, as does Ting Mobile, for the Pro1. I suspect it would be the same for the Pro1x, but will have to wait until I can test (probably in batch 2). However, since T-Mobile works fine in my Pinephone as well, I'm pretty confident. 😉 2 Quote Link to post Share on other sites
smammy 11 Posted August 4, 2022 Author Share Posted August 4, 2022 6 minutes ago, Hook said: T-Mobile works fine, as does Ting Mobile, for the Pro1. I suspect it would be the same for the Pro1x, but will have to wait until I can test (probably in batch 2). However, since T-Mobile works fine in my Pinephone as well, I'm pretty confident. 😉 Thanks! I think my spouse is going to switch to T-Mobile so we'll see how that goes. (We're in a rural area so coverage could be an issue.) Quote Link to post Share on other sites
EskeRahn 5,460 Posted August 4, 2022 Share Posted August 4, 2022 See also other threads, e.g. these https://community.fxtec.com/topic/3513-time-to-take-action-us-carrier-whitelisting-verizon-and-att/ https://community.fxtec.com/topic/3404-att-wireless-us-is-expelling-devices-including-the-pro-1-from-its-network/ (Unfortunately the forum search does not work for something as short as "ATT" or "AT&T", making it harder to find relevant stuff, but "carrier" and "mule" give some related) 1 Quote Link to post Share on other sites
KingOfTerrible 69 Posted August 5, 2022 Share Posted August 5, 2022 Try setting your phone to work on LTE only then reboot. Open phone dialer. Tyoe *#*#4636#*#*. Click phone1 info. Link to post with screenshots below. 2 Quote Link to post Share on other sites
smammy 11 Posted August 12, 2022 Author Share Posted August 12, 2022 @EskeRahn @KingOfTerrible thanks for the info! They ended up switching to T-Mobile because it was the fastest way to get things working. @EskeRahn do you have permission to create a forum specific to the Pro1-X? It might make it a bit easier if Pro1-X owners could filter out non-X posts. Quote Link to post Share on other sites
EskeRahn 5,460 Posted August 12, 2022 Share Posted August 12, 2022 18 minutes ago, smammy said: @EskeRahn do you have permission to create a forum specific to the Pro1-X? It might make it a bit easier if Pro1-X owners could filter out non-X posts. I do not know where it should be done, have not come across a place for it browsing around. (I might have the permissions though, if I knew where to try. The tag "KeyMasters" could indicate that I do ) I have suggested the staff to do it some time ago, but I guess that they are either too busy, or disagree. ADD Found this, and I do not see these options, so I assume that is an indication of lack of rights. 1 Quote Link to post Share on other sites
smammy 11 Posted August 12, 2022 Author Share Posted August 12, 2022 16 minutes ago, EskeRahn said: ADD Found this, and I do not see these options, so I assume that is an indication of lack of rights. Oh well. Hopefully staff will be less busy at some point in the future! 🙂 1 Quote Link to post Share on other sites
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