auvo.salmi 135 Posted June 26, 2020 Share Posted June 26, 2020 My Pro1 also started to do this yesterday. Perhaps notĀ the worst condition yet as I can still make this post on the Pro1, but sometimes it doesn't allow me to input unlock code but fills the field with random digits instead. And now the cursor started to warp to address field, which makes typing quite annoying šĀ Just going to start a three week trip today, what a great moment for the device to go mad. 3 Quote Link to post Share on other sites
Slion 1,200 Posted June 26, 2020 Share Posted June 26, 2020 8 hours ago, auvo.salmi said: My Pro1 also started to do this yesterday. Perhaps notĀ the worst condition yet as I can still make this post on the Pro1, but sometimes it doesn't allow me to input unlock code but fills the field with random digits instead. And now the cursor started to warp to address field, which makes typing quite annoying šĀ Just going to start a three week trip today, what a great moment for the device to go mad. How long have you been using it? Quote Link to post Share on other sites
Slion 1,200 Posted June 27, 2020 Share Posted June 27, 2020 I've added a feature in Fx Service to disable the touch screen. Ā 1 Quote Link to post Share on other sites
auvo.salmi 135 Posted July 1, 2020 Share Posted July 1, 2020 On 6/26/2020 at 2:18 PM, Slion said: How long have you been using it? I can't remember anymore, but I was probably among the first in Europe to receive their Pro1's. So about half a year I guess.Ā Seems like the issue fluctuates a bit on my device. For example, at morning, the device acts normally for some time, but those ghosting issues start after I have been using the device heavily for a while. But still, now I have been surfing, browsing social media etc for at least an hour in a row, and have had zero issues. But earlier today I couldn't input my screen lock code even using the keyboard only, because the ghost taps filled the prompt screen all the time. So there's quite a bit of fluctuation. Quote Link to post Share on other sites
Slion 1,200 Posted July 1, 2020 Share Posted July 1, 2020 (edited) On 7/1/2020 at 9:02 PM, auvo.salmi said: I can't remember anymore, but I was probably among the first in Europe to receive their Pro1's. So about half a year I guess.Ā Seems like the issue fluctuates a bit on my device. For example, at morning, the device acts normally for some time, but those ghosting issues start after I have been using the device heavily for a while. But still, now I have been surfing, browsing social media etc for at least an hour in a row, and have had zero issues. But earlier today I couldn't input my screen lock code even using the keyboard only, because the ghost taps filled the prompt screen all the time. So there's quite a bit of fluctuation. I had exactly the same symptoms until it was hardly usable. The ghost inputs where mostly located along the same vertical landscape pixel line. You can check that using some touch tester app. The latest version of Fx Service can disable the touch screen altogether. There is a shortcut to toggle the overlay that's disabling the touches, Ctrl + Fn + O. Edited July 8, 2020 by Slion 1 Quote Link to post Share on other sites
sebm 12 Posted July 7, 2020 Share Posted July 7, 2020 I thought I was either going mad, or just being clumsy touching/catching the curved edge while holding the phone, but it seems like mine's also now haunted: https://www.dropbox.com/s/o6tfvb1jx4xwpwm/pro1_touchscreen_issue.mp4?raw=1 Most of the time it's actually fine, which I guess is why I was doubting myself. I've also had the Pro1 over 6 months now, and it's been in use every day. Phone was last charged over 30 hours ago when I took that video, so while I know chargers can cause touchscreen issues, I don't think that's my issue. I'll contact support and see what they recommend. Phone's been great other than that, (almost) can't fault it! 2 Quote Link to post Share on other sites
hka 131 Posted July 8, 2020 Share Posted July 8, 2020 13 hours ago, sebm said: I thought I was either going mad, or just being clumsy touching/catching the curved edge while holding the phone, but it seems like mine's also now haunted: https://www.dropbox.com/s/o6tfvb1jx4xwpwm/pro1_touchscreen_issue.mp4?raw=1 Most of the time it's actually fine, which I guess is why I was doubting myself. I've also had the Pro1 over 6 months now, and it's been in use every day. Phone was last charged over 30 hours ago when I took that video, so while I know chargers can cause touchscreen issues, I don't think that's my issue. I'll contact support and see what they recommend. Phone's been great other than that, (almost) can't fault it! Looks exactly like mine, for me it started being quite infrequent but got more and more frequent. But recently the frequency has decreased some (think the region of the screen is completly dying). Ā Support told me they would ship a replacement screen so I can change it myself but this far I have only got emails. 2 Quote Link to post Share on other sites
