dt.white

@EvilDragon take a look at this comment and the video I uploaded in the comment after it - I think it may be similar to what you say you're experiencing? This was purely a hardware issue with that particular screen replacement - the next one I got was much better.

I've had this problem at a friend's home network recently, haven't had a chance yet to work out what's happening but I'll take a look at the different bands (2.4/5Ghz). On any other network I've connected to (private and public) I've had no issues.

You're just rubbing it in now! 😒😂

Autodesk Sketchbook

OK, so I received my third display recently after a reversing of the decision by support to only send out a display after me taking a video of the second display with the light bleed. I am happy to say that this display is much better performing than the first two, however it still appears there are some, albeit small, dead zones at each side of the display. It does mean though that it is usable and I think that's the best I can hope for - would be interesting to see if other people who don't have a problem with their display notice any kind of dead zone on theirs? For reference, I'v

Well out of the blue today all of the updates started coming through and I'm now on the latest. So if anybody else runs into this issue it ended up taking five days to resolve by itself and a little patience!

I know there are a lot of hardware issues @Slion and it's not that which is the problem - it's the insinuation that I'm essentially lying in order to get another display..

So I've now had an email from support which is basically insinuating that the engineers don't believe the video and that some software has been applied to cause the touches from the edge to not respond. This is pretty insulting and not a good look. I will be refitting the replacement display and taking a video of the device to show the light bleed too as that is apparently what is required to convince F(x)tec that the display is faulty. @Erik @Waxberry As a backer for your IndieGoGo campaign and therefore a loyal follower of your company up to this point, I think you need to address

Have tried a restart and also done a factory reset as well (so for now I've installed only the essential apps!) and no luck. Attempted to connect over WiFi and Mobile but to no avail. I've also force stopped the Wireless Update apps to try and get it to start over, no bueno. Is there a way to flash the latest version manually? I could try flashing the original again, not sure if it'd work..

I've had to reinstall the version that Chen posted as part of the flashing back to stock after trying out Ubuntu Touch for a day (it looks promising, but still needs to mature somewhat). Unfortunately now when I check for updates it states that there are no updates available beyond the September 2019 security update, current version: QX1000_EEA_05500.19Q401_20191111-1505 Anybody with any ideas on how to update to the latest version?

Just to add as well - I've also got light bleed around all four edges which I noticed last night once it was dark. Definitely going to be requesting another replacement, and going to put the original back on for now as it's more useable.. See attached video for a demonstration of the "dead" zones with new display. 20200613_115821.mp4

OK so I've replaced the screen - thanks @pistikem for the references. I did film it but not sure it's worth uploading as the guides above are of much better quality. Unfortunately, it appears the screen I've been sent has problems. While it's solved my initial issue, I've now got two "dead" zones running down each edge of the display, left and right. The reason I use the quotations is that it registers touch if I drag out from the middle of the display, but doesn't register a direct touch or dragging in from the edge of the display, which is most peculiar. I replaced it again with th

Just to update everyone - I have received a new screen through the post this morning. When I get a chance I will attempt to replace it and video it for reference.

@pistikem could you confirm when you requested a new screen part from Fxtec? I've yet to receive mine and have been waiting since 16 March..

@hka I'm still waiting for delivery of the screen replacement, I've just chased this up with support. I am no longer experiencing the original issue of multiple registered touches - it has now evolved into simply being a dead part of the screen, approximately 8mm in height, so I am just working around that (useful to have a keyboard!)