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Phone Won't Connect to Wifi


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Hi all, finally got my Pro1 today! I actually got it working on Verizon (thanks to @windraver for that walkthrough!), however my phone won't actually connect to Wifi.

I have tried to connecting to both our normal and 5G wifi openings, confirmed the correct password every time, and reset the modem/router. I can confirm there are open spots for the phone to connect to. When I type in the password, the phone says the wifi is "Saved" but it never actually tries to connect....any ideas?

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24 minutes ago, rubleaj said:

Hi all, finally got my Pro1 today! I actually got it working on Verizon (thanks to @windraver for that walkthrough!), however my phone won't actually connect to Wifi.

I have tried to connecting to both our normal and 5G wifi openings, confirmed the correct password every time, and reset the modem/router. I can confirm there are open spots for the phone to connect to. When I type in the password, the phone says the wifi is "Saved" but it never actually tries to connect....any ideas?

 

Possibly failure to get a DHCP lease.  Can you tcpdump on the router?

 

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1 hour ago, tdm said:

 

Possibly failure to get a DHCP lease.  Can you tcpdump on the router?

 

While I'd like to think I am fairly tech-savvy, I do not know how to do that haha. For reference I have a netgear modem/router. I have also tried assigning a static ip to my device (assigned properly on my admin account on netgear) however when trying to connect to it via my phone it still has the same issues of never sttempting to actually connect to the internet.

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4 minutes ago, rubleaj said:

While I'd like to think I am fairly tech-savvy, I do not know how to do that haha. For reference I have a netgear modem/router. I have also tried assigning a static ip to my device (assigned properly on my admin account on netgear) however when trying to connect to it via my phone it still has the same issues of never sttempting to actually connect to the internet.

I can try to investigate.  Send me a logcat in PM.  Also, if you have root access, a kernel dmesg would be good.

 

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If it's a DHCP issue, you could try fixed IP. Under WIFI settings on the phone apply the IP, subnet mask, gateway and DNS you used for the reservation. If you don't know what that is and/or cannot find it. Just use the IP, subnet mask and use the router's IP address as default gateway. For DNS use 1.1.1.1. That's an easy way to rule out DHCP issues.

You can change these settings when you modify a known/saved WiFi network on your phone.
BTW, your basic logging on the router should at least show password incorrect/rejected and a DHCP request from your phone...

Edited by DieBruine
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I have (unfortunately) tried that as well. After some help from @tdm it seems that the phone can't associate with my router somehow...? This is the message we got from an adb logcat of the phone when trying to connect.

"... WifiService: recentFailure: Association Rejection code: 0   "

I am now 100% lost on what to do...

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Well I'd be curious if its a quirk with your router, or a problem with phone.  So I'd go test some public wifi, wherever you go, work friends/family library fastfood walmart etc.  And if those work, get a new  wifi router, some are super cheap. But I assume other things work with it so weird, more likely your phone is broken.

Edited by Craig
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1 hour ago, Craig said:

Well I'd be curious if its a quirk with your router, or a problem with phone.  So I'd go test some public wifi, wherever you go, work friends/family library fastfood walmart etc.  And if those work, get a new  wifi router, some are super cheap. But I assume other things work with it so weird, more likely your phone is broken.

If I do not remember wrong, this has been reported before, with some routers. So yes most likely it will work with other access points of a different brand. So some kind of odd software bug in th phone. So a new specimen is unlikely to help, we can only hope they fix it soon, and until then try if changing e.g. To 2.4 or using different channels might make the Pro1 behave better. Obviously changing to (or adding) a different brand router might also solve it.

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Update for the community (though I haven't heard of anyone with the same problem):

With help from @tdm, I ran a logcat of the phone attempting to connect to my internet and received the following error:

08-03 12:07:47.526  4404  5042 D WifiService: recentFailure: Association Rejection code: 0

To the best of our understanding, we think this means the phone cannot associate with my router. After looking around online it seems someone else has had the same/similar (?) issue with their Android phone, though not a Pro1. Here is the link for anyone interested:  https://android.stackexchange.com/questions/208065/cannot-add-update-network-before-store-is-read-when-trying-to-save-a-wifi-net

In short, it seems to possibly come down to a faulty WifiConfigStore.xml file. That being said, that's only a best guess. I am not a software savvy person, so attempting to root my phone simply to delete this file isn't something I am keen to doing. I have contacted support and they were unaware of this happening to any other phone 😞 (good for everyone else I suppose).