sebm 12 Posted July 9, 2020 Share Posted July 9, 2020 On 7/8/2020 at 7:29 AM, hka said: Looks exactly like mine, for me it started being quite infrequent but got more and more frequent. But recently the frequency has decreased some (think the region of the screen is completly dying). Ā Support told me they would ship a replacement screen so I can change it myself but this far I have only got emails. That's interesting to know, I'm definitely still in the "getting worse" stage at the moment. It can be almost impossible to use at times. I now daren't open anything important like mobile banking. I kind of hope mine gets to the "region dying" stage soon. I've always got adb as a backup. Support have been good for me so far. Once I confirmed that it hadn't been dropped or drowned, they gave me the option of sending a replacement screen for me to replace, or sending the device to them for repair. I too have opted for the DIY option. Guess I'm in the same boat as you now then! 1 Quote Link to post Share on other sites
sebm 12 Posted July 11, 2020 Share Posted July 11, 2020 Just a quick follow up... F(x)tec Support sent my replacement screen out on Friday, I received it less than 24 hours later, replaced it as per their video instruction, and it's now working perfectly again! Only had one moment where I had the two side by side, and nearly forgot which was which... Ā I hope you get your replacement soon @hka. For me it's top marks for F(x)tec's support, and also for the easy repairability of the Pro1. I lost my Sony Z5C for weeks for a repair under warranty, and had to send it straight back again because it hadn't been repaired properly the first time! This has only reaffirmed my belief that I made the right decision going with the Pro1. 5 4 Quote Link to post Share on other sites
Slion 1,200 Posted July 11, 2020 Share Posted July 11, 2020 (edited) 5 hours ago, sebm said: Just a quick follow up... F(x)tec Support sent my replacement screen out on Friday, I received it less than 24 hours later, replaced it as per their video instruction, and it's now working perfectly again! What are you doing with the broken screen assembly? Can I have it? Edited July 11, 2020 by Slion Quote Link to post Share on other sites
hka 131 Posted July 11, 2020 Share Posted July 11, 2020 8 hours ago, sebm said: Just a quick follow up... F(x)tec Support sent my replacement screen out on Friday, I received it less than 24 hours later, replaced it as per their video instruction, and it's now working perfectly again! Only had one moment where I had the two side by side, and nearly forgot which was which... Ā I hope you get your replacement soon @hka. For me it's top marks for F(x)tec's support, and also for the easy repairability of the Pro1. I lost my Sony Z5C for weeks for a repair under warranty, and had to send it straight back again because it hadn't been repaired properly the first time! This has only reaffirmed my belief that I made the right decision going with the Pro1. Nice to hear you got it fixed! Good it is easy when you got it. My first contact with support was May 5, and I haven't got anything yet. 1 Quote Link to post Share on other sites
hka 131 Posted July 15, 2020 Share Posted July 15, 2020 Got replacement screen today as well! So soon my phone will be in good condition again š 2 Quote Link to post Share on other sites
Slion 1,200 Posted July 16, 2020 Share Posted July 16, 2020 2 hours ago, hka said: Got replacement screen today as well! So soon my phone will be in good condition again š What are you doing with the broken screen? Can I have it? Quote Link to post Share on other sites
hka 131 Posted July 16, 2020 Share Posted July 16, 2020 16 hours ago, Slion said: What are you doing with the broken screen? Can I have it? Keeping it for spare, it is useable (but annoying). 1 Quote Link to post Share on other sites
Slion 1,200 Posted July 17, 2020 Share Posted July 17, 2020 11 hours ago, hka said: Keeping it for spare, it is useable (but annoying). Too bad for meĀ šĀ I have two spare display panels I ordered off ebay and I'm looking for a display assembly with a broken panel to attempt a panel switch. Quote Link to post Share on other sites
hka 131 Posted July 24, 2020 Share Posted July 24, 2020 Now I have taken time and installed the new screen. It works but I noticed that the digitizer doesn't register edge touches. The outer 5 mm on each side doesn't register presses, but the digitizer works in that area if I start swiping from the middle and go out to the edge. Wonder if it is changed in some firmware for the digitizer... 1 Quote Link to post Share on other sites
Slion 1,200 Posted July 25, 2020 Share Posted July 25, 2020 9 hours ago, hka said: Wonder if it is changed in some firmware for the digitizer... Unlikely and that sucks. You are not the first one being sent a bad display assembly as replacement. 1 Quote Link to post Share on other sites
