Erik

Brief Christmas update. A small batch is shipping out this Friday, if UPS keeps its promises. It was meant to arrive today, but our staff availability is limited in the UK right now. No stock assignment letters for this one, as we are shipping them a little differently to avoid extra delays. Some of you will have tracking info on Friday. The big batch which should make a lot of you happy is expected to leave the factory in the 1st week of January, which is also when we expect you’ll have the tracking details. We would like to thank everyone for their patience. Merry

As someone who never had a keyboard smartphone before the Pro1, I would say it very much matters what you are used to. The QWERTY layout on the Pro1 might be shifted a bit, but it’s nothing different to simply getting a new keyboard for your PC. There always will be a learning curve. I find the Pro1’s keyboard much more functional than the compared devices above, particularly for the spacing on the Pro1 keyboard. Give it a week, and you’ll see how much faster and accurate you are, especially in the technical tasks such as using terminal. I will not accept disputes on this subject at all,

It’s typically within 24 hours, but it’s the busiest time of the year for everyone.

The community is for use by the community - it is unstaffed and it’s ran by the community. I am here out of personal interest only. We keep speech as free as possible. On a side note, we have a perfectly fine help desk where everyone gets timely and personal answers. The community forums are not a place to reach out to us, or to request official help, even though the forums are under our domain. We mostly monitor it without intervention, unless if something is terribly wrong.

I am now going to close this thread as there is no point in bumping it additionally. Click the link below for my explanation.

That's not true. A partner retailer in Switzerland expected stock by the end of this month as everyone else did, but they're not getting stock until the end of January - again, like everyone else. They have been accepting pre-orders, but they are not shipping anything until general availability by the end of January. Given the previous misinformation, we completely understand, and in a way, expect your doubts about your orders, and us in general. However, as mentioned before, retailers such as Clove and Dragonbox have been in discussions with us since MWC before any of the pre-orders

Everything is up to date for the last 24 hours right now as far as I know. If you have a ticket that's been open for less than 24 hours or just under, it will probably be answered in the next working day - tomorrow.

The team is going through them all, we are not ignoring anyone. Please be aware that replying to unanswered tickets will bump it to the end of the queue. That's how all help desks work from the back end, including the one we use - Zendesk. If you keep replying periodically without us having had a chance to check it, we will never get the message. Give it some time without replying and we'll get to your request. This is implemented to keep it fair for everyone - queries are answered from the oldest to the newest. A reply to a ticket, whether it's ours or yours, qualifies as an update, therefore

Very small batch shipping to the UK this week, and a large one covering 3/10ths of the full number will be in transit next week.

We want to explain why a very small number of retailers have the Pro1. Firstly, they have approached us since we first announced Pro1 at MWC in Feb and we've been in discussions with them since. They have also promised to help with success of the Pro1 in the market place which is important for us. We have only given them a much smaller number of units than they asked for because of all the customer pre-orders. Our pre-orders are our most important customers. For us to be a strong company for you, we also have to build a sustainable business and if we turned those retailers away we would h

Please make sure that the "show virtual keyboard option" is off.

I know some orders were shipped to EU today, with more to follow on Monday. Let’s see if it included anyone on the forums 🙂

Well, they are probably going to be off for the Chinese New Year, but we hope to have most, if not all devices made by then.

I am not posting this in the main news thread as this is a relatively tiny update. EU stock arrived in the warehouse today. We are just waiting on the warehouse to ship them out now. Tracking will be sent any minute today, or on Monday if the warehouse is too busy. I am not sure what's happening with the new stock assigned letters, but we know stock is on the move regardless of this. In the worst case newly assigned orders will be shipped pretty much immediately after they are assigned. Liangchen is back in the factory and he's inspecting the freshly made units and components pe

As far as I know it's on the move, we just haven't sent the stock assignment emails yet. I am checking with Liangchen who is China right now to see if there's a change.

Scheduled for arrival in our UK warehouse tomorrow, but the team in the warehouse will probably take an additional 12 or so hours to book the stock in and then ship it out. It's moving!

Not in Europe yet, but still in transit to us with Fedex. Could be tomorrow, but could also take until Friday :). A little bit behind schedule, but really it's not major this time. At least it's not stuck like the 1st US batch. Edit: It is actually in Europe, UK arriving in the warehouse tomorrow.

Hi everyone, A brief, honest informal update as promised. The US/APAC shipment from the 2nd batch has now been fulfilled, and some of you should have already been contacted by your couriers to confirm your delivery date. In the meantime, the 1st US batch is still stuck somewhere in a US customs office sorting hub awaiting to be shipped back to our main warehouse in Hong Kong. Customers from the 2nd US batch will be contacted by FedEx for their customs payment, as we have now decided to ship devices directly from Hong Kong in an effort to save time and avoid further foreign importer c

I was late with the update yesterday, we've been quite busy lately :). I am noting your questions, and I'll make an informal update on the news thread today.

If we are pessimistic, yes. We've had 2 batches shipped already, and the 3rd one is on the way.

Some will, but I can't confirm that on an individual basis, there may or may not be a lot of people in the queue before you. Each batch now covers between 1-2/10ths of all pre-orders. This might disappoint some, and we understand this given how much all of you had to wait for the device, but the bigger picture is positive - we are producing and shipping devices a lot more frequently now that we addressed production and logistics related issues that were slowing us down.

We are now having batches leaving the factory every week, another one is expected to be in transit between the warehouses by the end of this week, so technically another batch of "stock assigned" letters should be going out early next week. I will provide more detailed info on this today once I get some time :).

Tracking details were emailed to our APAC and US/CA customers to those with stock assigned letters. The EU stock is in transit with a courier to our EU warehouse right now. I will write an update on the news thread later today when I get a chance.

I am no expert in logistics, but the US has specific requirements when a foreign importer as ourselves imports a mass shipment into a US warehouse for general sale. It's not as simple as sending something with Fedex and it landing at your door the next day. Not when we haven't traded in the US before. I will try to get a response from one of our directors in charge of US logistics. The issue has been resolved already for our new batches.