Spargeltim 0 Posted August 12, 2022 Share Posted August 12, 2022 Hello My Pro1X arrived but i have a problem it doesnt boot. its on charging cable now since 1hour but i get really nervous about it. when i plug the cable in, the red notification light is blinking one time and then nothing no light. screen black. and i can click and hold any button, nothing happens how long i have to charge before the phone starts? is this an issue or is it normal? like a really long first charging time? 2 Quote Link to post Share on other sites
ducksoup 110 Posted August 12, 2022 Share Posted August 12, 2022 My phone arrived with around 70% battery. It's bad for lithium batteries to leave them empty, so it's very unlikely yours shipped with a dead battery. I know you said you've tried all the buttons, but just to clarify, the power button is on the right side, in between the volume rocker and the fingerprint sensor. Normally you should not need to hold the power button down for very long before you feel a vibration and the screen comes on with the "powered by android" splash. However, under some circumstances, usually related to getting the machine into odd states during flashing processes, I've seen that the power button needs to be held for quite a long time before the phone wakes up. Do try holding the button for 30 seconds or so. You won't harm anything in trying. If that doesn't do anything, you could also try holding the volume down button at the same time as the power button, again giving it a good amount of time, which should cause the phone to boot into recovery mode. Let's see what happens when you try these things. 1 Quote Link to post Share on other sites
EskeRahn 5,460 Posted August 12, 2022 Share Posted August 12, 2022 If you disconnect, and hold down the power for a long time - say 10s, do you get anything on the screen? You should see a logo. Unless the battery is completely depleted. Quote Link to post Share on other sites
EskeRahn 5,460 Posted August 12, 2022 Share Posted August 12, 2022 8 minutes ago, ducksoup said: which should cause the phone to boot into recovery mode. not recovery but the fastboot mode. (From where recovery can be selected among others). You will see the bootloader menu, somewhat similar to this. Quote Link to post Share on other sites
ducksoup 110 Posted August 12, 2022 Share Posted August 12, 2022 (edited) 6 minutes ago, EskeRahn said: not recovery but the fastboot mode. (From where recovery can be selected among others). You will see a menu. If I'm not confused in my own use of terminology, the "dead android" screen reached with volume down+power is recovery. From there, volume up+power will produce a menu, and fastboot can be selected from there. But please do correct me if I'm wrong. Edit: You've added the image. That's not the screen you get on the Pro1-X (release version at least) with volume down+power. Volume down+power (on mine at least) produces this screen: Anyway, not really relevant to this thread. We'll be happy if Spargeltim gets anything at all! Edited August 12, 2022 by ducksoup Quote Link to post Share on other sites
EskeRahn 5,460 Posted August 12, 2022 Share Posted August 12, 2022 3 minutes ago, ducksoup said: If I'm not confused in my own use of terminology, the "dead android" screen reached with volume down+power is recovery. From there, volume up+power will produce a menu, and fastboot can be selected from there. But please do correct me if I'm wrong. If not connected and you hold volume down and power you will get the bootloader menu (that accepts fastboot commands from a pc if connected), One of the entries in this menu (cycle with volume up/down to see in the top line) is Recovery. Booting into Recovery gives you a new menu from where you among other things can wipe the userdata and sideload (with the adb sideload command on a pc) Quote Link to post Share on other sites
Spargeltim 0 Posted August 12, 2022 Author Share Posted August 12, 2022 (edited) i tried it all Power 30seconds, 10seconds. on charching-cable and off charging-cable and i tried Power+Vol down but i get no vibration. and still display black/off and phone does no reaction Edited August 12, 2022 by Spargeltim Quote Link to post Share on other sites
claude0001 1,341 Posted August 12, 2022 Share Posted August 12, 2022 47 minutes ago, Spargeltim said: its on charging cable now since 1hour From what others wrote, out-of-the-box, the Pro1X is not configured for charging in powered-off state (was the same for the Pro1). So keeping it connected to the charger will not fix anything if the battery is completely depleted. The phone should ship with a half-charged battery and ready for action. I think you should contact support. 3 Quote Link to post Share on other sites
