Jump to content


  • Content Count

  • Joined

  • Last visited

Everything posted by dt.white

  1. Well out of the blue today all of the updates started coming through and I'm now on the latest. So if anybody else runs into this issue it ended up taking five days to resolve by itself and a little patience!
  2. I know there are a lot of hardware issues @Slion and it's not that which is the problem - it's the insinuation that I'm essentially lying in order to get another display..
  3. So I've now had an email from support which is basically insinuating that the engineers don't believe the video and that some software has been applied to cause the touches from the edge to not respond. This is pretty insulting and not a good look. I will be refitting the replacement display and taking a video of the device to show the light bleed too as that is apparently what is required to convince F(x)tec that the display is faulty. @Erik @Waxberry As a backer for your IndieGoGo campaign and therefore a loyal follower of your company up to this point, I think you need to address this. Frankly, it stinks.
  4. Have tried a restart and also done a factory reset as well (so for now I've installed only the essential apps!) and no luck. Attempted to connect over WiFi and Mobile but to no avail. I've also force stopped the Wireless Update apps to try and get it to start over, no bueno. Is there a way to flash the latest version manually? I could try flashing the original again, not sure if it'd work..
  5. I've had to reinstall the version that Chen posted as part of the flashing back to stock after trying out Ubuntu Touch for a day (it looks promising, but still needs to mature somewhat). Unfortunately now when I check for updates it states that there are no updates available beyond the September 2019 security update, current version: QX1000_EEA_05500.19Q401_20191111-1505 Anybody with any ideas on how to update to the latest version?
  6. Just to add as well - I've also got light bleed around all four edges which I noticed last night once it was dark. Definitely going to be requesting another replacement, and going to put the original back on for now as it's more useable.. See attached video for a demonstration of the "dead" zones with new display. 20200613_115821.mp4
  7. OK so I've replaced the screen - thanks @pistikem for the references. I did film it but not sure it's worth uploading as the guides above are of much better quality. Unfortunately, it appears the screen I've been sent has problems. While it's solved my initial issue, I've now got two "dead" zones running down each edge of the display, left and right. The reason I use the quotations is that it registers touch if I drag out from the middle of the display, but doesn't register a direct touch or dragging in from the edge of the display, which is most peculiar. I replaced it again with the original just to make sure that I hadn't done something wrong, got the same original issue. Then replaced again with the new screen, and got this edge touch issue again - so nothing to do with the way I'm installing it I believe. I think I'm going to have to request another screen, which is very frustrating given the length of time to receive this one..
  8. Just to update everyone - I have received a new screen through the post this morning. When I get a chance I will attempt to replace it and video it for reference.
  9. @pistikem could you confirm when you requested a new screen part from Fxtec? I've yet to receive mine and have been waiting since 16 March..
  10. @hka I'm still waiting for delivery of the screen replacement, I've just chased this up with support. I am no longer experiencing the original issue of multiple registered touches - it has now evolved into simply being a dead part of the screen, approximately 8mm in height, so I am just working around that (useful to have a keyboard!)
  11. @ahunter a very similar problem to the one I am experiencing - although initially mine was causing multiple inputs it is now simply a dead part of the digitizer around 8mm in height - see Digitizer Input Without Touch - Bug Reports - F(x)tec Community (not sure how to quote a topic..) I've also been in contact with support about a replacement but this was some weeks ago, they provided a rough date but based on previous experience I'm not holding my breath, particularly given the current situation. If you could keep this thread updated when you get any confirmation of the replacement being shipped that'd be great, and I'll likewise do the same.
  12. It is definitely persistent so I've contacted support, they will be sending out a replacement screen with instructions on how to replace it. I had the option of sending it the phone off to a centre in London but decided I'd give it a go myself instead (I like a little tinkering). Will update this post when it's replaced to advise on the outcome.
  13. Thanks @david @[email protected] did you get your issue resolved?
  14. OK, so not sure if this is actually a bug or not, but need to see if anybody else is experiencing this issue. Note: my device has never been dropped, and this behaviour started yesterday evening. Multiple reboots have not resolved the issue. Essentially, whenever I'm using my device, it intermittently registers multiple touches along a single line of the digitizer, causing completely unanticipated behaviour which as you can imagine, is very frustrating and makes the device very difficult to use - I even had difficulty recording it! (but I managed). Please see the linked video file, which I recorded. Note I've turned on both the options for seeing touch input (user and developer) to give as much detail as possible. If anybody else is experiencing this or has any ideas as to what is happening, please let me know. Thanks
