Leaderboard

One time my phone died I got following advice from the support: Thankfully it helped in my case. But if you're really having HW issues then this, of course, does not help. But worth to try. I would not advise sending a phone to FxTec for repairs. Its close to 3 months for me now and it starts to seem that they have lost my phone (I sure hope its not the case, but they still haven't been able to confirm they got it).

Also got the fold3 thanks to this recommendation. The software is surprisingly good (with android 12 already available as beta) and I've grown to like the software keyboard a lot (there is a split keyboard option where I seem to perform even better when thumb typing). The outer screen is excellent too for one handed use. I haven't had problems with prolonged one handed use but I'm a hobby powerlifter. The thing is comparatively heavy. And there actually are decent case options. Overall super happy with it, can recommend. I was afraid of the longevity aspect but the construction

It is definitively seems to be some sort of hardware problem. USB PCB may has some electronics but it is very unlikely the main power supply is located there. However, it may has components related to USB power which may also has communication with SoC which may fail to start if this communication is absent (IC is not present or communication line has stalled) - but this is only a guess.

I am completely off my expertise, so I can only tell you that I thought the same, but it was indeed the USB-Board that kept my phone totally black. No LED, no charging, no USB connection from the pc nothing. Exactly as you describe. And it happened for me while I was using the phone. It just went black. Don't ask me why, but the support told me USB-Board and they were right.

Yeah, this also happened to me, same exact thing. Went to bed, phone was working. Woke up, phone was off (it had enough battery to survive the night). Wouldn't turn back on, wouldn't react in any way to plugging in to original charger, different chargers, different cables, etc. I'm in the process of mailing it to fxtec for repair right now. When emailing support, my experience was it took about 7 days to get a response. You might be able to expedite by sending them pictures with your first email, as they asked me for a total of 10 pictures: top and bottom of each corner, the USB port

Getting upset helps noone, least of all yourself. All we can do in such a case, after two years of complaints publicly and directly to Fxtec's support, is actively trying to help them by pinging Erik. Your prime mistake here is to somewhat naïvely think Fxtec wouldn't know that their support sucks, and how it sucks, and that therefore they could simply improve things by "learning" something. As I said earlier, at this point we can call ourselves lucky that they even still exist. The main consideration of all of us who still are waiting for a device (or, like me, two) should be that

If the usb-board is functioning, I would expect the LED or display to react when applying power. If the display is not working, but everything else is, the LED should turn on. If the display is working, I would expect something to happen in the display. So going for the simplest options first, I would certainly start looking at the USB side (charger/cable/board)

When I sent my Pro1 in for repair, it took them only one month to get it back to me and this was last January when they were scrambling because they had lost their 835 SOC for the Pro1x. I know others' experience has been different, but this was mine. Even though I now have a long wait for a replacement screen (supplied under warranty) —I think they won't have the screens until they are ready to manufacture (and therefore have all the parts), hopefully January—I have had nothing but great experiences with their CS/Tech support. YMMV, but that's my experience.