EskeRahn

I have 'escalated' these, asking for a staff reply. :)

EDIT 2019/08/19 14:00 GMT Yeah, there is an official reply, that can be found above in a mail to MortisAngelus from 9. August. Unfortunately this had a crucial grammatical error, it is "planning" we should have focused on... see this I have adjusted the text in the image below [attachment file=32148]

It is hard for us outside to know how they are going about all this, so we are just guessing. My guess is that as a startup their financing is limited, so I will not be surprised if the first batch produced is not much beyond the pre-ordered (plus spares for repair/swap). We can only hope that once people see the real stuff and it get some publicity, they will get an overwhelming number of orders in, but if not it is likely that later batches will be of smaller size and thus the unit cost price they have to pay for everything will be (even) higher...

My guess too, but not optimal wording IMHO. o:-)

No, that is totally normal, just like what the rest of us see. I guess you shortly will get a mail like the one I got a few hours ago quoted above :)

Well for stuff expected to sell like hot cakes where the manufacturer have a hard time keeping up the production with the demand, you are right, here pre-orders often are priced high. On the other hand with new products with unknown (or expected limited) market impact, it is normal to set the pre-order price low to get some people 'on the wagon'. e.g. Crowdfunded stuff do this all the time. And I doubt the Pro1 will be in the first category....

Note that they are right now sending out mails that they got our payments, see the attached, so if you got/get that, you should be in the clear :) [attachment file=31915]

I guess you are one of those with early orders, before creating a forum account. I have 'invisible' orders too. I suggest you contact them by either mail, the Contact tab or the floating Support, to have things straighten out.

Yes. Though confusing, that is how it is. And to add to the confusion, there is a wrong text on the Total. e.g. €573.00 charged at a future date for 1 item that should have been something like €573.00 charged for 1 item As it is actually charged (at the least mine is)

You completely lost me there? Why should we pay less in Scandinavia??? But yes, it was bad with the confusion caused by the inaccurate answer of the Scandinavian keyboard not being available. As they meant it is not available initially..

It is totally normal that you get offered a device at a lower price when pre-ordering.... In your estimates you miss the all crucial differences on the number of devices that have to share the costs plus the special hardware. There is a HUGE difference for devices expecting to sell in the millions and a low volume one like this one. Sure the chips are the same - but even those most likely carry a quite different price tag if you order 50K or 5M .... Every time they spend say £5M on something it really matters as this will not add £1 but £100 per device... and if it is just say 25K twic

Send a mail to them (or click the floating support link). as this does sound like a bug. There is no guarantee that they will see your post here..

Unfortunately there are still spam attacks.... ;-(

I certainly agree on that. The delay caused by having to wait for one with moderator-rights to detect that there is a new comment and approve it, kills all live dialogue...

(The issue seems limited to those having pre-orders not paid linked to the same e-mail address, we got the mail for the paid orders also)

That was what they planned to do back in April, see above in merged thread. But in July the answer was different here.

They have published a sample from the narcissistic camera too on twitter:

We should not always count on a replaced device. F(x)tec could choose to have it repaired. Or might replace with a refurbished device. It is a matter of different legislation, and what the cheapest way for them is to meet the legal requirements.

Remember that we know that at the least the display is a 'standard' part from Boe (type number BF060Y8M-AJ0-7702), also used on other devices. e.g the "Elephone U Pro". It is already available on e.g. AliExpress for less than $75, here a search https://www.aliexpress.com/wholesale?catId=0&SearchText=display+elephone+u+pro We do not (yet) know what other parts are "standard". But I expect at the least the battery to be too, as I doubt there would be a reason to have a special one designed. But of course the keyboard, the PCB and the housing will be special for the Pro1. We will have to w

Glad to hear you got it sorted :)

See the link someone gave to PapPals terms above. If they can not guarantee a send within 20 days from the payment, it is not allowed. And as they are talking "Mid September". So unless they produce for stock (and I doubt they will, except a very limited number - but just guessing) then PayPal will unfortunately most likely not be an option.

(a tweet: )

Sounds odd, have you checked with your card providers on why? Could there be an amount limit. Some posts above have mentioned the banks saying that some info from F(x)Tec were missing (without telling them what is missing so F(x)Tec had a chance to fix it...)

I too hope they will change soon... I waste a lot of time currently 'keeping an eye' on all threads...

Please do not panic if you see a message like the below in the inbox and has already paid! Clicking the link in the mail will bring you to your Pre-Orders, and it should be marked as "Completed" when paid (and can be found under Orders) :) [attachment file=31073]