Swond 118 Posted October 4, 2021 Share Posted October 4, 2021 On 9/15/2021 at 7:06 PM, Swond said: I do not know if @EskeRahn made some push or @Erik read this thread, when @Rob. S. tagged him, but with some magic help after several weeks of silence Support team amazingly replied me that evening. Unfortunately just announcement, that they apology and I have to wait. So in conclusion: first contact: 22.2.2021 pictures of corners and whole phone wanted, sent 23.2.2021 then I needed the phone very much, so i somehow made it even with the ghost touchy display.. On 9.4.2021 the phone was sent on my own costs. several e-mails about when it will be, in total 6 outgoing messages, 7 incomming messages. phone sent back on 01.06.2021, but I am kinda sure it was only "paperwork". It was dropped to DPD parcel shop on 7.6.21 I had to pay taxes again.. On my own. Package arrived on 11.06.21 So it took more than two months to get it repaired. BUT!!!! then I found out the display has black corners at lower side ant camera cannot focus any more. another contact of support team on 12.07.21 this time they offered me their pickup. I was amazed, why it wasn´t possible at the beginning as well and I had to pay the postage. It wasn´t much, but this is not about money, this is about principles.. several e-mails, determined pickup on 23.07.21, phone has been sent on their costs. something like 8 messages addressed to the team , trying various addresses on my side and also online form. No success until someone helped me thanks to this forum. several days, several e-mails, then I was informed that they have to escalate it, cause it take way too long even corona-delays long... Good to know it!! Thanks for information!!!! I knew it since their first unsuccessful repair.. I am very sad about that. I can understand a lot, I am sure they have it very difficult these times, but the phone was super expensive and I was waiting for it almost two years.... SO PLEASE COMMUNICATE!!!!! ALWAYS!!!!!!!! still without my phone, now it is again very near of two months.. Isn´t the warranty due 30 days? Should I send our lawyer team at this case? I was very phlegmatic and benevolent, but after four months without my phone I am becoming frustrated and way too angry. Will let you know more later. Hi guys, 13. So another three weeks are over and I got no response at all. It is 04/10/21 today, I sent another question whats happening with my phone. Last contact was on 10/09/21, I was assured that it will be fast.. Lets see "the progress". Everyone here knows what will "happen". 1 Quote Link to post Share on other sites
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