EskeRahn 5,460 Posted August 12, 2022 Share Posted August 12, 2022 24 minutes ago, claude0001 said: From what others wrote, out-of-the-box, the Pro1X is not configured for charging in powered-off state (was the same for the Pro1). So keeping it connected to the charger will not fix anything if the battery is completely depleted. The phone should ship with a half-charged battery and ready for action. I think you should contact support. I agree. One last thing could be to try to hold power and volume down pressed while connected to powered, as this should make it boot into the bootloader menu, that is more likely to work than a full boot, IF it is the battery that is depleted, and not something more severe that has gone awry. ADD: It is a silly default, that it is NOT set to charge, but boot when power is applied in power off state. I will STRONGLY suggest anyone to do this: adb reboot bootloader Wait for the boatloader menu fastboot oem off-mode-charge 1 fastboot reboot (the adb/fastboot package for Windows can be fetched from the official link: here) 1 1 Quote Link to post Share on other sites
mattock 8 Posted August 12, 2022 Share Posted August 12, 2022 Booting - can get adb, but no fastboot! Pro1X arrived Wednesday. Today I got around to investigating the options for UBPorts - since that 's what I ordered even though it came with Android - and Fastboot Mode does not seem to connect. I'm using the supplied lead, and a windows 11 machine, with the latest platform-tools from google, at the command line. ADB works when booted into android, and when in the recovery mode. Either direct from power on, or using 'adb reboot bootloader', I get no fastboot connection. Anyone else experiencing this? Quote Link to post Share on other sites
ducksoup 110 Posted August 12, 2022 Share Posted August 12, 2022 2 minutes ago, mattock said: ADB works when booted into android, and when in the recovery mode. Either direct from power on, or using 'adb reboot bootloader', I get no fastboot connection. Although not with this device, I have seen this exact thing happen when a device for some reason didn't like my USB3/TB4 port in fastboot mode. (Yet it was fine in adb, go figure.) I resolved the problem by plugging the device in question into one of my keyboard USB ports, which are plain old USB 2.0. That being said, the Pro1-X has no trouble with my USB3/TB4 ports, so this may be a red herring. 1 Quote Link to post Share on other sites
mattock 8 Posted August 12, 2022 Share Posted August 12, 2022 Thanks @ducksoup . I'm going through the torture of updating windows fastboot drivers, as I discovered the generic google driver is not working with the Pro1X. Presume I'm looking for a qualcomm usb driver of some sort... Quote Link to post Share on other sites
ducksoup 110 Posted August 12, 2022 Share Posted August 12, 2022 2 minutes ago, mattock said: I'm going through the torture of updating windows fastboot drivers, as I discovered the generic google driver is not working with the Pro1X. Presume I'm looking for a qualcomm usb driver of some sort... Ah okay, can't help you much there. I'm only using macOS and Linux here, and both have worked without needing drivers. Perhaps you should start a new thread if you don't solve your problem quickly, since this isn't on topic to Spargeltim's non-booting device. Quote Link to post Share on other sites
mattock 8 Posted August 12, 2022 Share Posted August 12, 2022 Yup - recognised on Linux after udev rules amended. Leaving this thread... 2 Quote Link to post Share on other sites
EskeRahn 5,460 Posted August 12, 2022 Share Posted August 12, 2022 56 minutes ago, mattock said: Booting - can get adb, but no fastboot! Pro1X arrived Wednesday. Today I got around to investigating the options for UBPorts - since that 's what I ordered even though it came with Android - and Fastboot Mode does not seem to connect. I'm using the supplied lead, and a windows 11 machine, with the latest platform-tools from google, at the command line. ADB works when booted into android, and when in the recovery mode. Either direct from power on, or using 'adb reboot bootloader', I get no fastboot connection. Anyone else experiencing this? I have seen the same for the Pro1. Fastboot is a LOT more picky on the connection. Often a USB2 works better than USB3 (!) So in general I suggest to try various cables and various ports on the device. If that does not work, try with a hub I was completely unable to connect using my Lenovo Yoga X1 gen 6 20XY but using a port of the front of their ThunderBolt4 'docking', it works like a charm, (even with a cable with a magnetic connector) And on top of that the driver can bee an issue too.... See also this thread Quote Link to post Share on other sites
Spielverderber 7 Posted August 18, 2022 Share Posted August 18, 2022 Hello, I just got my new Pro1-x today. I cannot switch it on. Pressing the power button does not switch it on, also holding it for a while. Connecting the phone to any charger just makes the red indicatorligt blink once. Afterwards the phone stays black. Are there any ideas on how to get ist working or should I just send it back? Kind regard David 1 Quote Link to post Share on other sites
