Erik

There's more :), which is why we still haven't received the dispatch report. Most likely tomorrow we will officially notify orders that they have been shipped.

That's quicker than we did, but I am glad to hear that!

They're coming, any moment today or tomorrow the warehouse will send us the dispatch report and that's when we'll let you know of the tracking :). One part of the shipment is complete. They're just working on the remaining before they mark this batch as shipped - so today or tomorrow. There's a chance Fedex will notify you before we have the tracking, as the labels are already booked.

We're working on repairs, but there's a lot of stuff piled from the lockdown and your repair is in the queue as many others. I want to say this week, but I don't want to promise.

Bank account transfers are more complicated. Our bank here in the UK requires a director to physically visit a bank branch just to add a new payee to the account. I will chase someone.

I have now processed the refund request for you. We're just a little overwhelmed at the moment, but we should get back to everyone by the end of this week. Workload piling from months of lockdowns has to be done in a few weeks.

Email info@fxtec.com to arrange a warranty repair for both of them. Please note, we're a little flooded with the recent batch at the moment, it may take a few days to get a reply, and then a couple of weeks to repair it once it arrives. We're going through all the piled repairs from the last few months of lockdown.

This is a good idea. I will look into some Wiki platforms, and allow trusted community members to post :). I've just removed the time limit on post edits.

Doesn't look like right. Maybe have been damaged in transit. We'll send another one. Will discuss with you over email.

How about now?

Try now :).

This is a complicated case. 1. It appears that you confirmed the refund request 1 day after the stock assignment notice (not prior to it). Typically that would be fine, but when we ship devices, it is the busiest time for us, and we aren't always able to react by the time the courier collects your device from our warehouse. 2. To further complicate, the delivery of the Pro1 was accepted despite the "Order completion - device on it's way" confirmation emails that we send. In those cases, we typically expect the customer to immediately notify us to revert the shipment, bu

A smaller batch is being allocated today. The assigned people will be emailed by the end of today.

Contact us at https://www.fxtec.com/contact-us and we'll see what can be done.

🙂

Featuring this post, thank you for sharing.

His Pro1 is with us, so I can justify why he needed another phone. We're aiming to replace his device ASAP, as it will be quicker than waiting for new parts.

When we request a device for service, we typically expect it to be sent within a week. In this scenario, we waited 1+ months for it to be sent in for service alone as far as I know.

Sorry to hear you had to buy another phone.. As you may or may not know, our factory in China, including their supply chain, has pretty much been off for the past 2 months. We are told they are back operating at some capacity but it's still nowhere near the efficiency and speed before the Coronavirus outbreak. Although very slowly, devices are being produced, but what can we do about that? We don't have 5+ factories like Canon, and we don't have the comfort of moving manufacturing to Taiwan like Apple did. We would be happy to replace your device, but how do you do that when half of

It's definitely the Snapdragon 835 CPU. The sound issue is a bug with the system forcing a power saving rule as investigated below. This is at the top of our list for the coming update/s.

Hi! Yes, it is something we are looking to use in the near future - in fact I would be the one looking after it 🙂. It will be out as soon as we can allocate more workforce to post-launch support tools.

For bug reports, it's best to email info@fxtec.com. We're a startup. Everyone does everything as necessary. The entire Fxtec team sees those emails at the minute. We have our specialities but we all put our noses in all aspects of the company. Keeps it eventful :).

It looks like our warehouse partner Expansys were already notified of the issues with both of your shipments. They are undergoing recovery actions since the 5th of Feb, and I've just chased them. In the worst case, we'll re-ship them using another service from the UK.

I can see that your order hasn't been refunded yet. If you still wish to get a refund, and the device is with you, please don't unseal it, PM me and I'll arrange a refund / return ASAP. We've had a few cases of devices being shipped by the time we could handle the refund requests. This is just to avoid further confusion.

1. You should be able to listen to your own music files form the Play Music app pre-installed on your device. 2. There's only QWERTY or QWERTZ. QWERTY is used by all English speaking nations, as US English is the internationally accepted layout. - The pound sign is coming as a software update in the future. - The / and ? symbols can be input by combining them with the yellow arrow keys next to Ctrl.