anonim001

Hi, the purpose here is to "track" the amount of devices having factory hardware issues. If You've had: -problem with hardware buttons, -problem with hinge, -problem with hall sensor, -problem with fingerprint reader (not working at all, working by itself etc. - not talking here about it's accuracy), -broken USB or headphone jack (caused by normal using), -any other hardware, definitely non-software related problems Then select "Yes" (permanent or temporary, depending on the nature of Your problem). If You've had: -problems with fingerprin

The headset model should not have anything to say here - in Jack socket the plug is recognized over a hardware switch, so even if You input the plug without anything connected to it the switch closes and should be recognized, unless there is some real hardware/software issue.

Just got a message, that they were able to send a small batch of oldest QWERTZ orders. About QWERTY - they are waiting for delivery of the screens.

I had exactly the same thing - run the hall sensor diagnostics and You will know if the problem is software or hardware, but looks like a hardware issue to me. You can try to push the housing here and there or gently twist the device back and forth, it worked for me for 1 day before becoming completely unresponsive to open/close. Too bad they don't have any replacements on stock, so if You send Yours on warranty You'll end up being without a phone for... who knows how long, I'm already waiting almost 2 months and something tells me there are a few more weeks to go...

The thing is I already had my Pro1 in my hands (the experience was really bad btw, mostly due to terrible software), but it turned out to have a factory hardware issue and I had to send it back - waiting for a replacement since over a month now... I'm really starting to consider asking for a refund instead - reading about how poor things get over time is not really giving me positive vibes about this whole thing. But maybe I'll give it another try, if I get it back and still not like it within a month or so You guys (and/or girls) will probably see it for sale somewhere here 😉

I had to buy a new battery for my trusty old S7 - it's stamina became significantly weaker over the last two weeks and I can't keep telling myself that there's no point in buying it "because I'll get something new in 2 weeks" forever

It might be a beginning of hardware problems with hall sensor. If it gets stuck again, try running the hall sensor diagnostics.

I got mine via UPS to Poland.

Another dumb question: can't we re-lock the BL after flashing LOS? Wouldn't it solve the problem?

Can someone explain, cause I can't find the answer anywhere... Is the device with LineageOS flashed but unrooted still SafetyNet approved? I'm using the banking app very often and I remember reading somewhere that flashing LineageOS can cause problems with some apps.

@Erik why didn't FxTec inform us about change of office address? It would be good to know, normally companies inform everyone who may want to try contacting them much earlier... I understand that "going through half of the city" may not be comfortable to get the device sent to an old address, but come on, it's not like I have found the address somewhere on the Internet, it's what I got from the support.

They probably will want to send it back.

there are 2 options: 1. they don't care about after-sales service; 2. they don't have enough people to handle the business. So far I'm going for the no. 2... About the fingerprint sensor: I've noticed the poor mounting of it within the first few minutes after unboxing, I even mentioned it here on the forum but it didn't seem to be a problem for others so I thought maybe it's just about me and tried to ignore it, but it couldn't unlock the phone at the first try even once... What I mean is, at first the phone itself looked robust, but after a closer look and an hour of usage it started giv

if You read my previous posts You would know, that I did contact them previously.

So, on the warranty repair news... it came out that the company has changed the office address (was there any newsletter or something on that?) and they do not have my phone. They promised to send someone to the old office yesterday, but after sending a reminder I've got a reply, that they still don't have it...

while You are waiting to get one, I'm already waiting for a warranty repair... let's say I'm not-that-happy to try their warranty service for You guys 😉

I really don't know where to write this, and since there were soooo many topics touched in this thread I have decided to do that here. Actually it may not be that much of an off-topic, since it concerns the delivery in some way... So as some of You probably know I had an issue with hall sensor in my phone and on 21. February I have finally managed to send it back to London. The day before I have sent the package I wrote an e-mail to the usual support address (replying to the last message from January) with a photo of the package label and short info when the device will be sent. After not

Nothing happens for me - both lines remain black after opening and closing, I tried a few times 😞 the backlight of the keyboard also does not turn on after opening. That would confirm the hardware issue I guess... I wanted to give it last chance and did a factory reset once again, but still nothing. I have just packed it with a ton of bubble wrap, small carton box and stretch foil, next week I'll try to send it back (I just started new job a 2 weeks ago, still moving to a different city so not much spare time to go to the post office...)

Does everything else work fine? I think You may have the same problem I do - my phone kept switching to landscape mode until I switched off autorotation when hwkb open (slider section in settings). It's probably due to some hardware problem with the "hwkb open" sensor - at the beginning mine stopped switching back to portrait, then started to switch to landscape all by itself when lying on the desk untouched, then was permanently stuck in landscape until factory reset, which got it stuck in portrait. All problems were kinda resolved by turning the rotation with hwkb off, but then the swkb keep

Although there is a protection, it can be also turned into a nightmare due to bad service. And after all the misinformation and other bad experiences I'm really worried about how will this be resolved... Hoping for the best, but preparing for the worst.

Yes, I know, but since there is no phone number which I can call and nobody answered my e-mail this was the only possibility to make sure that the claim won't be ignored. Having a faulty, unusable device without any possibility of repair is worse than not receiving any device, because in this case I can't count on any chargeback options.

Maybe it'll be a bit off-topic, but I did not get any answer in the other thread - and actually it does have something to do with the communication problems mentioned here. By Your post I'm assuming FxTec did work yesterday - why did I not receive any answer regarding my warranty claim? [cut] It's over a week now since I sent a message to the support and still no answer.

"well technically yes, but actually no" does a faulty one count?

It's not about the Android experience, it's about the bugs with keyboard support and some other basic stuff (most of them can be resolved with a different laucher, though). Since the phone was designed to use Android natively, I don't expect any other system to work better than that at the moment. I just want to give them some time. Speaking of time, I wrote them about my hardware problem on Friday last week in the afternoon/evening, didn't hear from them so far 😞 but it's Christmas, I'll give them some more time... I also don't think they'll send the replacement parts yet - we know those

Some things are poorly assembled in mine, but there's no wobble on the hinge at all.