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Erik

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Everything posted by Erik

  1. Erik
    It was done over wifi in a WeWork office, which admittedly sometimes we get 800 MBPS up/down. The router is an enterprise grade Cisco Meraki. But I get similar sub 5ms pings with most fibre optic ISPs, in and around the London area.
  2. Erik
    I suspect it's the server that your device is picking up to do the test with, unless if you do the test from your home network somehow. Maybe check if the battery manager is on? On our work wifi, we have a relatively impressive ping result.
  3. Erik
    It happens with pretty much every courier out there when a last minute address change is requested. There are dozens of people involved for just one shipment, it's hard to update them all about the change. Most couriers don't look on their devices for address changes, instead they look on the label if the shipment is too far from a sorting facility.
  4. Erik
    We've emailed you about 10 minutes ago on this actually. Please reply to the email. This one was caused due to a confusion with DPD from the last minute address change request.
  5. Erik
    Send them the bill, all that matters is you getting your device! Expansys, working on our behalf, will later dispute their decision if the cost is higher than we have accounted for, but that's nothing that you should be worried about. This applies to everyone who is getting weird emails from Fedex.
  6. Erik
    Yes, you'd need to call Fedex on that. For us, Expansys is the only authorised contact to request updates, and they are obviously off for the holidays. Seems like each country is treating shipments on their own terms.
  7. Erik
    We will need to send you a commercial invoice where we (Fxtec) are clearly shown as the importer, with you being the consignee. This is what some Fedex offices don't seem to get right, luckily less than 1% so far.
  8. Erik
    If you can send us the commercial invoice which they have and they should have shown it to you, we can correct it with us being the importer, which I believe is how it should have been put in the first place, and then our invoices should work. Copy my response to the ticket.
  9. Erik
    That's completely normal and it's exactly how it should be. As the hinge is based on two parts which aren't symmetrical, certain angles will make more of this noise.
  10. Erik
    Server work. Conscious and accurate typing alone can result into disasters on a production server, let alone if it was done on a touch screen. There are occasions that you simply can't pull out a laptop, busy London trains that I spend 2 hours a day on, gym...
  11. Erik
    That's perfect, as long as there's no trouble with you receiving your package :). Our shipping partner Expansys can later dispute their decision, but even if they don't, the amount of people that reported to have this issue is relatively small compared to the shipped orders, so it's not going to hurt us in any way. We have accounted for possible lost devices in transit and little things like this already. Expansys was used to deliver some of Google's devices, including the pixel, so they know what they're doing.
  12. Erik
    I think some branches really don't understand what DDP is, but given the little volume of these reports, feel free to pay for the difference, and we'll refund it to you.
  13. Erik
    Email us, please - [email protected] . I believe some courier partners get confused with the method we've chosen, which is unusual when shipments go directly to consumers. This method is typically used when we import the stock to our EU warehouse, but with this batch we wanted to ship orders as quickly as possible. They might be a little confused why it's going to consumers. Recipients in the UK haven't reported this, including most in Germany.
  14. Erik
    Closing this thread as it is a bit misleading. Email [email protected] for quick support and to chase your request if necessary.
  15. Erik
    Oh god.... we've heard similar stories before but didn't expect that from TNT & Fedex.
  16. Erik
    Correct. It excludes the factory labour, shipping, customs that we pay for, in addition to the hefty licensing costs with Qualcomm, certifications and everything else that is needed for the device to be on the market. Once all of that is deducted, the margin is actually very low compared to other technology/phone startups. We have made the decision to keep it low to allow more users to afford the Pro1. Our margin will increase in tandem with our production volume, as costs usually drop on larger scales.
  17. Erik
    Let me make it a little more clear. If you get these letters, simply sign them. The value might confuse you and I will explain why, but you should sign it and it is safe to do so. We are the ones importing the devices to your countries, as the device hasn't technically arrived into a European (or US) warehouse before shipping directly to you. Therefore, the value is defined similar to what the factory charges us (Fxtec) for the device, excluding transportation and labour. The value will not match what you paid, because we are importing the products to your countries based on our productio
  18. Erik
    I'd like to remind you that we are the ones importing the device into your countries, and as this is DDP (delivered duty paid), we are the ones paying for it. Therefore, the value is defined similar to the cost that our factory sells it to us.
  19. Erik
  20. Erik
    We've figured out Fedex doesn't send those emails to everyone, but your can definitely find the tracking on your Fxtec profile.
  21. Erik
    Do you mean community profile? You should email [email protected] from the email address associated with this account and we'll delete it for you.
  22. Erik
    There’s a lot of shipments to do. If we leave them all at once, FedEx won’t be able to pick them up.
  23. Erik
    Might have to do something with the customs clearance which we are arranging for some countries. But from our side, we are not rescheduling any shipments or anything.. Why would we do that for something that we already paid Fedex to ship out?
  24. Erik
    Give it 12-24 hours. Fedex are just picking those packages up now 🙂
  25. Erik
    With this batch, 70% of all pre-orders will be complete.
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