At least now I know who has my phone. This phone was used for one week, indoors, by my daughter. She then decided it was time to abandon the physical keyboard. A year later I tried to boot it, it wouldn't. FxTec replaced the screen and battery. Same mark, look at the picture. Pretty annoying you have my phone. But, I wish you and/ or the new owner the best of luck with it. I'm not going through the shipping idiocracy again...