sequestris 710 Posted March 2, 2023 Share Posted March 2, 2023 (edited) Nothing is wrong with it, I just thought maybe I should get one in case things go belly-up ya know. So I emailed and the want £99 + Shipping. For a battery. They Want $118.25 USD for a phone battery plus shipping. So I asked if they could deduct it from the $829USD that they owe me for the cancelled Pro1X order. Results pending... 🤣 Edited March 2, 2023 by sequestris Quote Link to post Share on other sites
jakfish 133 Posted March 2, 2023 Share Posted March 2, 2023 Planet Computer jacks up to similar prices for batt replacement in the Gemini and Cosmo. AND you have to send the phones to London; they won't mail just the battery. My Gem and Cos molder in a drawer. Quote Link to post Share on other sites
Rob. S. 1,660 Posted March 2, 2023 Share Posted March 2, 2023 1 hour ago, sequestris said: So I emailed and the want £99 + Shipping The good news is that this could mean they actually have some of those batteries and that you actually could get one... I'm still waiting for the one I've ordered and paid for on IGG in 2020, shortly after ordering the Pro1X I've been using for the last six months. 1 Quote Link to post Share on other sites
sequestris 710 Posted March 4, 2023 Author Share Posted March 4, 2023 On 3/2/2023 at 3:44 PM, Rob. S. said: The good news is that this could mean they actually have some of those batteries and that you actually could get one... I'm still waiting for the one I've ordered and paid for on IGG in 2020, shortly after ordering the Pro1X I've been using for the last six months. I want one but I don't want to send them more money to not get something. Quote Link to post Share on other sites
Rob. S. 1,660 Posted March 4, 2023 Share Posted March 4, 2023 I do see the point... Quote Link to post Share on other sites
sequestris 710 Posted March 24, 2023 Author Share Posted March 24, 2023 On 3/4/2023 at 2:27 PM, Rob. S. said: I do see the point... Did you ever get your USB part? Quote Link to post Share on other sites
Casey 321 Posted March 24, 2023 Share Posted March 24, 2023 On 3/2/2023 at 8:34 PM, jakfish said: Planet Computer jacks up to similar prices for batt replacement in the Gemini and Cosmo. AND you have to send the phones to London; they won't mail just the battery. My Gem and Cos molder in a drawer. There are a lot of restrictions and regulations in order to ship a battery by itself, especially through air freight. That's why they prefer to ship the battery with the phone as it requires less documentation and procedures. Quote Link to post Share on other sites
Casey 321 Posted March 24, 2023 Share Posted March 24, 2023 On 3/2/2023 at 9:44 PM, Rob. S. said: I'm still waiting for the one I've ordered and paid for on IGG in 2020 Did you order the battery on IGG for your Pro1? They're not compatible, FYI Quote Link to post Share on other sites
Casey 321 Posted March 24, 2023 Share Posted March 24, 2023 On 3/2/2023 at 7:57 PM, sequestris said: o I asked if they could deduct it from the $829USD that they owe me for the cancelled Pro1X order. I thought you said in another thread that you got a refund via chargeback? Quote Link to post Share on other sites
Hook 3,020 Posted March 24, 2023 Share Posted March 24, 2023 2 hours ago, Casey said: I thought you said in another thread that you got a refund via chargeback? @Casey Note the dates. The post about deducting the battery is March 2nd, the "I got my refund" is March 18th. 😉 1 2 Quote Link to post Share on other sites
Rob. S. 1,660 Posted March 24, 2023 Share Posted March 24, 2023 2 hours ago, Casey said: Did you order the battery on IGG for your Pro1? They're not compatible, FYI Yes, I did, primarily for the Pro1X I had also ordered back then. Thanks, good to know. 1 Quote Link to post Share on other sites
Rob. S. 1,660 Posted March 24, 2023 Share Posted March 24, 2023 3 hours ago, sequestris said: Did you ever get your USB part? Yes, I did, that went comparatively quick for a change. (Unfortunately, in the process of successfully replacing the USB part, I broke a few other things which arent's as easily replaceable...) 1 1 Quote Link to post Share on other sites