  15. I understand what you're saying but my previous phone, a Lumia 950, also has an AMOLED display and is far better at producing these deep greys, so it can't just be that.
  16. Has anybody else noticed the poor performance of the display when attempting to display different black levels? I've tried to use this tool https://www.drycreekphoto.com/Learn/Calibration/monitor_black.htm and there's a massive jump from (3,3,3) to (4,4,4). The display is unable to properly show these deep blacks.
  17. Thanks, installed but can't open - "This device is not supported by the app."
  18. It appears that I am not able to locate the Netflix app through the Play Store - is there some setting that needs to be changed to bring this up, or are other people able to find it? Any other apps that have a similar issue?
  19. It is very disappointing to see that @Waxberry and others have not taken on board previous constructive criticism regarding communicating clearly and accurately. I think most would understand the reasons for partnering with retailers alongside the pre-orders with the incentive of a reduced price being enough, but that should've been made clear. With that said, you can see from my first post that I have had plenty of false communication and frustration but now have the device - I know it is hard to wait (and easier for me to say now!) but I think (and hope) everyone will get their device.
  20. Just to update that I received the phone on Tuesday, and am happily playing about with it. So far works as expected!
  21. I now also have one as above, for reference my order number is #11XXX, IGG backer, UK QWERTY, paid 1 August 2019. Feeling relieved that it is finally on its way, and happy that F(x)Tec seem to be getting a bit better with communication, but that is still an area for improvement for sure.
  22. Hi All, Let me pre-fix this comment with saying that I have been a member of this forum since February 27, and since my first comment from that date, have been a silent lurker of these forums, as I felt I have nothing new to add. I am however, becoming more and more frustrated by the day, and having had conversations with the support team, have to agree with @glumreaper that they are doing the best that they can but the communication from others at the company is not forthcoming to them, or accurate. I was also advised by the support team not to share any of the information they have provided to me over the past couple of weeks but feel that now is the time that I must, if only so that there is some kind of understanding among members about what is going on. They did not want me to do this since they believe this will cause more questions and I have to agree with them, but it is simply not acceptable for @Waxberry along with his colleagues to keep both members of this forum and presumably their own support team in the dark about the status of the orders. For reference, the information about my ordering history is as follows: Order #11XXX Pre-Ordered 4 April 2019 UK Delivery QWERTY IGG backer (coupon applied) Pre-order become available to pay: 1 August 2019 12:41 Pre-order paid: 1 August 2019 22:43 I will try to summarise the email thread with support, providing dates with no missing information from what I have been given. 30 October - notified by the support team after enquiring about the status of my order that: "While we don't usually mention this, as the first batch is relatively small, the stock for your order has been delegated already and is in transit to our warehouse." 5 November - after chasing up to find out what was happening with my order, I am told: "Your order is definitely going to ship with the second batch, which is due to arrive in mid-November. Realistically, your order will deliver by the end of this month." 6 November - after asking for clarification on why this response was not in line with 30 October, the response is: "Apologies your order wasn't shipped with the first batch. We expected to have larger quantity, but unfortunately some of the devices we received did not pass Q/C. We've had to get a new screen supplier midway through the first batch, hence the more limited number of devices produced. Now that this issue is resolved, you will be amongst the first of the second batch to have their device shipped." 25 November - having chased again given the information provided that my order would "definitely" be shipping in the second batch and that it was "due to arrive in mid-November", I was told the following: "We are currently still shipping our earlier Pro1 pre-orders. We know this was delayed longer than it should have been, and we are sorry for any inconvenience this may have caused you. Realistically, your tracking details will be sent to you anytime before the 20th of December, as we plan to have 1-day shipping before Christmas, so we will have all pre-orders complete in time for the Christmas holidays." 