VaZso 1,997 Posted December 1, 2020 Share Posted December 1, 2020 32 minutes ago, marmistrz said: I must've missed that, thanks! You may find it in FAQ section at their IGG page. 2 Quote Link to post Share on other sites
Erik 1,487 Posted December 9, 2020 Share Posted December 9, 2020 On 11/28/2020 at 4:03 PM, Masterg3sg1 said: Hey all, i requested a refund for my order on 13 May 2020. The Support worte to me on 2 Sep 2020 : "Thanks for confirming. We've submitted this over to our finance team, and we'll get back to you shortly." Since then i didnt get any response even after writing multiple mails... can you please look into this case @Erik. I need the money back till 31.12.2020 cause i want to close the connected bank account with the end of this year. Please any admin or Fx-Tec staff help me...waited over 6 months now... I can see this is significantly delayed - sorry for that. I am chasing one of our directors to visit a bank branch to issue this for you. This has been quite difficult recently following our 2nd lockdown in the UK. Bank transfers for relatively low amounts are very old-style for both parties compared to credit card payments. 3 Quote Link to post Share on other sites
resister 10 Posted December 9, 2020 Share Posted December 9, 2020 (edited) I've seen other people do this to get a basic acknowledgement. Its been two weeks since my request. I hope this is enough. @Erik My order is [Order #55486] (June 12, 2020) . I'm requesting a refund since I sent funds for a Pro-X. Although a time estimate would be ideal, I just need an acknowledgement that you received the request. Thanks! Edited December 9, 2020 by resister 1 Quote Link to post Share on other sites
Hook 2,907 Posted December 9, 2020 Share Posted December 9, 2020 Since your @tag didn't take, I'm adding call for @Erikon your behalf. 1 1 Quote Link to post Share on other sites
Erik 1,487 Posted December 10, 2020 Share Posted December 10, 2020 18 hours ago, resister said: I've seen other people do this to get a basic acknowledgement. Its been two weeks since my request. I hope this is enough. @Erik My order is [Order #55486] (June 12, 2020) . I'm requesting a refund since I sent funds for a Pro-X. Although a time estimate would be ideal, I just need an acknowledgement that you received the request. Thanks! I've just sorted that one for you :). 1 3 Quote Link to post Share on other sites
ryven 2 Posted December 14, 2020 Share Posted December 14, 2020 I got the feedback the refound will send. But that was 3 month ago. I had no hope that i will see the mony... The Order #38497 is still as in progess flagt. 1 Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.