fire 14 Posted August 10, 2020 Share Posted August 10, 2020 For me real problem. Got my phone last week and the ENTER does nothing! No apps work with the physical ENTER key. Please help... 1 2 Link to post Share on other sites
fire 14 Posted August 10, 2020 Author Share Posted August 10, 2020 Really got problem. Some keys in right of the keyboard not working. Here all the keys; -_ , =+, Del and worst of it ENTER!!! 1 Link to post Share on other sites
netman 1,424 Posted August 11, 2020 Share Posted August 11, 2020 Is it like this from the start or did it start after working before? Try to go to settings->system->input and languages->physical keyboard->set up layouts and unselect all of them. Did you change the software keyboard app? Link to post Share on other sites
fire 14 Posted August 11, 2020 Author Share Posted August 11, 2020 (edited) I got this phone since a week now, but don't remember if all of the keys are working good at the beginning, but the ENTER and Del keys are used more often than others and I realize this yesterday. In my set up layouts, none of them has been selected... I can try to select one of them to see what happen!?!?! It was Default so I tied English US but no difference.. In red are the keys not working... Edited August 11, 2020 by fire Link to post Share on other sites
EskeRahn 5,350 Posted August 11, 2020 Share Posted August 11, 2020 14 hours ago, fire said: Really got problem. Some keys in right of the keyboard not working. Here all the keys; -_ , =+, Del and worst of it ENTER!!! Sounds like a hardware issue...😥 ADD: The below is for stock Android not e.g. LineageOS First go to Settings►System, Languages►Physical keyboard►Physical keyboard►Set up keyboard layouts, and de-select ANY selected. OR if you are using FinQWERTY you could also just select "FinQWERTY None (stock)" If QWERTZ ignore that the print is now wrong, we want to test hardware keys(!) Then try the factory test described here it is number seven on the list. Please note that the Esc-key has changed in later OTAs compared to this test , so not lighting up does not mean it is broken, if you got a keyboard layout selected other keys might not light up either. (Here with my explanations added from later in the thread) On the other tests, be aware that one of the tests (No 3 after GPS) makes an emergency call with no warning, as mentioned in the thread. ...Finally go back and select your layout as before 2 Link to post Share on other sites
netman 1,424 Posted August 11, 2020 Share Posted August 11, 2020 (edited) 7 hours ago, fire said: I got this phone since a week now, but don't remember if all of the keys are working good at the beginning, but the ENTER and Del keys are used more often than others and I realize this yesterday. In my set up layouts, none of them has been selected... I can try to select one of them to see what happen!?!?! It was Default so I tied English US but no difference.. In red are the keys not working... Given that info it does sound like a hardware issue 😞 Perhaps try what eskerahn suggested, but failing that i guess best contact support. Edited August 11, 2020 by netman Link to post Share on other sites
LAMENT 53 Posted August 11, 2020 Share Posted August 11, 2020 Contact support. They are polite and helpful. 2 1 Link to post Share on other sites
DieBruine 397 Posted August 11, 2020 Share Posted August 11, 2020 This happened to me once on stock. Reboot did the trick. I'm not sure about the other two, but definitely DEL + ENTER. Not that it's of any help since I cannot believe you havn't tried a reboot yet. 1 1 Link to post Share on other sites
fire 14 Posted August 11, 2020 Author Share Posted August 11, 2020 7 hours ago, EskeRahn said: Then try the factory test described here it is number seven on the list. Can't go on the factory test... Maybe because of LineAgeOS??? Link to post Share on other sites
EskeRahn 5,350 Posted August 11, 2020 Share Posted August 11, 2020 56 minutes ago, fire said: Can't go on the factory test... Maybe because of LineAgeOS??? Yes, was unaware that you were on Lineage. That package has not been moved over - not sure if it will run under Lineage. Just a sec. Link to post Share on other sites
fire 14 Posted August 11, 2020 Author Share Posted August 11, 2020 (edited) Yeah LineAge 16 and Nova Laucnher Prime... Edited August 11, 2020 by fire Link to post Share on other sites
EskeRahn 5,350 Posted August 11, 2020 Share Posted August 11, 2020 9 minutes ago, fire said: Yeah LineAge 16 and Nova Laucnher Prime... Sorry, does not work by a simple side load - but it does VERY much sound like a hardware issue.. Assuming you have tried a simple reboot, you could try a factory reset, but the chances that it will help are slim. Link to post Share on other sites
