DieBruine 392 Posted April 18, 2021 Share Posted April 18, 2021 (edited) In the Netherlands there are organisations where you can file a complaint when there is a dispute and/ or lack of service. My issue lies with both DPD and FxTec. According to DPD NL I should contact FxTec and according to DPD UK, FxTec should take actions. We all know where this is going, and has been going for months now. Asking FxTec for help hasn't resulted in anything apart in a thank you for co-operating (WTF!?). So I tried filing a complaint with DPD UK. Here is where it gets 'funny'. DPD UK still refer to the EU consumer board when you have a dispute. But, since the UK is no longer a member of the EU, you cannot file a complaint against DPD UK. So, is there anyone from the UK that can help me with the contact information for the correct organisation where I can file a consumer complaint so I can get some answers? Or isn't this possible in the UK? I would also like to know that. Chasing all this bureaucracy is starting to get on my nerves. This particular phone is like brand new. It was delivered the end of July. I immediately had some hardware issues with it. It was sent back in October (late response due to COVID-19). Finally it was repaired and shipped back to me late January. But for some reason it was sent back to FxTec (due to BREXIT customs issues). According to DPD it was returned and delivered to FxTec. According to FxTec they do not have my phone. Both are unwilling to help, hence my request for some help with contacting the appropiate consumer organisation in the UK, if that exists... I am not bashing FxTec here. I am genuinely asking for some help people. Edited April 18, 2021 by DieBruine 1 6 Quote Link to post Share on other sites
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.