sequestris 710 Posted April 5, 2023 Author Share Posted April 5, 2023 I am still waiting to hear back about the battery. Cost is high but I want one. 1 Quote Link to post Share on other sites
Hook 3,020 Posted April 6, 2023 Share Posted April 6, 2023 16 hours ago, sequestris said: I am still waiting to hear back about the battery. Cost is high but I want one. Probably got side-lined when you requested it to come out of your refund. I would follow up. Maybe @Casey can help. I just requested both a battery and a screen assembly for the Pro 1 and they got back to me with a quote in 2 days. I just sent them my address so they can calculate shipping, so now at same point as you. Hopefully, I'll hear back more quickly. 😉 1 1 Quote Link to post Share on other sites
Casey 321 Posted April 6, 2023 Share Posted April 6, 2023 17 hours ago, sequestris said: I am still waiting to hear back about the battery. Cost is high but I want one. Could you provide your ticket ID please? Let me follow up on this. Apologies for the delay. 1 Quote Link to post Share on other sites
sequestris 710 Posted April 7, 2023 Author Share Posted April 7, 2023 On 4/6/2023 at 8:50 AM, Casey said: Could you provide your ticket ID please? Let me follow up on this. Apologies for the delay. 18408. Thanks 🙂 Quote Link to post Share on other sites
foxfreejack 60 Posted April 7, 2023 Share Posted April 7, 2023 Hi @Casey, If I may... I too would like to order a new battery for the Pro1, I replied a few days ago after a few months from my initial inquiry. Ticket ID #17277. Thank you in advance. Quote Link to post Share on other sites
sequestris 710 Posted April 25, 2023 Author Share Posted April 25, 2023 (edited) Well I paid for a new battery. Wonder how long before I get it. Edited April 27, 2023 by sequestris 1 Quote Link to post Share on other sites
foxfreejack 60 Posted April 26, 2023 Share Posted April 26, 2023 I ordered mine on April 14 and received it on the 20th. It was delivered by FedEx to Canada. Did you get a tracking number ? Quote Link to post Share on other sites
Hook 3,020 Posted April 26, 2023 Share Posted April 26, 2023 As you can see above, I got my quote and sent in my address so I could get an invoice (they needed the address to figure in shipping on the invoice) on April 5th and silence ever since. @Casey Come on, guys, I'm trying to give you money! 😅 Ticket #10917 1 1 Quote Link to post Share on other sites
sequestris 710 Posted April 27, 2023 Author Share Posted April 27, 2023 I finally got a tracking # today but it is not coming to ME Quote Link to post Share on other sites
sequestris 710 Posted April 27, 2023 Author Share Posted April 27, 2023 9 hours ago, foxfreejack said: I ordered mine on April 14 and received it on the 20th. It was delivered by FedEx to Canada. Did you get a tracking number ? I got a tracking # but I am confused. See image above. It's going from Gerrards Cross BU GB to blyton, LI GB. I live in Chicago, IL USA Quote Link to post Share on other sites
Hook 3,020 Posted April 27, 2023 Share Posted April 27, 2023 Woo Hoo. Got my invoice and paid it! Quote Link to post Share on other sites
foxfreejack 60 Posted April 27, 2023 Share Posted April 27, 2023 (edited) 14 hours ago, sequestris said: I got a tracking # but I am confused. See image above. It's going from Gerrards Cross BU GB to blyton, LI GB. I live in Chicago, IL USA Hmmm, I hope it's just that the tracking number you received is not correct, for me the destination was correct. Maybe @Casey could shed some light on this ? Edited April 27, 2023 by foxfreejack Quote Link to post Share on other sites
sequestris 710 Posted April 28, 2023 Author Share Posted April 28, 2023 20 hours ago, foxfreejack said: Hmmm, I hope it's just that the tracking number you received is not correct, for me the destination was correct. Maybe @Casey could shed some light on this ? I am really curious considering I paid £39.34 in shipping@Casey? Any insight? Someone is getting my package today and it isn't me. 1 Quote Link to post Share on other sites
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