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A late update with my device suffering this issue...I fixed it after tightening a loose screw. I dissembled my phone looking for any loose connectors, specifically the flex cable to the USB sub board, but the screw circled in red was loose with maybe 1mm of movement between the screwhead and PCB. (thanks to @gelraen.ua for the photo, I forgot to take photos haha) The FCC teardown photo below shows some contacts on the underside of this PCB. So my theory - without knowledge of the schematics or circuit diagrams - is that a lack of contact against the metal midframe caused the Hal

I totally agree that the Pro1/Pro1X is not a device for everyone. For those entering a modest amount of texts, a real keyboard might not outweigh the various issues (size, weight, curved display and many others) but for us that uses a keyboard a lot, there are few alternatives. And in my book comparing those ends as an easy win for the Pro1. BUT that is my personal weighing, other might end up prefering one of the few alternatives, or even decide to let do with a fake (=touch) keyboard, to get a device sold in millions or billions, and thus (most likely) a more smooth experience..

I received a Pro 1 back from a customer with the exact same issues: Microphone issues and non-working hall-sensor. I completely disassembled it. The good news: The hall sensor (and probably also the microphone, didn't check) is sitting together with the USB port on an extra PCB which is connected to the mainboard. That's an awesome design - as it means that you can even fix ripped out USB ports easily by simply replacing that small extra PCB! Now... we just need to get hold of the PCBs. I've contacted the team a week ago, as I want to stack them so I can offer replacement p

I haven't had a response on my RMA request either (week ago).

I lost the original screen to a fall late last year but got it up and running again with a replacement from aliexpress and all was going well. Unfortunately after about a year and a half of use my Pro1 just mysteriously... stopped working. All I know is that it was working fine when I woke up and it was placed on my desk while I was working, until at some point I picked it up to check for messages and found it was powered off and not turning back on. Plugging it in made no difference, and the light to indicate charging doesn't even illuminate in the first place, even after trying several diffe