SHiSH 3 Posted October 19, 2020 Share Posted October 19, 2020 Hello, I wrote to support about screen replacement about a week ago but still no answer. Can someone help me with my issue? Ticket #6975 1 Quote Link to post Share on other sites
Hook 3,017 Posted October 19, 2020 Share Posted October 19, 2020 18 minutes ago, SHiSH said: Hello, I wrote to support about screen replacement about a week ago but still no answer. Can someone help me with my issue? Ticket #6975 This is a user forum. Although @Erik looks in here from time to time, this forum is not an effective way to communicate with F(x) Tec. A week is not a long time not to hear from support. They are a very small operation. Hold off a while longer-- sending a new email now may just reset your place in the help queue. 2 Quote Link to post Share on other sites
SHiSH 3 Posted October 21, 2020 Author Share Posted October 21, 2020 I have created this topic because I still haven't received reply after waiting for a week. It's just simple screen replacement order and I don't get why it takes so long 1 Quote Link to post Share on other sites
VaZso 1,998 Posted October 21, 2020 Share Posted October 21, 2020 24 minutes ago, SHiSH said: I have created this topic because I still haven't received reply after waiting for a week. It's just simple screen replacement order and I don't get why it takes so long I hope you will receive a reply soon but take attention of not sending them further e-mails as it would put you back to the end of the queue. What kind of crack you have? Is it a user error like dropping the phone? I think guarantee-related repairs are prioritized but it should not related to the response time of support. Anyway, if it is an issue not covered by warranty, it may be faster to order a replacement screen (only screen, not with assembly) from Aliexpress (made for Elephone U Pro) and bring it to a good repair shop for replacement... 1 1 Quote Link to post Share on other sites
SHiSH 3 Posted October 21, 2020 Author Share Posted October 21, 2020 I dropped it 😅 Just need replacement, I want assembly it will be easy to replace it 1 Quote Link to post Share on other sites
VaZso 1,998 Posted October 21, 2020 Share Posted October 21, 2020 6 minutes ago, SHiSH said: I dropped it 😅 Just need replacement, I want assembly it will be easy to replace it It is still easier to buy a 3rd-party display and replace it by experienced repair personnel. It is a bit more complicated to change only the screen but it should be easy for experienced personnel. So if the display frame is in a relatively good condition, it may be a better (much faster) choice. The assembly can only be supplied by F(x)tec and the question is the availability. If I remember well, it costs around 150 GBP. 4 Quote Link to post Share on other sites
DieBruine 397 Posted October 27, 2020 Share Posted October 27, 2020 Did you receive an answer yet SHiSH? My phone is still @ FxTec and I am still waiting on an answer/RMA for a second device lying here. My son for one gave up on FxTec. First his screen crapped out, now his camera. Still waiting for a response (6 business days ago) what to do with the phone. Yeah send it back, but not without an RMA. Which is why I'm curious if you're also still waiting. 1 2 Quote Link to post Share on other sites
JoseJX 3 Posted November 7, 2020 Share Posted November 7, 2020 For what it's worth, I was told in September that there were no screens available, but to check back later to see if they had them in and that they expected them by mid October. I asked again on October 13th, but was told that they still didn't have any, without an expected new arrival date. I then asked again 2 weeks ago, but I haven't gotten any response. I did also try ordering a replacement screen in August from AliExpress, but the order never left China and I was refunded. I haven't been able to use my phone since August and have been using a cheap replacement in the mean time. The screen crack was my fault, my 2 year old son tossed my phone, I'm totally fine paying for a replacement, it just seems that there's none available. I'd be fine with it if they at least had a date I could expect a replacement, but it's been radio silence. 1 1 Quote Link to post Share on other sites
