GeneK 2 Posted September 4, 2021 Share Posted September 4, 2021 Greetings, I have one of the fancy Pre-Christmas devices (Lineage). I had horrible problems with ticks and poor sound quality upon recording (mainly uneven recording levels, distortion to the point of being unintelligible). Fxtec asked that I return the device (at my cost) and was told the sound card was replaced. The recording issues remain. There is no answer for 45 days despite repeatedly responding to the last message from Fxtec support on 21JUL21 of: "Dear Gene, We're sorry to hear about this. Different microphones are used to record different things. When you use the voice recorder, it might be using the microphone near the camera. Which would be blocked up if the device is laying flat on it's back. Could you try re-doing the test without the device laying flat, perhaps hold it still in your hands and re-do the test?" What tests were performed when this was in Fxtec's possession and why wasn't this discovered when in the possession of Fxtec when this was the reason I paid to send it back for repair? Yes, the recording issues continue despite the position and app being used. A post repair sample recording is attached. I see a thread from over a year ago which requires rooting (https://community.fxtec.com/topic/2737-solution-poor-sound-quality-noise-on-headphones-clicks-in-games-etc/). Any suggestions? Is this what to expect from Fxtec support? Thanks, Gene P.S. Support request #9577 if anyone from Fxtec is reading this. SoundRecord-2021-07-13-01-22-19.wav 1 1 Quote Link to post Share on other sites
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