Jump to content

[Poll] Have You had any hardware issues with Your Pro1?


Have You had hardware problems with Your Pro1?  

43 members have voted

  1. 1. Have You had hardware problems with Your Pro1?

    • Yes, permanent
      12
    • Yes, temporary
      4
    • No
      26
    • Not sure
      1


Recommended Posts

Posted (edited)

Hi,

the purpose here is to "track" the amount of devices having factory hardware issues.

If You've had:

-problem with hardware buttons,

-problem with hinge,

-problem with hall sensor,

-problem with fingerprint reader (not working at all, working by itself etc. - not talking here about it's accuracy),

-broken USB or headphone jack (caused by normal using),

-any other hardware, definitely non-software related problems

Then select "Yes" (permanent or temporary, depending on the nature of Your problem).

If You've had:

-problems with fingerprint reader accuracy,

-problems with platform stability,

-cracked screen,

-other software related problems or hardware issues caused by physical damage,

-no hardware problems,

Then select "no".

If You don't know whether Your problem is caused by software or hardware, select "Not sure".

Edited by anonim001
  • Like 1
Link to post
Share on other sites

My unit came with damaged keys, really minor except for the V key missing the top right corner. Overall not quite as bad as having the unit get lost in transit when sending back afterwards.
Does that count as permanent?

  • Sad 2
Link to post
Share on other sites

Few things:

  • Volume up button was sometimes not working. It seems to have fixed itself overtime though.
  • The lower edge of the landscape screen is supposed to rest on two rubber pads once opened. In my case it only connects to one suggesting the assembly is not perfect. I'm guessing this is also causing some minor rattling when tapping certain parts of the screen both while closed or opened.
  • When tightly closed with the screen unlocked, typically in your jeans, it keeps sending the letter 'C' as input. That's both hardware and software defect.

None of those are show stoppers to me so I'm still very happy with that product. However there is indeed room for improvements.

Link to post
Share on other sites
1 hour ago, Wasmachineman_NL said:

Play in the hinge and a stuck pixel in my display. Riding out this NCOV shit before sending it back.

 

That bad? Stuck pixel would be a tough blow for me too. When did you get yours?

Link to post
Share on other sites
Posted (edited)

Another one bites the dust...

So my Pro1 just died on me. Well, the OLED-screen died on me. I was just minding my business browsing the interweb when the screen died on me. For a moment I tought it was the screensaver. But, it won't turn back on. And I'm sure it's just the screen. Flashlight/LED is always configured as the first option in the pull down menu on my phones. I am able to switch the LED on and off. Also able to pick-up/answer a call with swipes. That took a few tries though.

So, after four months of intensive use I hit a snag. And to be honest, I am quite curious as to how much this joke is gonna cost me.

By the way, can anybody tell me how to turn it off and or wipe the thing without access to the screen?

 

Volume down + power turns it off. Able to reboot. Shame I can't activate file transfer 😞 

Edited by DieBruine
  • Sad 3
Link to post
Share on other sites
2 hours ago, DieBruine said:

By the way, can anybody tell me how to turn it off and or wipe the thing without access to the screen?

Volume down + power turns it off. Able to reboot. Shame I can't activate file transfer 😞 

You can connect the phone to a monitor and connect a USB mouse using a device like this.
It works well using my Pro1.

As of screen, maybe you need a new screen or if you are a bit luckier, maybe screen's cable has detached somehow.

I suggest you to contact F(x)tec for assistance.

  • Like 1
  • Thanks 1
Link to post
Share on other sites
7 minutes ago, VaZso said:

You can connect the phone to a monitor and connect a USB mouse using a device like this.
It works well using my Pro1.

Good point, it should also work without adapter if you have a monitor that supports USB-C.

  • Thanks 1
Link to post
Share on other sites

I contacted FxTec support prior to my post, so now I wait. I could easily take it apart, but waiting for support. Don't want to void warranty if I can count on that. 
Otherwise, anyone have success replacing the screen with what was it Elephone U?

This month is going really great. Last week I wrecked my Duex Pro. Two days later forgot my power supply for my USB-C dock. And now this.
I don't think the Pro1 could power the Duex. But I will try it. I ordered a new one scheduled for delivery on Thursday. 
As for my dock, I'm hoping someone finds my power supply and reports back to me. But that could take  a couple of days to weeks. And I wasn't planning on ordering one soon. But, now I might have to. I will ask around who of my friends has a monitor with USB-C input.

Thnx for the suggestions. And I will keep you posted.

Link to post
Share on other sites

regarding hardware issues : i am experiencing trouble with the screen digitizer (see an earlier quote of mine and others' too) and then with that infamous fingerprint reader, again as others...  the fingerprint scanner and the associated software work essentially at random, i have no clue how to improve hit rate...

otherwise i am more than happy with the Pro1 - but i am at the same eagerly awaiting an OS update too !

Link to post
Share on other sites
Posted (edited)
1 hour ago, DieBruine said:

Otherwise, anyone have success replacing the screen with what was it Elephone U?

Yes, see it in the following thread:

 

Edited by VaZso
  • Like 1
  • Thanks 1
Link to post
Share on other sites
Posted (edited)

Thanks! Now the question becomes do I order the screen to save time, seeing I'm still waiting for three phones. Or do I wait and hope FxTec replaces the screen under warranty within a reasonable amount of time 😴.

145 orders, 4 complaints of lines after a period. If not under warranty, I'm hoping FxTec will offer spare parts you can trust.

Edited by DieBruine
Link to post
Share on other sites
2 minutes ago, DieBruine said:

Thanks! Now the question becomes do I order the screen to save time, seeing I'm still waiting for three phones. Or do I wait and hope FxTec replaces the screen under warranty within a reasonable amount of time 😴.

I think at first ask them about the available options then (after their reply) you may decide how to go further.

  • Like 2
Link to post
Share on other sites
On 5/12/2020 at 8:50 PM, DieBruine said:

Thanks! Now the question becomes do I order the screen to save time, seeing I'm still waiting for three phones. Or do I wait and hope FxTec replaces the screen under warranty within a reasonable amount of time 😴.

145 orders, 4 complaints of lines after a period. If not under warranty, I'm hoping FxTec will offer spare parts you can trust.

Why would you try to replace the screen yourself if it's under warranty? 😕

Link to post
Share on other sites
  • 4 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...

Important Information

Terms