26 November - after responding to the above, asking what had happened in such a short space of time between being told I would be "amongst the first of the second batch" on 6 November and them not shipping in mid-November, I was informed: "Actually, yes, your order is definitely coming with the batch due to leave the factory this week. "anytime before the 20th of December" does not necessarily mean that your order will arrive on the 20th. Based on previous delays with customs and history, we think your device should be in your hands before the 10th of December." 2 December - having seen a number of members on this forum receive stock allocation emails, including those who are non-IGG backers such as @netman, @anonim001and @Doktor Oswaldo and not having received one myself, despite being told only six days earlier that I'd be included in the batch leaving last week, I contacted support again to ask about my order. The response: "Your device is expected to ship by the 13th of December. If you don't receive an update by then, please email us, so we can tell you where the stock is." 3 December - again, after asking for clarification due to the misinformation previously and how within a few days a device that was "definitely" due to leave the factory was now not going to be (bear in mind that I had now been told "definitely" twice!) I was told this: "As you might be aware, our second batch is compensating for the 1st batch of US orders which are still stuck in a US customs office, therefore some orders were pushed slightly further. With this, however, we’d really like to stop giving a name to each batch, as we are now receiving new batches every week. The only definitive information that we have was already provided to you in my previous response. The 3rd batch is going out next week, and your order will be included with it." 3 December - on claims that non-IGG backers were receiving their stock allocations ahead of IGG backers, I was told: "You are indeed being prioritised over others, we have not shipped non-IG orders so far. If that has happened, it would be a mistake on our side and it would account for less than 1% of all of our shipped orders." I've also challenged the explanation for the delay being because of the US customs issue since @Erik had already explained this on 26 November so this was known before the reply to me on 26 November stating that my device would be in the batch leaving last week. I made the recommendation that the company make greater effort to engage with this community since there is a lot of discourse primarily due to the lack of transparency and clarity, along with the constant misinformation and mistruths being emailed out to customers - to the point that some customers feel their only option is to cancel their order. The response I got: "We are trying to be as transparent with you as possible, but each time we make an announcement, we are given new questions, question to which our support team does not have answers, and we are yet again accused of the same crime - not being transparent enough. To minimise the false speculations, we have provided you with our internal deadline and that is the only definitive information we have." I know this is a long response and some people may not take the time to read it, but it clearly documents the lack of information or completely false information that is being fed to the support team, leading to the frustration that @glumreaper mentioned previously, and the frustration of members of this forum and presumably customers who are not members of this forum. I have been a vocal supporter of this company outside of this forum to people in my life but they are doing themselves no favours in gaining or keeping support from the community, who if anything you would expect to be the most supportive, given the time they spend checking and responding to posts in this forum. I sincerely hope that @Waxberry and @Erik see this and reflect on what has been a woeful set of messages sent out to a customer who by and large has been very patient given the obvious technical difficulties that have occurred during the manufacturing process (to which I have no complaints). This is all about expectation and keeping members / customers in the loop and certainly not stating that somebody will "definitely" be included in a batch, twice. P.S. @netman, @anonim001 and @Doktor Oswaldo please do not take this personally but I am very upset that you've received stock allocation ahead of IGG backers! I am amazed at how something as simple as sorting an orders list first by IGG backers and then payment date can be so difficult to achieve in this day and age. Again, apologies for the rather long comment but I felt that you all deserved to know what kind of messages have been sent out, and I'm sure I'm not the only one, and I am sure that the support team are doing the best that they can with the information (or lack there of!) they are being given.
  23. Hmmm - seems my questions got added to the page source rather than my comment? Sorry!
  24. @liew_sp - I think I read on one of the reviews that it's the same unit used in the Pixel 3? F(x)tec team - well done on your journey so far. I was a backer for your Moto Mod keyboard and although was gutted that it didn't pan out, can see that you've taken the knowledge gained and really delivered a decent looking product. Having last used a keyboard slider years ago (Xperia X1) I have been silently rooting for you guys. I will most likely place a pre-order but have a couple of questions first: 1) Are there any planned discounts for backers of the Moto Mod keyboard? 2) Excuse my ignorance, but what is the reason for the price to be 649 irrespective of currency?
  • Create New...

Important Information