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  1. I know there are a lot of hardware issues @Slion and it's not that which is the problem - it's the insinuation that I'm essentially lying in order to get another display..
  2. So I've now had an email from support which is basically insinuating that the engineers don't believe the video and that some software has been applied to cause the touches from the edge to not respond. This is pretty insulting and not a good look. I will be refitting the replacement display and taking a video of the device to show the light bleed too as that is apparently what is required to convince F(x)tec that the display is faulty. @Erik @Waxberry As a backer for your IndieGoGo campaign and therefore a loyal follower of your company up to this point, I think you need to address this. Frankly, it stinks.
  3. Have tried a restart and also done a factory reset as well (so for now I've installed only the essential apps!) and no luck. Attempted to connect over WiFi and Mobile but to no avail. I've also force stopped the Wireless Update apps to try and get it to start over, no bueno. Is there a way to flash the latest version manually? I could try flashing the original again, not sure if it'd work..
  4. I've had to reinstall the version that Chen posted as part of the flashing back to stock after trying out Ubuntu Touch for a day (it looks promising, but still needs to mature somewhat). Unfortunately now when I check for updates it states that there are no updates available beyond the September 2019 security update, current version: QX1000_EEA_05500.19Q401_20191111-1505 Anybody with any ideas on how to update to the latest version?
  5. Just to add as well - I've also got light bleed around all four edges which I noticed last night once it was dark. Definitely going to be requesting another replacement, and going to put the original back on for now as it's more useable.. See attached video for a demonstration of the "dead" zones with new display. 20200613_115821.mp4
  6. OK so I've replaced the screen - thanks @pistikem for the references. I did film it but not sure it's worth uploading as the guides above are of much better quality. Unfortunately, it appears the screen I've been sent has problems. While it's solved my initial issue, I've now got two "dead" zones running down each edge of the display, left and right. The reason I use the quotations is that it registers touch if I drag out from the middle of the display, but doesn't register a direct touch or dragging in from the edge of the display, which is most peculiar. I replaced it again with the original just to make sure that I hadn't done something wrong, got the same original issue. Then replaced again with the new screen, and got this edge touch issue again - so nothing to do with the way I'm installing it I believe. I think I'm going to have to request another screen, which is very frustrating given the length of time to receive this one..
  7. Just to update everyone - I have received a new screen through the post this morning. When I get a chance I will attempt to replace it and video it for reference.
  8. @pistikem could you confirm when you requested a new screen part from Fxtec? I've yet to receive mine and have been waiting since 16 March..
  9. @hka I'm still waiting for delivery of the screen replacement, I've just chased this up with support. I am no longer experiencing the original issue of multiple registered touches - it has now evolved into simply being a dead part of the screen, approximately 8mm in height, so I am just working around that (useful to have a keyboard!)
  10. @ahunter a very similar problem to the one I am experiencing - although initially mine was causing multiple inputs it is now simply a dead part of the digitizer around 8mm in height - see Digitizer Input Without Touch - Bug Reports - F(x)tec Community (not sure how to quote a topic..) I've also been in contact with support about a replacement but this was some weeks ago, they provided a rough date but based on previous experience I'm not holding my breath, particularly given the current situation. If you could keep this thread updated when you get any confirmation of the replacement being shipped that'd be great, and I'll likewise do the same.
  11. It is definitely persistent so I've contacted support, they will be sending out a replacement screen with instructions on how to replace it. I had the option of sending it the phone off to a centre in London but decided I'd give it a go myself instead (I like a little tinkering). Will update this post when it's replaced to advise on the outcome.
  12. Thanks @david @[email protected] did you get your issue resolved?
  13. OK, so not sure if this is actually a bug or not, but need to see if anybody else is experiencing this issue. Note: my device has never been dropped, and this behaviour started yesterday evening. Multiple reboots have not resolved the issue. Essentially, whenever I'm using my device, it intermittently registers multiple touches along a single line of the digitizer, causing completely unanticipated behaviour which as you can imagine, is very frustrating and makes the device very difficult to use - I even had difficulty recording it! (but I managed). Please see the linked video file, which I recorded. Note I've turned on both the options for seeing touch input (user and developer) to give as much detail as possible. If anybody else is experiencing this or has any ideas as to what is happening, please let me know. Thanks
  14. I understand what you're saying but my previous phone, a Lumia 950, also has an AMOLED display and is far better at producing these deep greys, so it can't just be that.
  15. Has anybody else noticed the poor performance of the display when attempting to display different black levels? I've tried to use this tool https://www.drycreekphoto.com/Learn/Calibration/monitor_black.htm and there's a massive jump from (3,3,3) to (4,4,4). The display is unable to properly show these deep blacks.
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