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As far as I know there are no hard feelings between the US and the UK 😄. Bet you'll have it within a week . In my case it took a week before it got picked up by DPD (the one that is back on its way to the UK).

Just to tie my story up, just got an email from FX that they have replaced my display and are shipping it back to me (FedEx to US). Only a month, I'm very happy! 😄 I was worried with lockdown it would take longer. Thank you, FxTec.

Hoping FedEx to US does better.

Just got an email from FxTec that my Pro1 was repaired by replacing the display and is on it's way back to me. So, one month. Pretty good, especially given lockdown. Thank you, FxTec!

Sold the two RMA and keeping the one with damaged AMOLED for myself as a spare...

As commented elsewhere not all viewers respects the orientation flag, and only display the native image. This is a viewer bug, not a bug in the app generating the images. Even big ones like WordPress messes up when they create thumbs, If android displays it correctly, the flag is set correctly. We do NOT want the camera app to reprocess the image in the resulting direction, it takes time, and comes at a potential quality loss. That is the whole purpose of the EXIF flag telling how many times 90 degrees the image should be rotated for display. Sure decades ago before this flag, we DID r

Just an update - Tech Support worked through several things to try but it didn't want to respond to anything and it looks like I have to send it back for repair...

Happy for you, but absolutelyy ridiculous. I just (now) received a replaced Pro1 sent in September. Tomorrow I hope to receive the second one sent in October.

The one that was sent to me apparantely is sent back to FxTec. that is, according to DPD. I askes why it was kept on a transit station. Sorry, can't tell you why, we've sent it back to de sender 😕 . Hope you get yours soon though pfff.