NAA 0 Posted March 15 Share Posted March 15 For two months I have canceled an order, and I am still waiting to get my money back. I have sent many emails, but nothing happened yet. So how long one should wait for such a request to be processed ? 3 Quote Link to post Share on other sites
steff 35 Posted March 15 Share Posted March 15 22 minutes ago, NAA said: For two months I have canceled an order, and I am still waiting to get my money back. I have sent many emails, but nothing happened yet. So how long one should wait for such a request to be processed ? Sorry to hear that. Maybe this gives some realistic information: 3 Quote Link to post Share on other sites
sequestris 679 Posted April 1 Share Posted April 1 They don't have the money. File a claim through your bank or credit card company On 3/15/2023 at 8:27 AM, NAA said: For two months I have canceled an order, and I am still waiting to get my money back. I have sent many emails, but nothing happened yet. So how long one should wait for such a request to be processed ? 1 Quote Link to post Share on other sites
cash 10 Posted May 2 Share Posted May 2 I sent the phone back as it had a faulty key. They declined my request for a refund, but now have also not sent out a replacement phone. It has been a few months now 2 Quote Link to post Share on other sites
biafra 0 Posted May 5 Share Posted May 5 (edited) On 3/15/2023 at 2:27 PM, NAA said: For two months I have canceled an order, and I am still waiting to get my money back. I have sent many emails, but nothing happened yet. So how long one should wait for such a request to be processed ? How did you cancel your order? I am looking for a way on the web site. Regards, Dirk Edited May 5 by biafra Quote Link to post Share on other sites
zundappchef 65 Posted May 10 Share Posted May 10 On 5/2/2023 at 3:53 PM, cash said: I sent the phone back as it had a faulty key. They declined my request for a refund, but now have also not sent out a replacement phone. It has been a few months now here use this https://eur-lex.europa.eu/legal-content/en/ALL/?uri=CELEX:31999L0044 its still valid , but the main rights are here and have been reconsolidated https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32019L0771 Its the European right to a proper product In the European Union, consumers have the right to receive products that meet certain safety and quality standards. This framework for product safety applies to all consumer products sold in the EU, regardless of their origin, and includes regulations for labeling, packaging, and instructions for use, as well as requirements for the materials used and their manufacturing processes. Similarly, in the United States, there is a legal framework known as the "lemon law," which aims to protect consumers who have purchased products that are faulty or defective. While the specific details of the lemon law may vary by state and product type, it generally provides consumers with the right to return defective products for a refund, repair, or replacement. If a product is found to be faulty or defective in the EU, consumers have the right to return it and receive a refund or replacement, as well as seek legal recourse if necessary. In some cases, such as when dealing with a company located outside of the EU, consumers may need to assert their rights and provide evidence of the applicable regulations to ensure that they are honored. It is worth noting that the specifics of consumer rights and protections may vary depending on the product and circumstances involved. For example, when contributing to crowdfunding campaigns such as on Indiegogo, consumers should carefully review the terms and conditions of their contributions to understand what, if any, warranties or protections may be provided. Hope its helps ( i totally used chat gpt to make this look more professional😂 ) 1 Quote Link to post Share on other sites
Duke 0 Posted May 10 Share Posted May 10 I did my order one end a half year ago. I got no phone and one year ago i aked for my mony back and canceled my order. In both cases nothing happened. probably is the Shop fake. Regardes Rudi Quote Link to post Share on other sites
sequestris 679 Posted May 19 Share Posted May 19 I did a credit card claim - even though it had been 2 years. I was fully refunded including shipping. You're not going to get a refund from fxtec so you need to be more creative to get your money back. Also I am in the US Quote Link to post Share on other sites
Adrienspawn 118 Posted May 24 Share Posted May 24 On 5/19/2023 at 3:40 PM, sequestris said: I did a credit card claim - even though it had been 2 years. I was fully refunded including shipping. You're not going to get a refund from fxtec so you need to be more creative to get your money back. Also I am in the US That's so bad. Being based out of London gave it a lot more credibility than out of China. Quote Link to post Share on other sites
sequestris 679 Posted May 24 Share Posted May 24 7 hours ago, Adrienspawn said: That's so bad. Being based out of London gave it a lot more credibility than out of China. It is what it is. Still love my Pro 1 to death and would get one for my hubby, but based on all the feedback, I don't even want a Pro1x anymore. Quote Link to post Share on other sites
sequestris 679 Posted yesterday at 01:21 AM Share Posted yesterday at 01:21 AM Funny 🤣 Quote Link to post Share on other sites
brunoais 298 Posted 15 hours ago Share Posted 15 hours ago Is that your order? They marked it as "Failed"? Quote Link to post Share on other sites
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