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Everything posted by david

  1. david

    Spare Parts

    The only thing I'll add to the discussion of the USB port is that it is possible that heat from high speed charging could cause a problem with how the usb port makes connections to the separate PCB it is on. It could cause enough heat to soften the solder. The port sits on top of 24 *tiny* connections. They aren't the type that connect out the back of the port. I'm not saying this is definitely true, but just a possibility. It does get very hot when charging at full speed. Oh, and if the usb port does break, and you can't get one from fxtec, in theory, a new port can be soldered onto
  2. david

    Spare Parts

    It had been 5 weeks since I had last heard from support. They said they were waiting for a shipment, but expected to send my replacement USB port that week. I thought it had been a long time in transit, so I emailed them to ask them for the tracking number. They told me they never sent the USB port, as promised, and were short on parts. Paraphrasing, they said they would send it when they get more parts. Obviously, not very happy about them not sending it, nor the fact they didn't tell me they weren't sending it.
  3. No screws loose that I could find here. I also can't really see how pressing things together is allowing the speaker to work. I didn't spend a long time looking at the design, though. I mean, there are contacts that probably power the speaker, but I'm not sure what would cause them to not make contact. Maybe the way the plastic pieces fit together can shift and stick in a shifted position and when we are pressing them together, the contacts can again make contact.
  4. I'm sure most people have not had this issue. But there are a number of us who have had the issue. So it isn't a rare thing either. If/When I replace the screen, I will be looking at how things are connected for the earpiece.
  5. david

    Spare Parts

    On a related note, I asked support for technical specs on the screws that hold the Pro1 together, so I can try to source those somewhere. Does anyone know what size they are and have a source for getting them?
  6. david

    Spare Parts

    Support emailed me today. They will be sending me a replacement USB port.
  7. Same here. VERY annoying, especially when you find out it isn't working when someone calls you and you answer. At least when you place a call, if you can't hear it ringing, then you know it is messed up. For me, it works best for me to open the screen and then pinch along the earpiece side of the screen in several places. My comment isn't directed only at Fxtec, but phone makers need to remember that they are selling a "phone." It should work well as a phone first and as a computer second. In the case of the Pro1, the following issues really detract from using it as a phone:
  8. Mine does have a burned in area of the screen at the bottom (when in landscape). That's because I use WhatsApp a lot and it has a solid bar of green at the bottom where you type your messages. It has been like that for months. So even though the poster seems to be talking about something that changes on the location of the screen when the phone is rotated, the Pro1 (at least mine) does have a risk for burn in.
  9. I'm not very worried, myself. However, I'm surprised they haven't been more communicative. That was the big problem last time they produced a product. My mistake regarding a February refund. I saw someone else post about a February date and then when I recently paid for a battery on the Indiegogo page, the email I received stated: ... This charge will appear in your credit card statement as “INDIEGOGO* Pro1 X IGG”. Crowdfunding is not shopping. Your donation is a way to support a project but does not guarantee that you will receive a perk. You may request a full ref
  10. Good point. They *did* send the early Christmas phones, so there is progress there. But you are right. They haven't updated it. Have we not heard anything through any other channels on where they are with this? The time for refunds is fast approaching.
  11. Their plan was to be assembling the new phones in January, I believe. I could be wrong on that. But if that is correct, then a person would think the design is final now and that they would update their website if there were any changes. But there are many "if" variables in all of that. 😏
  12. Here is the new QWERTY layout: The most often used keys that changed, for regular typing, seem to be the : and ;. They were to the left of the Del, but are now to the right of the L. / is still on the P and ? is still on the L.
  13. david

    Spare Parts

    Mine has the paint worn off on the J key (QWERTY layout), where the horizontal, raised surface is for touch typing. The paint on the F key's raised area is still there. No other degradation that I can see anywhere else on the keyboard.
  14. That's how I understood your original post. Sand the aluminum, not the gold. Thanks for pointing them out in the photos. Regarding the fingerprint scanner, more information on that here: https://gelraen.github.io/fxtec-pro1-teardown/ That shows the cable here:
  15. david

    Spare Parts

    I sent support an email explaining the situation with my USB port and asking if I could get a replacement sent to me. I'll report back if/when I hear from them.
  16. Thanks for sharing this. I believe a lot of us have poorer reception with the Pro1 than with other phones. (as well as weaker wifi) I wonder how many of us have this issue just due to poor connections inside between the gold connectors and the aluminum that you mentioned. Do you happen to have any photos of the connectors and aluminum pads? Do you have any before and after screenshots of the signal strength? Maybe even marking up these images with arrows pointing to the parts in question would help.
  17. david

    Spare Parts

    Thanks VaZso. I've seen the battery there (the Indiegogo page), but wanted to know if we've found a source of parts other than fxtec. For instance, we can get the screens through various chinese websites, and those are more reasonably priced than the fxtec screens, I believe. Regarding the Indiegogo page, has anyone received replacement parts that they ordered through there? I know the phones aren't ready yet, but I'm wondering if some of those other packages of parts have been sent out.
  18. david

    Spare Parts

    It has been a while since I've been on the forums. I looked around, but couldn't find anything indicating new information on sourcing parts, so I'm posting a new topic. Do we have a source for replacement batteries yet? Do we have a source for replacement USB ports yet? I don't *need* the battery now. I'm getting close to needing a USB port. It could be anything, but it seems like a problem with the connections on the tab in the port not making proper contact with the cable end. I can sometimes get it to work better if I flip the cable upside down or tilt the cable connector
  19. My main gripes are: - Volume in calls being way way way WAY too loud - Proximity sensor or something related in the screen touch software causing the screen to register touches when the phone is against your face. And that causes me to either mute the phone (most often), so others can't hear me, or hold, so I can't hear them. This causes real problems and is very unprofessional on business calls. - The cell reception is horrible when you aren't in a strong signal area, compared to other phones. - Auto rotate gets confused and I have to turn it off to get things to rotate
  20. Can you take all the pictures again with the Pro1 camera? It might do a better job. 😅 Seriously, thanks a lot for taking the time to take them and post them online. LOL! Might depend on the cat. Yeah, I wonder if a coating of something would do exactly that (provide enough protection for very brief water exposure).
  21. Did you have to unglue anything or just unscrew?
  22. Thanks for finding that. How did you determine that was the company? I glanced at some of the battery pics, but figured fxtec had wrappers made to obscure the true source and I couldn't find anything based on the model number shown.
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