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I'm not very technical, not a noob, but a knowledgable user willing to find and RTFM if I know where it is. Principly a Windows user, but am using Linux more and more (because I have two very knowledgeable and patient friends who use Linux professionally). I always found Windows to be very picky and inconsistent with flashing. Since switching to Manjaro Linux on a Thinkpad X230, I have had no problems. Didn't have to download anything. ADB and fastboot were already there and I can use them from any directory. It just works (note, I have only ever flashed Lineage so far). If a user l

I'm sorry to see that your Pro1-X does not charge/boot up upon arrival. Could you let me know your support ticket ID? I will follow up with your enquiry over there.

Hey 😄 We're quite behind on our customer support tickets at the moment as the person maintaining this was on leave for 2 weeks. We currently have a backlog of tickets from around Christmas last year, and will be working on them accordingly. Please note, we do not ghost any of the requests we receive. Apologies for this and thank you for your patience!

Basically there are more USB connections on a PC than physical USB endpoints at hardware side. So there are internal HUBs connected and also there are usually internal USB hardware in the machine which are also connected somewhere. So more USB devices share the same bus. These USB devices are communicating with PC, so they may generate interrupts, so hardware is also handling their communication while the flashing method needs strict timing, so that may result the process does not arrive in time for data sending. That is the background. Usually there is at least one USB c

I too had initially many troubles when trying to use several Linux PCs (both, desktops and laptops) for flashing the Pro1 in fastboot mode. Compared to other phones, it seems to be quite picky about the USB hardware ... I ended up configuring one of my Raspberry Pi3 specially for flashing my Pro1 and Pro1X: no problems ever since. The RPi3's are cheap, their simple USB-2.0 ports have proved to be 100% reliable for the purpose, and adb/fastboot is just an "apt install" away in Raspbian.

Running the OTA updater right now. Had some issues starting the update because the updater kept crashing when I hit "Install". Fixed it by going to Settings -> Apps -> Show System Apps and deleting the Updater's app data.

They can be slow to answer. I think there are two main factors involved. 1. Is just simply that they are very few people wearing very many hats, and probably they are getting flooded with requests. Their system doesn't have any way to distinguish "I'm having technical difficulty" from "Where's my IGG perk." Everything goes to the same inbox. What is it you have emailed them about? If it is anything like "where is my IGG perk," their only answer is the latest update. 2. They have a tendency to not reply until the have an answer yet. If I have not heard from them for a mont