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Having problems contacting Fxtec support


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  • 1 month later...

I ordered a replacement FPC cable on April 7th, paid for it on April 8th, and over 3 months later I still don't have it.  On May 27th, they admitted they had no stock and it was delayed, but it was in transit and I should receive it in, at the most, a week and a half.

That was 2 1/2 months ago.  I contacted them again on June 27th, then again on July 9th.  Still nothing.  And I paid like $43 for a 5-inch flex cable.  Anyone know how I can light a fire under their asses?  I'm losing patience!!

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On 5/29/2021 at 1:30 AM, Rob. S. said:

Just to follow up on this, before it becomes forgotten – my Pro1 is as good as new again, thanks to @EvilDragon

I can't believe it, another screen broken – I just tried to swipe a fly from the display, and what I did was swiping the phone from the table, because the EFFING SCREEN PROTECTOR I'm now using since my last accident is sticky to the touch!

So it's back to @EvilDragon's repair service...

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On 7/18/2021 at 9:22 PM, Rob. S. said:

I can't believe it, another screen broken – I just tried to swipe a fly from the display, and what I did was swiping the phone from the table, because the EFFING SCREEN PROTECTOR I'm now using since my last accident is sticky to the touch!

So it's back to @EvilDragon's repair service...

Oh, dear... I had multiple broken screens myself until I modified a case... this worked so good that the screen never broke again, even though I regularly throw it on the ground.
I don't have a screen protector.

This is the case I use:
https://www.amazon.de/gp/product/B07BQQ8JCC/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

You only need to cut out the credit card storage case that's inside the case (then it has the perfect size for the thickness of the phone) and cut a few holes in the silicone so you can access all ports.

 

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21 minutes ago, EvilDragon said:

I had multiple broken screens myself until I modified a case... this worked so good that the screen never broke again, even though I regularly throw it on the ground.

Indeed, a flip case is the least bad available, and I have used similar too for over  two years. But it is not to everyone's liking. See this (long) thread for various options.

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I'm sure I'm about to hex myself by posting this but, no case, no screen protector, no broken screen (though it was replaced by FxTec in January for Ghost Touches).  In use since December 2019.

For me, the true lifesaver is the textured Dbrand matte black skin on the back.  Best shatter protection is having enough grain on the back to prevent it from sliding easily either out of your hand or off a surface.  That, and not being in a blazing hurry when handling it.  😉

I do have 2 AlieExpress replacements waiting in the closet for the day when you all get to point your fingers and laugh.  😄

Edited by Hook
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I contacted them about a month ago. I still have no answer, but that could also be my fault, as last week my inbox was full. Now I'm very unsure about what to do. If they answered right during that time, then a follow-up mail asking them to resend theirs would be a good thing. If they didn't, then said mail would just send me back to the end of the queue, which in that case seems to be very long.

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