EskeRahn

This is not to split sticks, and is not a big issue, but it IS causing confusion that the order (not pre-order) says "charged at a future date", when I can see on my credit card bill, that it was charged a fortnight ago.... That COULD easily lead to doubt on whether they payment was duly registered as received in your system. Had it just said "charged", it would be clear.... [attachment file=32140]

Now I'm REALLY getting confused.... Does this mean that the reply sent August 9 countering a previous statement that it was cancelled was wrong (too)???? In the letter from this post it clearly says "...once that is available" and not e.g. "...if that will be available" (my emphasizing) It even gave some indication of a time frame... Could you please double check what is right and what is wrong? .

Sounds like a medicine *LOL* Tried it a bit and honnestly can't find head and tail of it, but it does 'something', requires a LOT of permissions though. [attachment file=32133] [attachment file=32134]

If it to me was not, I would not have ordered it. As simple as that… But I do certainly agree with you that the information they provided to us around the Scandinavian keyboard is a mess.

Lucky you with the 90%.... In my experience more often than not the apps I try out does not work in landscape, or does not use the landscape form, but just stretches the portrait layout leaving a lot of white-space and a lot of scrolling to use the app... And I think you might have omitted the smallprints section: The whole idea is for apps with multiple alternatives, to guide people towards those that works best on the Pro1.

And you answered this yourself in the parentheses.... A completely crucial "except" that is the whole reason for the existence of this product.

Well I actually DID expect it to go up! I have always seen this like a 'deluxe' version of a crowdfunded project, where they took all the risk of the development, and only asking for money when they felt sure they could deliver. I'm confused on your question on the Scandi, as you yourself posted a reply from staff from August 9, that there WILL be a Scandinavian layout. Though from where to count these "several weeks" is unclear, but my assumption is several weeks after the shipment of the US/German version. The rest is better answered by someone in the staff.

I have 'escalated' these, asking for a staff reply. :)

EDIT 2019/08/19 14:00 GMT Yeah, there is an official reply, that can be found above in a mail to MortisAngelus from 9. August. Unfortunately this had a crucial grammatical error, it is "planning" we should have focused on... see this I have adjusted the text in the image below [attachment file=32148]

It is hard for us outside to know how they are going about all this, so we are just guessing. My guess is that as a startup their financing is limited, so I will not be surprised if the first batch produced is not much beyond the pre-ordered (plus spares for repair/swap). We can only hope that once people see the real stuff and it get some publicity, they will get an overwhelming number of orders in, but if not it is likely that later batches will be of smaller size and thus the unit cost price they have to pay for everything will be (even) higher...

My guess too, but not optimal wording IMHO. o:-)

No, that is totally normal, just like what the rest of us see. I guess you shortly will get a mail like the one I got a few hours ago quoted above :)

Well for stuff expected to sell like hot cakes where the manufacturer have a hard time keeping up the production with the demand, you are right, here pre-orders often are priced high. On the other hand with new products with unknown (or expected limited) market impact, it is normal to set the pre-order price low to get some people 'on the wagon'. e.g. Crowdfunded stuff do this all the time. And I doubt the Pro1 will be in the first category....

Note that they are right now sending out mails that they got our payments, see the attached, so if you got/get that, you should be in the clear :) [attachment file=31915]

I guess you are one of those with early orders, before creating a forum account. I have 'invisible' orders too. I suggest you contact them by either mail, the Contact tab or the floating Support, to have things straighten out.

Yes. Though confusing, that is how it is. And to add to the confusion, there is a wrong text on the Total. e.g. €573.00 charged at a future date for 1 item that should have been something like €573.00 charged for 1 item As it is actually charged (at the least mine is)

You completely lost me there? Why should we pay less in Scandinavia??? But yes, it was bad with the confusion caused by the inaccurate answer of the Scandinavian keyboard not being available. As they meant it is not available initially..

It is totally normal that you get offered a device at a lower price when pre-ordering.... In your estimates you miss the all crucial differences on the number of devices that have to share the costs plus the special hardware. There is a HUGE difference for devices expecting to sell in the millions and a low volume one like this one. Sure the chips are the same - but even those most likely carry a quite different price tag if you order 50K or 5M .... Every time they spend say £5M on something it really matters as this will not add £1 but £100 per device... and if it is just say 25K twic

Send a mail to them (or click the floating support link). as this does sound like a bug. There is no guarantee that they will see your post here..

Unfortunately there are still spam attacks.... ;-(

I certainly agree on that. The delay caused by having to wait for one with moderator-rights to detect that there is a new comment and approve it, kills all live dialogue...

(The issue seems limited to those having pre-orders not paid linked to the same e-mail address, we got the mail for the paid orders also)

That was what they planned to do back in April, see above in merged thread. But in July the answer was different here.

They have published a sample from the narcissistic camera too on twitter:

We should not always count on a replaced device. F(x)tec could choose to have it repaired. Or might replace with a refurbished device. It is a matter of different legislation, and what the cheapest way for them is to meet the legal requirements.