EskeRahn
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Posts posted by EskeRahn
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I paid for my order on 01 August, but I see nothing in my account under either pre-orders or orders. Is there any way to check on our order status?
Note that they are right now sending out mails that they got our payments, see the attached, so if you got/get that, you should be in the clear :)
[attachment file=31915]
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I paid for my order on 01 August, but I see nothing in my account under either pre-orders or orders. Is there any way to check on our order status?
I guess you are one of those with early orders, before creating a forum account. I have 'invisible' orders too.
I suggest you contact them by either mail, the Contact tab or the floating Support, to have things straighten out.
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I thought it’s normal state.
Pre-order is marked as completed, and order is marked as processing..
Yes. Though confusing, that is how it is. And to add to the confusion, there is a wrong text on the Total.
e.g.
€573.00 charged at a future date for 1 itemthat should have been something like
€573.00 charged for 1 itemAs it is actually charged (at the least mine is)
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I did pre-order but when I asked I was told no scandi so I cancelled. Then a week later they announce scandi coming up in a few weeks. That could happen. But I won’t pay more for it. If anything we should pay less.
You completely lost me there? Why should we pay less in Scandinavia???
But yes, it was bad with the confusion caused by the inaccurate answer of the Scandinavian keyboard not being available. As they meant it is not available initially..
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I just received a mail telling me to pay now and take advantage of the pre-order price before price is going UP?! I am both angry and confused right now.
First of all, FxTec has been telling me that I wont need to pay anything before my desired model (scandi) is going to be manufactured. Simultaneously, they have never mentioned anywhere that the price was going to increase. I thought deal is deal; I pre-ordered for the sum of 650 EUR, and that is my price no matter when I pay (according to the info I have received). But that seem all to change now. I am not willing to throw 650 eur on a phone I dont know will even exist yet. And certainly not at a higher price.
Which brings me to the part that makes me somewhat angry: they want to charge even more money for a phone already overpriced quite a lot? More money for a phone with almost 3 year old specs apart from the keyboard. Xiaomi just released two phones with 2019 flagship specs (snapdragon 855, 6 gb ram, 64/128 gb Storage, 1440p screens, edge to edge screens, triple camera and glass front/rear panels) all for 300 dollars. 300 dollars! Yes, I have been saying all along that specs is not everything; software optimization and hardware engineering is as important, but there is also a limit to what specs I/we expect at a certain price point.
So while I have accepted the price of 650 for the Pro¹ (which I am willing to pay), I am not okay with it, and certainly not an increase in price from there. And the delay for releasing this phone just makes it look worse and more outdated for every day that goes by.
I have to contact the fxtec-team now and try to figure this thing out.
It is totally normal that you get offered a device at a lower price when pre-ordering....
In your estimates you miss the all crucial differences on the number of devices that have to share the costs plus the special hardware.
There is a HUGE difference for devices expecting to sell in the millions and a low volume one like this one.
Sure the chips are the same - but even those most likely carry a quite different price tag if you order 50K or 5M ....
Every time they spend say £5M on something it really matters as this will not add £1 but £100 per device... and if it is just say 25K twice that....
You have to spread out all the general costs including development of both hardware and software on much fewer hands than the mass-devices.
I doubt they will make a substantial profit out of this whole project. Though I hope they will, as a good profit will increase the chance of a Pro2, Pro3,...
And on the special angle for us from Scandinavia they have clearly stated from the beginning that they would initially be shipping with US QWERTY only. They have then later changed that to include German QWERTZ.
I would say that it would be nice if we could get a clear answer from them on if it will be possible for the ordinary user to change a keyboard, and what the cost of an additional keyboard will be, as this would allow for people to buy a qwertY/qwertZ model now, at the initial discounted price, and then later buy a (for us Scandinavian) keyboard and swap it.
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I paid for the phone within 4 hours of receiving my email (which I got at 4:00AM).
That was on August 1st.
Over 2 weeks later and it’s still “processing” and not marked as “completed”.
What does that mean?
Send a mail to them (or click the floating support link). as this does sound like a bug. There is no guarantee that they will see your post here..
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Eske, can you get them to give you control to disable the moderation requirement? Maybe the spammers are gone by now, and this can get us thru til the new forum software…. and if not, you’re on here often enough to catch the problem quickly and turn the moderation requirement back on.
Of course you probably know how much work would be invovled to clean up another spam attack, so you can decide if thats worth your time risk compared to having to approve every single new post.
Unfortunately there are still spam attacks.... ;-(
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+1 It’d be very nice if we had the forum functional, whether it is this one or a new one…
I certainly agree on that. The delay caused by having to wait for one with moderator-rights to detect that there is a new comment and approve it, kills all live dialogue...
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(The issue seems limited to those having pre-orders not paid linked to the same e-mail address, we got the mail for the paid orders also)
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They could also be shipping mainland orders without the device ever leaving china, thus no customs even in mainland. I don’t recall hearing how they’re shipping asia orders at all, just eu/na.
That was what they planned to do back in April, see above in merged thread. But in July the answer was different here.
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During the warranty period, there will be no other choice than having the device replaced, if the damage was not caused by the user.
After the dust settles, maybe there will be other choices and authorized repair shops.
We should not always count on a replaced device. F(x)tec could choose to have it repaired. Or might replace with a refurbished device. It is a matter of different legislation, and what the cheapest way for them is to meet the legal requirements.