EvilDragon 164 Posted November 7, 2020 Share Posted November 7, 2020 Hm, this is becoming a bit of a problem it seems. I have 15 replacement screens here, from two different china distributors. They work - but don't react to taps on the curved edges, which is very weird. An earlier sample I got from China worked fine - so I guess the hardware has been changed. The weird thing is: Only taps are affected. If you touch the screen at the edge, it will show no reaction. But if you touch it in the middle and slide to the edge, the edges work fine and accurately (can be tested with the developer settings in Android). I wonder how this can be... could it be they need a slightly updated touchscreen driver? It doesn't seem like hardware... or could it? 1 Quote Link to post Share on other sites
_DW_ 628 Posted November 7, 2020 Share Posted November 7, 2020 4 hours ago, EvilDragon said: The weird thing is: Only taps are affected. If you touch the screen at the edge, it will show no reaction. But if you touch it in the middle and slide to the edge, the edges work fine and accurately (can be tested with the developer settings in Android). I wonder how this can be... could it be they need a slightly updated touchscreen driver? I would say that is desirable behavior! 😄 I would guess it is driver related and its been changed. Maybe someone can confirm on stock? I no longer have it installed. 1 Quote Link to post Share on other sites
FlyingAntero 869 Posted November 7, 2020 Share Posted November 7, 2020 6 hours ago, EvilDragon said: Hm, this is becoming a bit of a problem it seems. I have 15 replacement screens here, from two different china distributors. They work - but don't react to taps on the curved edges, which is very weird. An earlier sample I got from China worked fine - so I guess the hardware has been changed. The weird thing is: Only taps are affected. If you touch the screen at the edge, it will show no reaction. But if you touch it in the middle and slide to the edge, the edges work fine and accurately (can be tested with the developer settings in Android). I wonder how this can be... could it be they need a slightly updated touchscreen driver? It doesn't seem like hardware... or could it? According to other reports at "Ghost touches and unresponsive area on lower screen" thread the issue can be fixed by reflashing the stock firmware. It is some kind of driver issue. See the posts below. On 9/17/2020 at 6:25 PM, hka said: Yeah, they told me it was a driver issue and said that I could send it to them to get it fixed, or they could send instructions so I could fix it myself (with a warning that it would take about 2 hours to perform the fix). I asked them to send instructions (which they did) but never got around to following them, and after the latest OTA update the issue magically was gone. So either write to support, or try to just reflash the stock image I guess. On 9/22/2020 at 4:12 AM, benoitjeffrey said: I got trough the support instructions, i'm not new to the ADB, root, flashing and custom things but those instruction wasn't an easy one BUT! it all ended with a complete working touch screen without replacing it again so i'm pretty happy with all this thanks 1 Quote Link to post Share on other sites
benoitjeffrey 66 Posted November 7, 2020 Share Posted November 7, 2020 I had the exactly same problem after replacing my screen, this is a driver issue, just ask fxtec support they will send you the links and the guide how to do it, they won't tell you but this include a complete factory reset so don't forget to backup your things 1 Quote Link to post Share on other sites
EvilDragon 164 Posted November 10, 2020 Share Posted November 10, 2020 Oh, interesting information. I'm on LineageOS, so I'll ask if there's a way to fix this without a full reflash by just updating the driver. What's interesting is that I have multiple screens here. Some work without any issues - and some have exactly that issue. With the same OS. So it seems there's a different model and they updated the driver later on... hmm.. Thanks for the information :) Quote Link to post Share on other sites
EvilDragon 164 Posted November 10, 2020 Share Posted November 10, 2020 On 11/7/2020 at 7:38 PM, benoitjeffrey said: I had the exactly same problem after replacing my screen, this is a driver issue, just ask fxtec support they will send you the links and the guide how to do it, they won't tell you but this include a complete factory reset so don't forget to backup your things Do you happen to have the links / information available somewhere? I'm not sure how fast the team does reply these days :) On 11/7/2020 at 2:53 PM, _DW_ said: I would say that is desirable behavior! 😄 I would guess it is driver related and its been changed. Maybe someone can confirm on stock? I no longer have it installed. Haha, I know what you mean 😄 I would agree (and love the margin function on Lineage), however, the margin is WAY too much here, about 7 - 9mm margin. I can't even properly use the WhatsApp record button anymore 😉 Quote Link to post Share on other sites