 

Good news is I got my Verizon network to work haha, bad news is I have a low data cap, so until I can fix this my Pro1 is shelved.

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11 hours ago, Craig said:

Well I'd be curious if its a quirk with your router, or a problem with phone.  So I'd go test some public wifi, wherever you go, work friends/family library fastfood walmart etc.  And if those work, get a new  wifi router, some are super cheap. But I assume other things work with it so weird, more likely your phone is broken.

Living in AZ where Covid is still running rampant I don't get out of the house much, but today is grocery day so I will do my best to stop by a McD's and see if the wifi works there. Fingers crossed, but even if it does work I suppose that would mean my next step is to buy a new router (which isn't fun considering this one is only 3 months old)

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12 minutes ago, D1ggs said:

Do you have another phone with a wifi Hotspot? Try that instead. 

Also go onto the router and set it up so both the 5g and 2.4ghz channel names match as one. See if that helps. 

I do not have a hotspot, however I could pay for it to test it out (which I may do). As for 5g and 2.4ghz, I have both enabled and tried them both to no avail. 

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5 minutes ago, rubleaj said:

Well....update? Pro1 connected to WiFi at a local shop. I guess there is just something wrong with the way it connects to my router? Can't wait to spend more money fixing that haha

What security option are you using on your router?  I'm assuming [email protected] [AES].  I don't know what the Pro 1 does with the other options.  Just grasping at straws.  😉

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13 minutes ago, Hook said:

What security option are you using on your router?  I'm assuming [email protected] [AES].  I don't know what the Pro 1 does with the other options.  Just grasping at straws.  😉

I think so but I'd have to confirm once I get home later. Is that what you're using with your Netgear? (And that I'm assuming is working just fine haha)

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For what it's worth, I have been using TP-Link for several years.  They have always treated me well and usually are able to run OpenWRT.  I bought an Archer C7 a few months ago because my ancient Netgear router died, and it has been fantastic.  Currently on Evil Amazon for $65 or Office Depot for $69.

 

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36 minutes ago, rubleaj said:

Well....update? Pro1 connected to WiFi at a local shop. I guess there is just something wrong with the way it connects to my router? Can't wait to spend more money fixing that haha

I would try fiddling with the router settings, and see if the Pro1 is more happy with something else, E.g. what channel it is using.

I once had a problem with an internet radio, that did not connect, and it proved to be a character that I could select, but did not work in passwords with that device... (It was something ordinary like ! or $ forgot what it was). So many small quirks with WiFi.

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9 minutes ago, EskeRahn said:

I would try fiddling with the router settings, and see if the Pro1 is more happy with something else, E.g. what channel it is using.

I once had a problem with an internet radio, that did not connect, and it proved to be a character that I could select, but did not work in passwords with that device... (It was something ordinary like ! or $ forgot what it was). So many small quirks with WiFi.

I mean my password is just "password1234letmeinthefrontdoor" so I can't see how that would be a problem haha. But yes I'll have to fiddle with it more. Appreciate all the help and input so far, this community makes the pain a little more bearable haha.

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Alright more updates because I kind of find this fascinating (though I do not understand it):

1) Phone does not connect to home network (2.4 or 5), WPA2-PSK [AES] (with an alphanumeric password for all examples)

2) Phone does connect to home network (2.4 and 5) with BOTH WPA-PSK [TKIP] + WPA2-PSK [AES]

3) Phone does connect to an unprotected network (2.4 and 5)

 

Hopefully this detail can enable someone smarter than I to figure out exactly what is going on in the background.

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All things being said, yes haha. Obviously a little confused, but this does mean I don't have to purchase a hotspot or a new router (thank the gods). 

If anyone has any problems with their wifi connection, feel free to dm me! (I won't help, but I will eat ice cream and sulk with you)

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