Erik

Hi everyone, As you might be aware we are planning to introduce a Scandinavian layout for use in Finland, Sweden, Norway and Denmark. Please be aware that we don't currently have information on when the Scandinavian layout is coming. We know that it will take at least 3 months after the first Pro1 device ships for us to enter talks with the factory on a third variation - Scandinavian, in addition to QWERTY and QWERTZ. Meanwhile, we'd like to get your feedback and suggestions to help complete the layout before we can look into manufacturing it at a later point in time. Based on existing o

Ouch, that a very bad information. I hoped that these yellow arrow would be like AltGr keys but on both sides to make it comfortable. My old physical keyboard phone had a key that after pressing activated AltGr for next pressed character and it was quite good, didn’t slow down writing. Having to hold a key was a reason for me to not use special characters at all on Android because it drastically slows down the writing, especially on words that have many special characters. Will it be possible to remap somehow these yellow arrow keys without rooting the device? The combination option for

Hi all, Now, this is just a feature I've been pushing internally - it's likely coming but it's not confirmed yet. When you hold a key like O (and many others), a slim horizontal bar at the bottom of the screen (on the screen edge and right on top of the physical keys) will popup showing the accent characters corresponding to the letter in question. With this implementation, users will be able to type in most European / Scandinavian languages with only one physical layout - standard QWERTY. To my knowledge, this exists within the Android firmware by default, so we just need to config

I have now been updated that spare parts will be available at a later point in time after launch. This, of course, is in addition to the default repair option which we have with our authorised service providers. Established service providers are a requirement by most carrier networks and retailers before they can stock products of new smartphone manufacturers. We will know more about this and available parts after launch. Likely, these will only be purchasable upon request through our Helpdesk. I have, however, been assured that service parts are definitely going to be available :). P

I think some of us hoped FxTec was a little different than ‘any major phone manufacturer’ and WOULD openly sell service parts to the general public. Unfortunately, Craig, this will require an entirely different process - part stocking and supply to be put in place. While the general user would very much prefer a worry-free, simple "ship and return" repair option - which is also the standard within the industry. As we are a newly established manufacturer, it is important for us to provide efficacious, reliable and quick service, to ensure the long term support and sustainability of our produ

That is not what I fear of, I am sure it will have high standards. My problem is, where are these repair guys? Will there be a repair location in Switzerland? Probably not. So what does it mean to me, do I need to send that stuff back over the border? What about taxes and postal prices? Are you gonna handle that? This is not something our users should generally be worried about. We use a repair service organisation called SBE, which works with brands such as Sony, LG, BT, Telefonica, Samsung etc. The service process is designed to be as simple and pain-free as it can possibly get. Ultima

What about out-of-warranty repairs for those who incist on doing stuff themselves or simply have no more warranty? It’d be sad if we could not buy parts separately and have to scavenge them from donor phones as with Apple. In either case tutoring is not a responsibility F(x)tec has, if we attempt repairing it ourselves the responsibility is fully on us, this is how it is for all other brands. And if it’s popular enough the parts will end up on Aliexpress somehow either way, probably more profit for F(x)tec if they are providing. As mentioned above, service options will be available even aft

He could mean that different TYPES of keyboards are not interchangeable, that is that US and German can not just be interchanged on the same device. Would be odd though. Or he could mean that they are not USER-intechangeable (That is: it would break warranty), and from his next post I assume that was what he meant. Personally I would still like to have a few keyboards as spares, warranty or not…. Yes, the device is highly modular, however, parts will only be available to our authorised service locations, which are trained to do repairs for the Pro1. A repair will only be authorised if th

Hi everyone, This is a brief notice to let you know about the upcoming maintenance tonight. We will take our website down between 2 am to 8 am 20/08/2019 (UK time) to perform some important changes. The website, orders and the forum will be unavailable during that time. This doesn't affect any existing orders, and no action is required from your side. As always, thanks for your patience and support. Erik & Team

Uh that sounds like a nasty blow. Could you elaborate a bit on that? While technically the keys can be changed, that would only be done by our service locations. It would be a logistics, operational and potentially service catastrophe to manage separate user-based service parts. Historically all leading manufacturers avoid doing this due the reasons above. We're setting up multiple service locations for convenient and simple warranty repairs. They'll be professionally trained to provide service for the Pro1. As with most backlit keyboards however, the letters on the keycaps aren't p

We don't currently have a definitive answer if the Scandinavian layout is coming, as our factory has a minimum requirement for the order quantity which we must meet. We will know more as we monitor the demand for this layout in the upcoming weeks. The price will remain the same for any pre-order which was placed until now - regardless if it's paid or not. The price will only change for orders that are placed after the upcoming price increase. Should anyone have concerns on their unpaid pre-order pricing and future probability of the Scandinavian layout, it is best to contact our suppor

