EskeRahn
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Posts posted by EskeRahn
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Eske, can you get them to give you control to disable the moderation requirement? Maybe the spammers are gone by now, and this can get us thru til the new forum software…. and if not, you’re on here often enough to catch the problem quickly and turn the moderation requirement back on.
Of course you probably know how much work would be invovled to clean up another spam attack, so you can decide if thats worth your time risk compared to having to approve every single new post.
Unfortunately there are still spam attacks.... ;-(
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+1 It’d be very nice if we had the forum functional, whether it is this one or a new one…
I certainly agree on that. The delay caused by having to wait for one with moderator-rights to detect that there is a new comment and approve it, kills all live dialogue...
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(The issue seems limited to those having pre-orders not paid linked to the same e-mail address, we got the mail for the paid orders also)
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They could also be shipping mainland orders without the device ever leaving china, thus no customs even in mainland. I don’t recall hearing how they’re shipping asia orders at all, just eu/na.
That was what they planned to do back in April, see above in merged thread. But in July the answer was different here.
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During the warranty period, there will be no other choice than having the device replaced, if the damage was not caused by the user.
After the dust settles, maybe there will be other choices and authorized repair shops.
We should not always count on a replaced device. F(x)tec could choose to have it repaired. Or might replace with a refurbished device. It is a matter of different legislation, and what the cheapest way for them is to meet the legal requirements.
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Please see my correspondence with them regarding spares/ repairs.
Me: Is it possible to ship only flex screen cables/ Keyboard/ battery to India (as per requirement), in case I can have it changed locally?
F(x)Tec: We do not currently know how the repairs process will work. To my knowledge, only our service locations will be able to fix the devices.
Me: Sending mobile to the only service locations in UK and US may not be feasible for many. Especially after the warranty (2 years). But local repair shops here can do a good job, but they will of course need the main spare parts which may be available only with you considering the limited manufacturing/ sales?
(No further reply)
Remember that we know that at the least the display is a 'standard' part from Boe (type number BF060Y8M-AJ0-7702), also used on other devices. e.g the "Elephone U Pro". It is already available on e.g. AliExpress for less than $75, here a search https://www.aliexpress.com/wholesale?catId=0&SearchText=display+elephone+u+pro
We do not (yet) know what other parts are "standard". But I expect at the least the battery to be too, as I doubt there would be a reason to have a special one designed. But of course the keyboard, the PCB and the housing will be special for the Pro1. We will have to wait for the info going public - or e.g. ifixit takes one apart.
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Ok, I have to appologize, after one more talk with my bank, I was able to pay.
The problem was, that not the entire credit card gets blocked, it’s only for this one payment. They told me normally the seller contacts credit card institute in this case to ask for the problems etc., but I get it that this is not possible in this case because of the amount and the kind of small team and they even said normally none online seller contacts them.
Glad to hear you got it sorted :)
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Well as they are not ALLOWED by PayPal to get preorders paid, they can not yet (See previous).
We are not paying for a pre-order, we are paying for the _order_ (pre-order was when we claimed coupons), now it is just a normal order.
See the link someone gave to PapPals terms above. If they can not guarantee a send within 20 days from the payment, it is not allowed.
And as they are talking "Mid September". So unless they produce for stock (and I doubt they will, except a very limited number - but just guessing) then PayPal will unfortunately most likely not be an option.
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For me it says “Failed” and I tried with 3 different credit cards, all working everywhere else, but not here.
Sounds odd, have you checked with your card providers on why? Could there be an amount limit. Some posts above have mentioned the banks saying that some info from F(x)Tec were missing (without telling them what is missing so F(x)Tec had a chance to fix it...)
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I completely missed that for one reason or another. Really hoping that forum upgrade happens soon…
I too hope they will change soon... I waste a lot of time currently 'keeping an eye' on all threads...
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Please do not panic if you see a message like the below in the inbox and has already paid!
Clicking the link in the mail will bring you to your Pre-Orders, and it should be marked as "Completed" when paid (and can be found under Orders)
:)
[attachment file=31073]
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no, I didn’t try another account. The problem could already be related to the fact, that the order isn’t connected to my account and another account would perhaps make it even further confusing.
My point was if they replied you, but you never received their mails. Just a thought.
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Such a nice reminder mail about the phone reaching production status. But no PayPal means no money from me to them I’m afraid…
Well as they are not ALLOWED by PayPal to get preorders paid, they can not yet (See previous).
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Actually I feel a bit abandoned by Fxtex. No one replies to mails over the contact option, neither does one in here.
It kind of matters that you pay the phone as soon as possible, but if something in their system doesn’t work, nobody reacts.
I understand that right now there is probably a lot of work, but no response even after a week seems a bit odd to me.
