Actually, as has shown up in a couple of threads here, as predicted, now that they are manufacturing, they have spare parts again. I and several others have been notified that our repairs are done or being done. They even threw in a battery replacement (not just me).
Part of the problem in their communication is they don't say anything when they don't have an answer or solid information. My trust in them, however, has been based on the fact that they always come through.