Sad to hear. Remember that this is a user--to-user forum, that FxTec only irregularly follow.
But you can get a spare display on AliExpress (search for ElePhone U Pro, that uses the same display), BUT it requires a bit more to change than the top unit FxTec are offering as a spare part, AND various issues are reported in here (green line, black corners, and margin touch issues), the last one fixable by flashing the stock firmware again. I took the chance and bought one of these cheap spares, but I have not been in need of swapping one (yet)...
But we know from the IGG site that FxTec