VaZso 1,998 Posted December 1, 2020 Share Posted December 1, 2020 32 minutes ago, marmistrz said: I must've missed that, thanks! You may find it in FAQ section at their IGG page. 2 Quote Link to post Share on other sites
Erik 1,487 Posted December 9, 2020 Share Posted December 9, 2020 On 11/28/2020 at 4:03 PM, Masterg3sg1 said: Hey all, i requested a refund for my order on 13 May 2020. The Support worte to me on 2 Sep 2020 : "Thanks for confirming. We've submitted this over to our finance team, and we'll get back to you shortly." Since then i didnt get any response even after writing multiple mails... can you please look into this case @Erik. I need the money back till 31.12.2020 cause i want to close the connected bank account with the end of this year. Please any admin or Fx-Tec staff help me...waited over 6 months now... I can see this is significantly delayed - sorry for that. I am chasing one of our directors to visit a bank branch to issue this for you. This has been quite difficult recently following our 2nd lockdown in the UK. Bank transfers for relatively low amounts are very old-style for both parties compared to credit card payments. 3 Quote Link to post Share on other sites
resister 10 Posted December 9, 2020 Share Posted December 9, 2020 (edited) I've seen other people do this to get a basic acknowledgement. Its been two weeks since my request. I hope this is enough. @Erik My order is [Order #55486] (June 12, 2020) . I'm requesting a refund since I sent funds for a Pro-X. Although a time estimate would be ideal, I just need an acknowledgement that you received the request. Thanks! Edited December 9, 2020 by resister 1 Quote Link to post Share on other sites
Hook 3,020 Posted December 9, 2020 Share Posted December 9, 2020 Since your @tag didn't take, I'm adding call for @Erikon your behalf. 1 1 Quote Link to post Share on other sites
Erik 1,487 Posted December 10, 2020 Share Posted December 10, 2020 18 hours ago, resister said: I've seen other people do this to get a basic acknowledgement. Its been two weeks since my request. I hope this is enough. @Erik My order is [Order #55486] (June 12, 2020) . I'm requesting a refund since I sent funds for a Pro-X. Although a time estimate would be ideal, I just need an acknowledgement that you received the request. Thanks! I've just sorted that one for you :). 1 3 Quote Link to post Share on other sites
ryven 2 Posted December 14, 2020 Share Posted December 14, 2020 I got the feedback the refound will send. But that was 3 month ago. I had no hope that i will see the mony... The Order #38497 is still as in progess flagt. 1 Quote Link to post Share on other sites
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