Hi Björn,
there have been a few updates since August, see here. There seems to be a know issue where backers don't get the updates via e-mail anymore but I don't know if it has been acknowledged by indiegogo or fxtec. Seems weird that the support hasn't directed you to the indiegogo updates page, what do you mean with "roasting"? On the internet this word usually means they're literally insulting you based on information they have about you.