EskeRahn 5,460 Posted August 18, 2022 Share Posted August 18, 2022 It sound like a depleted battery, and the (silly) default of booting on charging. We have another thread in here with one that had exactly the same, I'm not sure he found a fix. For anyone else i STRONGLy suggest to do the following from a pc connected (boots the phone, but does not clear things) adb reboot bootloader Wait for boot to bootloader to finish (or do manually holding VolDown+Power)fastboot oem off-mode-charge 1 There is this silly default that powering the phone turns it on, and if the battery is depleted, it does not have enough power to do the boot... 2 Quote Link to post Share on other sites
EskeRahn 5,460 Posted August 18, 2022 Share Posted August 18, 2022 ( @Spielverderber Found the thread, merged ) 1 Quote Link to post Share on other sites
Spielverderber 7 Posted August 18, 2022 Share Posted August 18, 2022 On 8/12/2022 at 11:16 AM, Spargeltim said: i tried it all Power 30seconds, 10seconds. on charching-cable and off charging-cable and i tried Power+Vol down but i get no vibration. and still display black/off and phone does no reaction @Spargeltim What was your solution? Did you contact the support or find any workaround? 1 Quote Link to post Share on other sites
matf-kabouik 414 Posted August 18, 2022 Share Posted August 18, 2022 49 minutes ago, EskeRahn said: It sound like a depleted battery, and the (silly) default of booting on charging. We have another thread in here with one that had exactly the same, I'm not sure he found a fix. For anyone else i STRONGLy suggest to do the following from a pc connected (boots the phone, but does not clear things) adb reboot bootloader Wait for boot to bootloader to finish (or do manually holding VolDown+Power)fastboot oem off-mode-charge 1 There is this silly default that powering the phone turns it on, and if the battery is depleted, it does not have enough power to do the boot... I wanted to do it on mine but that didn't work, an extra command is required when in bootloader mode: fastboot oem enable-charger-screen fastboot oem off-mode-charge 1 (Thanks Tadi.) 1 Quote Link to post Share on other sites
VaZso 1,998 Posted August 18, 2022 Share Posted August 18, 2022 36 minutes ago, matf-kabouik said: I wanted to do it on mine but that didn't work, an extra command is required when in bootloader mode: fastboot oem enable-charger-screen fastboot oem off-mode-charge 1 (Thanks Tadi.) Interesting - I have applied only the latter but it seems to work... it displays a battery on boot and charges. Quote Link to post Share on other sites
EskeRahn 5,460 Posted August 18, 2022 Share Posted August 18, 2022 2 hours ago, matf-kabouik said: I wanted to do it on mine but that didn't work, an extra command is required when in bootloader mode: fastboot oem enable-charger-screen fastboot oem off-mode-charge 1 (Thanks Tadi.) Thanks, Could it be a problem to request it to display anything, if it is fully depleted? I mean as the logic is so dumb that it does not have a lower limit for attempting a boot, most likely there isn't one for displaying either, so could also be problematic. ...I would not dare to try it... 1 Quote Link to post Share on other sites
matf-kabouik 414 Posted August 19, 2022 Share Posted August 19, 2022 (edited) For me with SFOS, the first command was necessary, or the second would have no effect at all (device would boot when plugged_. On another device with Droidian, even using the two commands had no effect, so perhaps it's OS-related, in which case I suppose Android only requires the second? I don't think the first one hurts anyway, so it might be a good idea to advise it if some OSes need it. Also, I got that from Tadi who has absolutely all my trust. 😮 After asking why the second command didn't work for me, he immediately replied that another one was missing. I didn't think about it much further. Edited August 19, 2022 by matf-kabouik 1 Quote Link to post Share on other sites
Spielverderber 7 Posted August 23, 2022 Share Posted August 23, 2022 Good morning, the solution for me is: sending the new Pro1-X to the U.K. for exchange/repair/what ever. 😭 After nearly two years of waiting: quite disappointing. 3 Quote Link to post Share on other sites
brunoais 334 Posted August 23, 2022 Share Posted August 23, 2022 On 8/18/2022 at 6:31 PM, EskeRahn said: It sound like a depleted battery, and the (silly) default of booting on charging. We have another thread in here with one that had exactly the same, I'm not sure he found a fix. For anyone else i STRONGLy suggest to do the following from a pc connected (boots the phone, but does not clear things) adb reboot bootloader Wait for boot to bootloader to finish (or do manually holding VolDown+Power)fastboot oem off-mode-charge 1 There is this silly default that powering the phone turns it on, and if the battery is depleted, it does not have enough power to do the boot... I prefer to specify in a way you can just copy & paste: adb reboot bootloader && \ fastboot oem off-mode-charge 1 && \ fastboot reboot fastboot waits for the phone to be available, so no need for the user to wait. I just tested and the code above works assuming adb and fastboot are installed 1 Quote Link to post Share on other sites
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