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AC

Those update emails...

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Is it too much to ask that they please, please include at the very least a link to a brief summary instead of just a video?  I don't always check my email someplace where I can watch/listen to a video, and even when I can, I have some very mild but still present auditory processing issues (gee, I wonder why I'm so interested in a phone that makes it easier to text....) which means getting information by listening to something takes that much more extra effort.  And I'm sure I can't be the only one who cringes whenever they receive an "update" only to find that the only option to get the information contained therein is, apparently, to click on and watch a video.  Maybe there's text updates that get posted elsewhere, but having to dig through various pages on a website, blog, and/or social media to find it kind of defeats the purpose of being subscribed to an email newsletter in the first place!

I don't need a fully detailed written report, but just having the key information summarized somewhere and either contained in or linked from the email would make an absolute WORLD of difference.

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10 minutes ago, AC said:

Is it too much to ask that they please, please include at the very least a link to a brief summary instead of just a video?  I don't always check my email someplace where I can watch/listen to a video, and even when I can, I have some very mild but still present auditory processing issues (gee, I wonder why I'm so interested in a phone that makes it easier to text....) which means getting information by listening to something takes that much more extra effort.  And I'm sure I can't be the only one who cringes whenever they receive an "update" only to find that the only option to get the information contained therein is, apparently, to click on and watch a video.  Maybe there's text updates that get posted elsewhere, but having to dig through various pages on a website, blog, and/or social media to find it kind of defeats the purpose of being subscribed to an email newsletter in the first place!

I don't need a fully detailed written report, but just having the key information summarized somewhere and either contained in or linked from the email would make an absolute WORLD of difference.

I agree.  But just so you know, if you haven't clicked on it yet, there are subtitles showing what he is saying.

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Hello everyone this is Liangchen, co-founder of Fx Technology, and last time you saw my colleage Adrian so this is my turn now. So today I'm at factory and I just want to make sure the product is in the right quality and to deliver to you by this week. So umm, also we have already got a few, a few cartons of boxes of product ready and we are doing others as much as we can. So um there is a lot of parts with the assembly is required by hand make; it's more complicated than other products, especially like the force of the slider here or the feeling of the keyboard, so it takes quite a long time per unit than other general mobile phones, so average one workforce probably takes up to 4 to 5 hours to assemble a full device, and this is why we take a bit of more time, but we are getting there so hopefully by this week this will be on the way to your home, and hope you are satisified with the quality of the product.

^ Thanks to @Craig

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I agree, though I wouldn't ask it of FXtec for these one-offs. It's s general trend in online content that's very annoying. So many tutorials and informative pieces now are presented as video when they could easily be text. Video is far less convenient to consume, and can't readily be done at your own pace.

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On other side, video shows you that it's not some faceless corporation, and that co-founders are super passionate about the product and heavily involved in the whole manufacturing/testing/shipping process.

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The video format is less than ideal, but the unacceptable part was that they use a 3rd party mailing service which includes click trackers.

Two can play that game though, based on public information, the email tracking company is JFC Engineering https://www.jfcengineering.co.uk/.  I wonder how much of the design was farmed out to them and if knowing they are involved will be useful in any way.

 

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7 hours ago, B.X said:

The video format is less than ideal, but the unacceptable part was that they use a 3rd party mailing service which includes click trackers.

Two can play that game though, based on public information, the email tracking company is JFC Engineering https://www.jfcengineering.co.uk/.  I wonder how much of the design was farmed out to them and if knowing they are involved will be useful in any way.

 

JFC uses the same webcompany as FxTec does WEBFX EMEA LIMITED. So most likely they just copied code from that project. Which is not a good sign for the company, but I would argue that FxTec has nothing to do with the tracking at all. And most we are just fucking up the numbers for JFC.
 

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