Pro1 Just died.

[MickH 212]

Well, ain't that fine and dandy?

My Pro1 has just died☠️😫. There's no life in it whatsoever, doesn't even pick up the charger cable being plugged in. Looks like an email to Support and hope for the best I suppose. Unless someone here has any ideas.

[Hook 3,043]

Are you using the charger it came with?  If the battery got very low, it may not respond well to other chargers. How long did you leave it plugged in.  Id leave it a few hours and see what happens.

[MickH 212]

2 minutes ago, Hook said:

Are you using the charger it came with?  If the battery got very low, it may not respond well to other chargers. How long did you leave it plugged in.  Id leave it a few hours and see what happens.

Yup. Using both Pro1 charger and original cable. PC doesn't even pick it up when I connect it. Fired off an email to support, see what happens.

[Hook 3,043]

4 minutes ago, MickH said:

Yup. Using both Pro1 charger and original cable. PC doesn't even pick it up when I connect it. Fired off an email to support, see what happens.

How about going to the wall rather than a PC?  This is kind of a repeat of the how long did you leave it question.  😉

Edited November 26, 2020 by Hook

[MickH 212]

2 minutes ago, Hook said:

How about going to the wall rather than a PC?  This is kind of a repeat of the how long did you leave it question.  😉

Tried the PC first, then plugged it into the wall. Been plugged in for about an hour now. 🤔

[netman 1,424]

have you tried holding the powerbutton for a long time, like basically forever? (30sec or so irl)

[MickH 212]

16 minutes ago, netman said:

have you tried holding the powerbutton for a long time, like basically forever? (30sec or so irl)

Yeah, tried that one too. It's as the proverbial dodo. 😥

[MickH 212]

The strange thing is, I had just used it on mobile data to check for bus times, boarded the bus then opened the case and there was nothing there. Kept trying to restart it then swapped the sim out into my Jolla 1. I then used mobile data on the Jolla, to check delivery of an Ebay purchase, then the Jolla died, but that restarted again and is still working fine.

[Slion 1,201]

Remove the battery and try again?

[SchattengestaIt 559]

If you have access to the battery I'd check the voltage of it. But I don't expect him to dismantle his phone while being in warranty.

[internationaltraitor 84]

5 hours ago, MickH said:

The strange thing is, I had just used it on mobile data to check for bus times, boarded the bus then opened the case and there was nothing there. Kept trying to restart it then swapped the sim out into my Jolla 1. I then used mobile data on the Jolla, to check delivery of an Ebay purchase, then the Jolla died, but that restarted again and is still working fine.

sounds like they're out to get you.

[MickH 212]

2 hours ago, Slion said:

Remove the battery and try again?

I'd rather not whilst it's still in warranty.

[internationaltraitor 84]

actually, this happens to me a lot on my nokia 6.1 ,,, the trick is you have to let it completely die .. don't charge it for few days and then connect the charger... but the standby time on the fxtec is like a good 10 days lol.... but maybe try this method?  don't charge it for a few days and then connect the charger... even from different sources and cables?

[MickH 212]

Yeah, I've seen seen between 9 - 13 days standby times reported by Kaspersky Battery Monitor. Worth a try to leave it for a week or two.

[VaZso 1,998]

When you press the power button for maybe around 15 seconds, it should restart the phone.
I mean restart by hardware, so even if the software stuck somewhere.

What happened with your phone before you found the issue?
So have you used it? What charge should it have by that time?

I have not heard of similar issues but when my friend's phone produced a similar issue, I could switch off that phone by holding power button and it turned on, but it only appeared as a USB device  after around 15 minutes. That was some kind of fallback to EDL mode (that is how it has identified by) and that was because of its flash (UFS) became unreachable. That phone was only about a month old, so it did not have much usage, but it seems its flash has died.

I don't know if you have the same issue and as others have not mentioned a similar problem here, it should not be a common issue, but it may happen.
So try some other suggestions but if it appears as a USB device after a while, then it may be a similar problem.

However, if you have a broken USB port for example and the phone may have been completely depleted by the time you found it does not react to anything, then it can be a different issue...

[MickH 212]

Pressing the power button does nothing. I've held the button in for over 5 minutes. The battery had around 75% charge at the time of it shutting down.

When the charger is plugged in there's no LED. It should at least light up red to indicate the phone is charging, even while it's turned off.

The last thing I did with the phone was to check the time of the bus over mobile data. I had made 2 calls and received 1 prior to that as well as checked emails. Now it's deader than a dead thing.

[VaZso 1,998]

1 minute ago, MickH said:

When the charger is plugged in there's no LED. It should at least light up red to indicate the phone is charging, even while it's turned off.

The LED is switched on by software, so for charging indication, some part(s) of the software should boot up.
My friend's phone which had flash (UFS) problem also did not  have charging indicator, but it was charging anyway.

[EskeRahn 5,471]

I would try a usb-Volt-meter, and see if any current are drawn. If I recall right someone had a device where the connector between the small usb-pcb and the main pcb had gotten loose, with a little luck it is similar. But all is rather strange if it was as high as (roughly) 75%, as this should last very long with the device/display off.

[netman 1,424]

Grasping for straws here, but does the caps-lock button affect the caps-lock LED?

[Slion 1,201]

Actually something very similar happened to me a few months back. Only difference is it lasted just 15mn 😁

I know that does not help you much 😏 I believe long press on power button did the trick for me.

Edited November 27, 2020 by Slion

[MickH 212]

Damn thing! Was just getting used to using a hardware keyboard again. 🙄

There isn't any life from the caps lock light either. I'll keep trying once in a while until I get a reply from the guys at Fxtec.

[ddark-il 100]

15 hours ago, Slion said:

Remove the battery and try again?

Bad advice. There is a small connector on display part that can be damaged during the disassembly..

[MickH 212]

You know, when you're blasting down the motorway at 70-80mph and you see a solitary sneaker stuck in the middle of the fast lane, nothing else, just this one sneaker. And you think "Dammit man! What's the rest of your life like?" 🤥😂

Well, that's me where phones are concerned at the moment. 🤥 My Sailfish Xperia died last month during an update, so I'm back to using my trusty old Jolla 1 with my Aquafish on standby. Just in case. 😉

[MickH 212]

6 hours ago, EskeRahn said:

I would try a usb-Volt-meter, and see if any current are drawn. If I recall right someone had a device where the connector between the small usb-pcb and the main pcb had gotten loose, with a little luck it is similar. But all is rather strange if it was as high as (roughly) 75%, as this should last very long with the device/display off.

You mean one of these thingumajigs?
https://www.ebay.co.uk/itm/Type-C-USB-Tester-Voltmeter-Ammeter-Voltage-Current-Detector-Meter-Multimeter/383724510306?hash=item5957c35c62:g:lU4AAOSwv9pfYye1

[EskeRahn 5,471]

24 minutes ago, MickH said:

You mean one of these thingumajigs

Yup