auvo.salmi 135 Posted July 28, 2020 Share Posted July 28, 2020 Strange thing; I had this haunted phone issue for two-three weeks, then it was gone. Nowadays the display is acting almost normally, maybe it is like "overly sensitive" sometimes. For example, when I try to scroll through app drawer, it reads my finger swipe as a tap instead and opens the app I was swiping over. So no need for a screen replacement atm. Glad that the issue went away, but overall it is becoming quite difficult to consider this phone as a reliable device, as I have had all the common issues (accidental reboots, haunted screen, frozen screen) plus some more random issues, like camera being out of focus when shooting outdoors. Quote Link to post Share on other sites
EskeRahn 5,350 Posted July 29, 2020 Share Posted July 29, 2020 7 hours ago, auvo.salmi said: Strange thing; I had this haunted phone issue for two-three weeks, then it was gone. Nowadays the display is acting almost normally, maybe it is like "overly sensitive" sometimes. For example, when I try to scroll through app drawer, it reads my finger swipe as a tap instead and opens the app I was swiping over. So no need for a screen replacement atm. Glad that the issue went away, but overall it is becoming quite difficult to consider this phone as a reliable device, as I have had all the common issues (accidental reboots, haunted screen, frozen screen) plus some more random issues, like camera being out of focus when shooting outdoors. Interesting. It could be extra sensitive to static electricity. And static electricity is affected by the materials of the clothes you are wearing and the humidity in the air.But odd indeed. Quote Link to post Share on other sites
[email protected] 5 Posted July 30, 2020 Author Share Posted July 30, 2020 I'm surprised this thread is still alive. I sent my phone in for repair, then the plague happened, then after some waiting the nice people at f(x)tec fixed it and it's arrived today. Not haunted, so far. 2 Quote Link to post Share on other sites
Milly 32 Posted September 6, 2020 Share Posted September 6, 2020 (edited) Hmm mine started to show these ghost input symptoms this week... Just like that. Didn't drop it, didn't drown it... It's pretty horrible. The ghost taps and swipes occur over 1 specific line in the screen, it seems. It renders the phone useless, basically. https://photos.app.goo.gl/sbs7gXwpfm9waTJQ7 Sent an email to F(x)tec just now. I really hope it can be solved. The Pro 1 is the best phone I have had in years... Thx @SlionĀ for your tool; it allows me to make the phone ignore touch input and use the keyboard to control it š Edited September 6, 2020 by Milly 1 2 1 Quote Link to post Share on other sites
EskeRahn 5,350 Posted September 6, 2020 Share Posted September 6, 2020 1 hour ago, Milly said: Hmm mine started to show these ghost input symptoms this week... Just like that. Didn't drop it, didn't drown it... It's pretty horrible. The ghost taps and swipes occur over 1 specific line in the screen, it seems. It renders the phone useless, basically. https://photos.app.goo.gl/sbs7gXwpfm9waTJQ7 Sent an email to F(x)tec just now. I really hope it can be solved. The Pro 1 is the best phone I have had in years... Thx @SlionĀ for your tool; it allows me to make the phone ignore touch input and use the keyboard to control it š We can not see the bottom of the phone, is it connected? Mine reacts poorly to touch when connected to a third party charger (Does not see the pheneomeny when connected to a PC though, and do not use the original charger) Just to narrow it down. I do not see it as bad as on your unit though, here touches are misinterpreted, not spontaneously generated as on yours. But I still suspect sensitivity to static charge could be the mechanism causing both. 1 Quote Link to post Share on other sites
Milly 32 Posted September 6, 2020 Share Posted September 6, 2020 Sorry, no, not connected.Ā I get the ghost inputs regardless of whether the phone is connected or not. As I type this (on my PC), the phone is on the desk unfolded, screen on, and the ghost touches are frequently visible without me touching and no cables connected. Ā 1 Quote Link to post Share on other sites
Slion 1,200 Posted September 6, 2020 Share Posted September 6, 2020 3 hours ago, Milly said: Hmm mine started to show these ghost input symptoms this week... Just like that. Didn't drop it, didn't drown it... How long have you been using it? Quote Link to post Share on other sites
Milly 32 Posted September 6, 2020 Share Posted September 6, 2020 12 minutes ago, Slion said: How long have you been using it? Since January. Great device, have been using it happily since. Until last week... 1 Quote Link to post Share on other sites
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