_DW_ 628 Posted November 10, 2020 Share Posted November 10, 2020 (edited) 19 hours ago, EvilDragon said: What's interesting is that I have multiple screens here. Some work without any issues - and some have exactly that issue. With the same OS. So it seems there's a different model and they updated the driver later on... hmm.. does the screen have any model or revision numbers on it? (its sometime on the circuit board) Edited November 10, 2020 by _DW_ Quote Link to post Share on other sites
EvilDragon 164 Posted November 11, 2020 Share Posted November 11, 2020 6 hours ago, _DW_ said: does the screen have any model or revision numbers on it? (its sometime on the circuit board) Unfortunately not. They look exactly the same, the silk on the PCBs is also the same. They have different batch codes on them, but that's pretty normal. Quote Link to post Share on other sites
benoitjeffrey 66 Posted November 11, 2020 Share Posted November 11, 2020 On 11/9/2020 at 7:12 PM, EvilDragon said: Oh, interesting information. I'm on LineageOS, so I'll ask if there's a way to fix this without a full reflash by just updating the driver. What's interesting is that I have multiple screens here. Some work without any issues - and some have exactly that issue. With the same OS. So it seems there's a different model and they updated the driver later on... hmm.. Thanks for the information :) I had a 24h wait for a complete reply on how to do it at mid september, I don't think it got much worst actually. I don't think you'll be able to do the driver update without a full reflash because they use a debug OS for this to work. 1 Quote Link to post Share on other sites
EvilDragon 164 Posted November 11, 2020 Share Posted November 11, 2020 6 hours ago, benoitjeffrey said: I had a 24h wait for a complete reply on how to do it at mid september, I don't think it got much worst actually. I don't think you'll be able to do the driver update without a full reflash because they use a debug OS for this to work. Well, I did send them my email over a week ago 😄 So yeah... not that fast 😕 But thanks, I'll try the support section as well. 1 Quote Link to post Share on other sites
Bengelator 5 Posted November 12, 2020 Share Posted November 12, 2020 (edited) I replaced mine with: https://de.aliexpress.com/item/4000523673519.html?mb=D9NGx35N67Qw8yz&srcSns=Copy&tid=white_backgroup_101&tt=sns_Copy&image=Hfc63578c13284fe78f900be394299acfN.jpg&spreadType=socialShare&aff_platform=default&sk=_d8cjaSP&aff_trace_key=acaa005ffb644b6b845f84bc5a28b1c0-1600037785550-07177-_d8cjaSP&businessType=ProductDetail&templateId=white_backgroup_101&title=€+46%2C92+|+AiBaoQi+New+Original+5.99+inch+Touch+Screen%2B2160X1080+LCD+Display%2BFrame+Assembly+Replacement+For+Elephone+U+Pro+model+phone&platform=AE&terminal_id=77dfd8a578ad4ef8a406512a2020278c it took me 3 Hours to replace as im completly inexpirienced but it works just fine im happy with it PS: order the one without Frame. The Frame is for the Elefon U Pro and does not fit. But the Screen fits 🙂 Edited November 12, 2020 by Bengelator 3 Quote Link to post Share on other sites
Laska 41 Posted December 5, 2020 Share Posted December 5, 2020 What do you guys think about this one: https://www.ebay.com/itm/Original-Touch-Screen-LCD-Display-Assembly-Replacement-For-Elephone-U-U-Pro/123966841906?hash=item1cdcffe432%3Ag%3ASIgAAOSw1wZdbRc8&LH_BIN=1 What do you think about quality? Is is as good as the original one? Quote Link to post Share on other sites
Hook 3,017 Posted December 5, 2020 Share Posted December 5, 2020 (edited) 3 hours ago, Laska said: What do you guys think about this one: https://www.ebay.com/itm/Original-Touch-Screen-LCD-Display-Assembly-Replacement-For-Elephone-U-U-Pro/123966841906?hash=item1cdcffe432%3Ag%3ASIgAAOSw1wZdbRc8&LH_BIN=1 What do you think about quality? Is is as good as the original one? It's the same one offered a bit cheaper on Aliexpress. Both are coming from China, so who knows which is faster. https://www.aliexpress.com/item/32883429991.html Edited December 5, 2020 by Hook 1 Quote Link to post Share on other sites
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