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Please see my correspondence with them regarding spares/ repairs.
Me: Is it possible to ship only flex screen cables/ Keyboard/ battery to India (as per requirement), in case I can have it changed locally?
F(x)Tec: We do not currently know how the repairs process will work. To my knowledge, only our service locations will be able to fix the devices.
Me: Sending mobile to the only service locations in UK and US may not be feasible for many. Especially after the warranty (2 years). But local repair shops here can do a good job, but they will of course need the main spare parts which may be available only with you considering the limited manufacturing/ sales?
(No further reply)
Remember that we know that at the least the display is a 'standard' part from Boe (type number BF060Y8M-AJ0-7702), also used on other devices. e.g the "Elephone U Pro". It is already available on e.g. AliExpress for less than $75, here a search https://www.aliexpress.com/wholesale?catId=0&SearchText=display+elephone+u+pro
We do not (yet) know what other parts are "standard". But I expect at the least the battery to be too, as I doubt there would be a reason to have a special one designed. But of course the keyboard, the PCB and the housing will be special for the Pro1. We will have to wait for the info going public - or e.g. ifixit takes one apart.
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Ok, I have to appologize, after one more talk with my bank, I was able to pay.
The problem was, that not the entire credit card gets blocked, it’s only for this one payment. They told me normally the seller contacts credit card institute in this case to ask for the problems etc., but I get it that this is not possible in this case because of the amount and the kind of small team and they even said normally none online seller contacts them.
Glad to hear you got it sorted :)
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Well as they are not ALLOWED by PayPal to get preorders paid, they can not yet (See previous).
We are not paying for a pre-order, we are paying for the _order_ (pre-order was when we claimed coupons), now it is just a normal order.
See the link someone gave to PapPals terms above. If they can not guarantee a send within 20 days from the payment, it is not allowed.
And as they are talking "Mid September". So unless they produce for stock (and I doubt they will, except a very limited number - but just guessing) then PayPal will unfortunately most likely not be an option.
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For me it says “Failed” and I tried with 3 different credit cards, all working everywhere else, but not here.
Sounds odd, have you checked with your card providers on why? Could there be an amount limit. Some posts above have mentioned the banks saying that some info from F(x)Tec were missing (without telling them what is missing so F(x)Tec had a chance to fix it...)
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I completely missed that for one reason or another. Really hoping that forum upgrade happens soon…
I too hope they will change soon... I waste a lot of time currently 'keeping an eye' on all threads...
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Please do not panic if you see a message like the below in the inbox and has already paid!
Clicking the link in the mail will bring you to your Pre-Orders, and it should be marked as "Completed" when paid (and can be found under Orders)
:)
[attachment file=31073]
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no, I didn’t try another account. The problem could already be related to the fact, that the order isn’t connected to my account and another account would perhaps make it even further confusing.
My point was if they replied you, but you never received their mails. Just a thought.
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Such a nice reminder mail about the phone reaching production status. But no PayPal means no money from me to them I’m afraid…
Well as they are not ALLOWED by PayPal to get preorders paid, they can not yet (See previous).
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Actually I feel a bit abandoned by Fxtex. No one replies to mails over the contact option, neither does one in here.
It kind of matters that you pay the phone as soon as possible, but if something in their system doesn’t work, nobody reacts.
I understand that right now there is probably a lot of work, but no response even after a week seems a bit odd to me.
Have you tried sending a mail from a different account? Worth a try. But I'm sure they are VERY busy, much less responsive to my mails too.
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German QWERTZ-layout makes not so much sense up to now because it is not easy to buy the phone from germany.
Disappointed pre-orderer like me had to learn that the only payment way is to use a credit card, which is not so popular in germany.
Questions for other payment ways are ignored, so there is a device desgined for use in germany but only a few people in germany can buy it.
How would you suggest they take payment, when PayPal does not allow them to do so (see this)?
Card payments give you as a consumer some rights within the EU that you do not get with a classic money transfer.
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There were more than 10.000 cycles, by a machine, which opened and closed the device with the same speed and force all the time, with the latest setup no parts failed. Chen said, since this test always uses the same speed and force for opening and closing, it’s not representative enough. So they hired someone who opened and closed the pro1 several hours every day by hands, and wrote down how often he did it, to get a realistic assumption on the reliability. They thought it through, very convincing, I don”t think we have to be afraid of the cable or the mechanic wearing out too quickly.
Is it just me, or does that not seem like a representative number of times to others too? If someone opens it once every 5 minutes, for 16 hours a day, that’s about 200 times per day. 10,000 times, in that scenario, is only 50 days of use.
Well I think it is to estimate a realistic number of daily opens they tried to have some register this.
I guess that if someone needs to use the keyboard every 5 minutes, it would be unlikely that they closed it in between. And 16h is a long time doing nothing else than interacting with the phone. I mean for my normal usage it would certainly also be interacting with apps that do not take text input for normal usage, so I will use it as a slab also.
Price .
in General Discussion
Posted
Well for stuff expected to sell like hot cakes where the manufacturer have a hard time keeping up the production with the demand, you are right, here pre-orders often are priced high.
On the other hand with new products with unknown (or expected limited) market impact, it is normal to set the pre-order price low to get some people 'on the wagon'. e.g. Crowdfunded stuff do this all the time.
And I doubt the Pro1 will be in the first category....