tonism 10 Posted November 10, 2021 Share Posted November 10, 2021 Hello, have anyone had any success sending their phone back to warranty? I had multiple issues with my phone all up until it just went blank at one point when I was commuting and using Waze. After contacting the support I got the following address: ** Private employee address hidden ** I sent the phone there (from Estonia) and haven't heard anything back. Its been already 5-6 weeks. I tried responding to the original email and writing a new letter, but just getting radio silence. Any help what to do? 2 Quote Link to post Share on other sites
brunoais 334 Posted November 14, 2021 Share Posted November 14, 2021 @Erik Please help this guy! He's struggling! 1 Quote Link to post Share on other sites
DieBruine 397 Posted November 14, 2021 Share Posted November 14, 2021 I sent my phone back in September. It was delivered a few days later. After a month they asked me when they could expect my phone 🤨. I told them that it was already delivered. Their response: "so where is it". After I showed them the tracking and delivery report, "ah yes we have your phone". Heard nothing since. But my stomach turns yet again, just from seeing yet another address... This is the address I was asked to send it to. FX Technology Technology Chalfont St Peter Building 1 Chalfont Park SL90BG Gerrards Cross Verenigd Koninkrijk I communicated via email. Response time is between three to five weeks... 1 Quote Link to post Share on other sites
EskeRahn 5,471 Posted November 15, 2021 Share Posted November 15, 2021 19 hours ago, DieBruine said: Verenigd Koninkrijk (And for the few not reading Dutch, this is "United Kingdom") 1 Quote Link to post Share on other sites
Erik 1,487 Posted November 15, 2021 Share Posted November 15, 2021 During lockdown, we've had repairs go directly to staff addresses, since we all tried to work from home as much as possible. I have hidden the staff address in the first message. I'd advise looking at your tracking, or provide it to us in the original repair request. 7 Quote Link to post Share on other sites
tonism 10 Posted November 15, 2021 Author Share Posted November 15, 2021 Thanks for replying! Unfortunately I do not have the international tracking number as I was advised to use the cheapest means possible when shipping the phone. All I can see is that it has left Estonia in the end of September - https://t.17track.net/en#nums=UA001938774EE I did send a copy of the receipt (that has the tracking number) as a reply to the support ticket after posting the phone. But I will send it again as a text, otherwise its tiresome to type numbers and letters one by one. Inside the box was also a reference to the support ticket (#10599) and description about problems I was facing. I know its probably difficult to give an estimate, but has the phone at least arrived there? Thanks in advance 3 Quote Link to post Share on other sites
Swond 120 Posted November 26, 2021 Share Posted November 26, 2021 On 11/10/2021 at 6:05 PM, tonism said: Hello, have anyone had any success sending their phone back to warranty? I had multiple issues with my phone all up until it just went blank at one point when I was commuting and using Waze. After contacting the support I got the following address: ** Private employee address hidden ** I sent the phone there (from Estonia) and haven't heard anything back. Its been already 5-6 weeks. I tried responding to the original email and writing a new letter, but just getting radio silence. Any help what to do? Don´t worry, I sent it there in April and still didn´t get it back.. I am sure this is a perfect advertisement of the company. Isn´t it, @Erik? I am curious, if we will celebrate one year anniversary..... 1 2 Quote Link to post Share on other sites
tonism 10 Posted November 12, 2023 Author Share Posted November 12, 2023 Hello @Erik how is this possible? Its now end of 2023! In 2022 summer I finally received a response saying: Quote Hi Tonis, We have tried using a new battery and new screen but still it doesn't power on so the short circuit must have ruined the whole board. So what's the resolution? It all happened during traffic while using Waze, while phone was under RMA. I have now waited 2 years! Please just refund this and lets put this behind us. 1 Quote Link to post Share on other sites
EskeRahn 5,471 Posted November 14, 2023 Share Posted November 14, 2023 On 11/12/2023 at 10:50 PM, tonism said: Hello @Erik how is this possible? Its now end of 2023! . . We have not heard from Erik in here for months, so let me try to tag @Casey, and hope he and you can find a satisfying solution after this terribly long repair. Quote Link to post Share on other sites
tonism 10 Posted August 23 Author Share Posted August 23 Hello? How is it possible to contact anyone from this company? What happened to my phone and my money? Its long beyond belief. I don't want to start some drama just to get attention. Could we please just handle it? Quote Link to post Share on other sites
claude0001 1,352 Posted August 23 Share Posted August 23 53 minutes ago, tonism said: What happened to my phone and my money? They have previously stated that they no longer have spare parts for all components of the OG (SD835) Pro1. So, depending on what's broken, they might simply not be able to repair it. I'm just guessing, though. For any other company that wouldn't be a big deal - they'd just send you a completely new phone. In F(x)tec's case you could ask them for a new Pro1-X. However, considering the rate at which they manage to send those out, also that could take a while ... In two years, they managed to get out an estimated couple hundred Pro1-X's into the wild. I.e., on average, they ship ~1 phone per day or so ... Quote Link to post Share on other sites
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