fire 14 Posted August 11, 2020 Author Share Posted August 11, 2020 1 minute ago, EskeRahn said: Sorry, does not work by a simple side load - but it does VERY much sound like a hardware issue.. Assuming you have tried a simple reboot, you could try a factory reset, but the changes that it will help are slim. I contacted the support team... If it's hardware, I'll cry because that will need a replacement? I'm waiting so long to received it, work on it for a week now and having to send it back and wait to received mine repaired or a new one... Frustrating... 3 Link to post Share on other sites
EskeRahn 5,350 Posted August 11, 2020 Share Posted August 11, 2020 4 minutes ago, fire said: I contacted the support team... If it's hardware, I'll cry because that will need a replacement? I'm waiting so long to received it, work on it for a week now and having to send it back and wait to received mine repaired or a new one... Frustrating... You could try to install "KeyEvent Display" and see if any of the problematic keys has any reaction what so ever..... (Note that Enter is interpreted by the App as Select, but you should see it doing something if the key is working) Link to post Share on other sites
fire 14 Posted August 11, 2020 Author Share Posted August 11, 2020 7 minutes ago, EskeRahn said: You could try to install "KeyEvent Display" and see if any of the problematic keys has any reaction what so ever Like an .apk or find it in the store??? Link to post Share on other sites
EskeRahn 5,350 Posted August 11, 2020 Share Posted August 11, 2020 Just now, fire said: Like an .apk or find it in the store??? It is in the standard android markethttps://play.google.com/store/apps/details?id=aws.apps.keyeventdisplay Link to post Share on other sites
fire 14 Posted August 11, 2020 Author Share Posted August 11, 2020 6 minutes ago, EskeRahn said: It is in the standard android markethttps://play.google.com/store/apps/details?id=aws.apps.keyeventdisplay No chance no event with those 4 keys... It sounds hardware.... AAhhh Jeez............. Waiting 6 months to received and another what for a replacement?....... Can't believe it.. I'm so unlucky this year... It would be better for everyone if I hang myself... 1 Link to post Share on other sites
Hook 2,821 Posted August 11, 2020 Share Posted August 11, 2020 3 minutes ago, fire said: No chance no event with those 4 keys... It sounds hardware.... AAhhh Jeez............. Waiting 6 months to received and another what for a replacement?....... Can't believe it.. I'm so unlucky this year... It would be better for everyone if I hang myself... You got yours in 6 months! Holy cow, that was fast. So, now, you'll just be in the same boat a lot of others were in. And one more thing... it's just a phone. Some perspective here. Life does and *should* go on. 1 1 2 Link to post Share on other sites
EskeRahn 5,350 Posted August 11, 2020 Share Posted August 11, 2020 2 minutes ago, Hook said: ... it's just a phone WHAT! That sounds like pure Heresy! 😇 2 Link to post Share on other sites
fire 14 Posted August 11, 2020 Author Share Posted August 11, 2020 1 hour ago, Hook said: You got yours in 6 months! Holy cow, that was fast. So, now, you'll just be in the same boat a lot of others were in. In fact, I placed my order in January and received it in August.. But how long for the replacement... Anyway, mail sent to support and waiting for an answer.. And no life doesn't goes on with that COVID out there, people act so crazy because of it... Link to post Share on other sites
Slion 1,200 Posted August 11, 2020 Share Posted August 11, 2020 3 hours ago, fire said: would be better for everyone if I hang myself... Please don't! 1 1 Link to post Share on other sites
fire 14 Posted August 11, 2020 Author Share Posted August 11, 2020 4 hours ago, Slion said: Please don't! Life these days it's pretty bad... I'll try to stay alive... Trying to handle all the badluck these times... No answer from support team by now... 1 Link to post Share on other sites
CornholioGSM 256 Posted August 11, 2020 Share Posted August 11, 2020 (edited) interesting...i have tested my keyboard with online tester.all buttons are working. BUT - when i press button [-_] or ['"] tester mean that i have pressed left mouse button. Question is what happens if i will use teamviewer? EDIT i will test more tomorrow.... Edited August 12, 2020 by CornholioGSM Link to post Share on other sites
Slion 1,200 Posted August 12, 2020 Share Posted August 12, 2020 6 hours ago, fire said: I'll try to stay alive... Yes, please! 1 Link to post Share on other sites
fire 14 Posted August 12, 2020 Author Share Posted August 12, 2020 24 hours later, still got no answer from support... I hope for you guys that you'll get no trouble with your phone hardware... 1 Link to post Share on other sites
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