I did send them an email inquiry on 05 Jan to confirm what the post office said, that my Pro 1 had been delivered on 30 Dec. They answered today with their confirmation, so they are working, even if from home, and tracking things. I do believe this will take a while and, as Slion suggested, probably won't hear much until they have finished servicing my Pro1. I don't expect that to happen quickly, especially given and intermittent problem (ghost touches-- dramatic when they happen, but not constant or predictable) and the lockdown, but appreciated the quick confirmation.