Now I’m REALLY getting confused…. Does this mean that the reply sent August 9 countering a previous statement that it was cancelled was wrong (too)???? In the letter from this post it clearly says “…once that is available” and not e.g. “…if that will be available” (my emphasizing) It even gave some indication of a time frame… Could you please double check what is right and what is wrong? . Indeed, that is what we're planning, Eske. However, as mentioned several times, a "plan" does not reflect a schedule or a guarantee. This is still very much a subject to the d

To clarify this, since it has a lot of discussions. People which have preordered but not paid because they are waiting on the scandi layout (just an example) will pay which price? How long is the preorder valid without paying? The price will remain the same for anyone who has a pre-order. While we don't yet know if we're going to have a Scandinavian layout, as that requires a certain level of demand to be reached, should that happen and a user has an unpaid pre-order, they will be able to keep their original price. Erik

Hi Erik, Thanks for this reply. I’ve already used the PayPal method a couple of weeks ago when it was still up. Further up in this thread there is mention of there being problems with PayPal regulations on pre-orders. Does this mean it will cause a problem for the order? Or will my order go through normally? Processing is the default status for all paid orders, which are waiting to be processed/shipped by F(x)tec. Once a pre-order is paid, the pre-order is complete, and to our shopping system, it becomes an "order" which is then pending to be processed. It will only be marked

The same problem for me. Unfortunately no easy way to buy a >€500 prepaid card in my country neither :-( I would really like an alternative payment method We're still working to get PayPal back up. In the meantime, we are now accepting bank transfers for customers who don't have a credit card or have issues paying with one. Please email info@fxtec.com with your existing order number, and we will provide you with our payment details. Erik

Hi, This has been brought to my attention as this is certainly not how our sales system is setup. I have checked your order, and I can confirm there is no VAT charge applied to it. Your order is completely VAT free. As for the state tax, we're importing the Pro1 to the US and later shipping it to you from a US fulfilment centre. We don't ship from a different country, so there will be no additional import fees on your side. The price that is listed on your order is the final price including shipping and the state tax for goods sold. If you have any further concerns, please contact us

Hi, There is currently no time limit to complete the payment. You can pay the invoice anytime you can. However, please be aware that this may affect shipping times, although not significantly. For future support requests, please contact our customer support at https://www.fxtec.com/contact/ - that is the quickest way to reach us. Erik

Sorry to hear there's payment issues. Please ensure the name on your card matches the name you have set on your F(x)tec profile. For example, if the name on your card is "J DOE", you should set the name on your profile as "J DOE". This seems to be happening to a very limited number of cards with this special protection enabled. Erik

Correct. Indiegogo orders will receive priority shipping. As those are a relatively small number, this will not affect shipping times for our early Pro1 pre-orders who don't have the IG compensation deal. IG deals, alongside other, non-Indiegogo orders that were paid first will be shipped together. Erik

The beta testers have been pre-selected. We're waiting on the legal documentation / NDA to be prepared by our lawyer before we contact the chosen ones :). This is expected to happen in a week. Erik

It would appear that the scheduled maintenance wasn’t to migrate to new forum software; everything is still the same. When we migrate, I’m quite sure you’ll notice it… The maintenance was to prepare our backend for the Pro1's payment accepting stage, bringing us one step closer to launch. The new forum, to my knowledge, is already being set up and it should be ready for use in a matter of days. Erik

That is correct. As we're now approaching the mass production stage of the Pro1, shipping is expected to start by mid-September. Depending on your pre-order number, the Pro1 should arrive at your doors before October.

That is correct. Indiegogo Livermorium backers will receive priority. However, due to the relatively small number of IG issued promotions, this will not affect the shipping time for our early Pro1 pre-orders. Erik

Hi, Today's maintenance is over and we're accepting pre-orders once again. Please be aware that the website is expected to be brought down tomorrow (30/07/19) for additional backend work in preparations for the Pro1's launch. Thanks for your patience. Erik & Team

LATEST (29/07/2019): ============== Hi, Today's maintenance is over and we're accepting pre-orders once again. Please be aware that the website is expected to be brought down tomorrow, the 30th of July, for additional backend work in preparations for the Pro1's launch. Thanks for your patience. Erik & Team ============== Hello everyone, This is just a brief notice about our planned website maintenance on Monday, the 29th of July. The website, pre-orders and the forum will be temporarily unavailable whilst we get our backend ready for the next stage - preparing t