Have you tried sending a mail from a different account? Worth a try. But I'm sure they are VERY busy, much less responsive to my mails too.
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German QWERTZ-layout makes not so much sense up to now because it is not easy to buy the phone from germany.
Disappointed pre-orderer like me had to learn that the only payment way is to use a credit card, which is not so popular in germany.
Questions for other payment ways are ignored, so there is a device desgined for use in germany but only a few people in germany can buy it.
How would you suggest they take payment, when PayPal does not allow them to do so (see this)?
Card payments give you as a consumer some rights within the EU that you do not get with a classic money transfer.
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There were more than 10.000 cycles, by a machine, which opened and closed the device with the same speed and force all the time, with the latest setup no parts failed. Chen said, since this test always uses the same speed and force for opening and closing, it’s not representative enough. So they hired someone who opened and closed the pro1 several hours every day by hands, and wrote down how often he did it, to get a realistic assumption on the reliability. They thought it through, very convincing, I don”t think we have to be afraid of the cable or the mechanic wearing out too quickly.
Is it just me, or does that not seem like a representative number of times to others too? If someone opens it once every 5 minutes, for 16 hours a day, that’s about 200 times per day. 10,000 times, in that scenario, is only 50 days of use.
Well I think it is to estimate a realistic number of daily opens they tried to have some register this.
I guess that if someone needs to use the keyboard every 5 minutes, it would be unlikely that they closed it in between. And 16h is a long time doing nothing else than interacting with the phone. I mean for my normal usage it would certainly also be interacting with apps that do not take text input for normal usage, so I will use it as a slab also.
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Hi,as I yesterday placed my preorder #30527 the shop told me that my voucher is expired.I also received the payment mail already. Can we anyhow apply a new one before I pay?I also dropped you guys a mail, but maybe this catches your attention earlier ;)BTW somehow I stopped receiving the newsletter although I subscribed months ago. So I was missing of all the latest progress esp. the possibility for QWERTZ preordering :(BestMartin
Before paying…use this site to change the layout:
<iframe title="“Request for a QWERTZ keyboard on an existing pre-order” — F(x)tec" class="wp-embedded-content" sandbox="allow-scripts" security="restricted" src="https://www.fxtec.com/request-qwertz/embed/#?secret=Jlhrtrz5SW" data-secret="Jlhrtrz5SW" marginwidth="0" marginheight="0" scrolling="no" width="600" height="200" frameborder="0"></iframe>
I THINK the link is pre-orders only and once they payment mail is sent out it is changed from a pre-order to an order. But not sure....
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Don’t ifixit and jerryrigeverything just buy the hardware?
Jerryrigeverything buys his review units from retail stores. Think he has mentioned it a few times.
That would make a lot of sense! Both to not risk being blamed for being partial, and also to avoid the chance of the unit being tested being one that had gone through an extra careful quality control. This could be important for devices with poor quality control.
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AFAIK, this is not part of standard Pie. I haven't heard anything on F(x)tec adding it.
Pie do as default encrypt all data on your phone. (see Security & Location, Advanced, Encryption)
(Pie do also offer the Lockdown mode, that might help somewhat if you make it a habit using it)
And you should be able to remote wipe the device too, see e.g. https://www.androidcentral.com/how-set-android-device-manager-lock-and-wipe-your-phone
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Guess we’ll have to wait for iFixit and JerryRigEverything :)
Yeah, can't wait to see the results. :)
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As per the following website Hub+ suite does not seem to include “Locker”. It may only include Password Keeper, Hub, Calendar, Launcher, Device Search, Tasks and Contacts. Will see how it goes.
Ah sorry, I thought "Locker" was the password app. Must admit I never used any of their HUB stuff. (The only BB stuff I used was their nice keyboard software and DTEK)
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Do not forget the logistic costs. Sure the hardware itself has the same price no matter what price. But everything else can be expensive. You must organise different stickers, different boxes you must store this things somewhere and have controlls to ensure the right box is used for the right keyboard. The right box has to be delivered to the right place and so on… Sure this is nothing special and not that hard. It is also not that expensive if you have a high count of these numbers. BUt on low production numbers these things can cost a lot of money and time.
On top of that, they most likely need different test-sets for the keyboards.
Yes, it will certainly be simpler for them if this is just an accessory we as users can buy, and swap ourselves. But we are yet to here anything on how easy or difficult it is to change the keyboard. I fear that it might require heating up some glue, or something similar, as they changed the keyboard to get easier access to the battery, that could mean that the keyboard is not super easy to remove. But I might have misunderstood something.
Sequence of order processing + issues with orders
in Support
Posted
Send a mail to them (or click the floating support link). as this does sound like a bug. There is no guarantee that they will see your post here..