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Hello! It’s Chen here, been a long time since we last talked or met in person. First of all I hope everyone is staying safe and healthy, regardless where you are. It might be a difficu

There are many considerations to stock/factory software.  Here is a (probably not complete) list from someone who has been relatively close to the process in the past but not directly involved:  

I had to delete some of the content our very crafty users found about this :). We can’t share anything for certain until the 27th, as there’s still a lot of graphical (presentation) work undergoi

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  On 11/25/2020 at 4:16 PM, lameboyadvance said:

...Did the secret parts bundle get removed? Seems there's now a public version, but it looks like it costs more than the original. 😞

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Yes, the tech bundle is no longer secret, but costs $19 more.  They also now have separate battery and screen assembly perks.

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  On 11/13/2020 at 8:02 PM, FlyingAntero said:

According to the email that I received the repair kit is for Pro1 also. The screen kit looks like to be full assembly with the frame but I think that it is blue color. USB charging board would have been a good addition. Then I would back it immediately.

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I noticed that we can select the color of the frame on the indiegogo page, so there is an option "black" as well. Before I proceed with the order, I wanted to get confirmation that this frame fits the pro1 as well. Does it?

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  On 12/5/2020 at 2:23 PM, OKSun said:

I noticed that we can select the color of the frame on the indiegogo page, so there is an option "black" as well. Before I proceed with the order, I wanted to get confirmation that this frame fits the pro1 as well. Does it?

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Yes.  The Pro1X is simply a Pro1 with (if chosen) more memory and a different colored case.  They have done no redesign of any sort here.  Of course, I am just basing this on converging evidence (I'm not from FxTec), but I have very high confidence that what I say is true.

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  On 12/5/2020 at 4:46 PM, Hook said:

Yes.  The Pro1X is simply a Pro1 with (if chosen) more memory and a different colored case.  They have done no redesign of any sort here.  Of course, I am just basing this on converging evidence (I'm not from FxTec), but I have very high confidence that what I say is true.

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Thanks. I also got official confirmation from fx support (within 24 hours!)

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  On 12/7/2020 at 12:50 PM, VaZso said:

General support questions are much simpler to answer anyway.

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Indeed. I'm guessing here but they could have a person with rather limited tech-knowledge scanning mails versus an internal FAQ list with predefined answers, thus speeding up response times and also freeing up more knowledgeable staff for more complex tasks.

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